As one of the most essential tools in the current market, Help Desk Software solutions are in high demand. To assist you in selecting the optimal software, we've conducted a side-by-side comparison of Freshdesk and OTRS. For a better product experience, Freshdesk offers customer support on Email, Phone, Live Support, Training and Tickets and OTRS offers customer support on Email, Phone and Tickets.
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List of All Help Desk Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Freshdesk vs OTRS with the following detailed pricing plan info. Freshdesk comes in 4 packages: Free, Growth, Pro, Enterprise. On the other hand, OTRS has not provided information about its pricing.
- Free Plan
- Free Trial
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
Features
Compare between Freshdesk and OTRS based on their key features and functionalities to pick the right one for your business.
- Canned Responses
- Automated Routing
- Custom Ticket Fields
- Collaboration
- Scenario Automation
- Email To Ticket Conversion
- Billing & Invoicing
- Email Integration
- Agent Collision Detection
- Customer Feedback
- Automations
- Multi Channel Support
- Knowledge Base
- Alerts/escalation
- Service Level Agreements (slas)
- Canned Responses
- Automated Routing
- Custom Ticket Fields
- Collaboration
- Scenario Automation
- Email To Ticket Conversion
- Billing & Invoicing
- Email Integration
- Agent Collision Detection
- Customer Feedback
- Automations
- Multi Channel Support
- Knowledge Base
- Alerts/escalation
- Service Level Agreements (slas)
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Freshdesk and OTRS for better insights.
Awards
Freshdesk and OTRS have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
User Reviews
Based on all the user reviews and ratings received by Freshdesk and OTRS in Help Desk Software category, we've provided an average user rating for each software below. Freshdesk has 26 reviews while OTRS has not received any reviews. Be the first one to write OTRS review
Pros
Features provided by Freshdesk are satisfying and reliable. You can avail better ideas about resolving issues.
Posted by - Iqra Khadim
Pros
Its dashboard and collaborative feature help in fast resolution of tickets. Its reporting structure and well-maintained templates are very useful.
Posted by - Ruchika Singh
Cons
User details interface can be more improved.
Posted by - Ankit singh
Cons
Auto-refresh the page after submitting the response.
Posted by - Rohit Ranjan
No reviews yet. Be the first to review
Write a ReviewSpecifications
Check out the specifications of Freshdesk and OTRS. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Freshdesk and OTRS. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these Freshdesk and OTRS work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Freshdesk and OTRS and learn how they operate. Explore the company name, its location, and more!
OTRS
Alternatives
FAQs
Do Freshdesk and OTRS offer a free trial?
Yes, Freshdesk and OTRS provide a free trial to its users.
Freshdesk and OTRS cater to which types of businesses?
Freshdesk is suitable for Startups, Enterprises, SMBs & Freelancer, whereas OTRS is suitable for Startups, Enterprises & SMBs.
What level of customer support can I expect from Freshdesk and OTRS?
Freshdesk provides customer support over various channels including phone, email, live support and tickets, and OTRS provides customer support over email, phone, tickets and more.
For what other purposes can Freshdesk and OTRS be used?
Apart from being a Help Desk software, Freshdesk can be used as a crm software, quality management software, ticketing management software and customer feedback software, while OTRS can be utilized as a ticketing management software.
What are the key features of Freshdesk and OTRS?
Key features of Freshdesk include ticketing management, automations, collaboration, self service portal, knowledge base, multi channel support, while OTRS offers features, such as ticket management, automated ticket routing, service level agreements (slas), knowledge base.
Freshdesk
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