Are you struggling to find the perfect Help Desk Software that aligns with your complex demands? Our curated list of top-tier solutions offers personalization to meet your unique needs. Additionally, we've created a comprehensive comparison of Freshdesk vs. Pipedrive all in one place to simplify your decision-making process. Freshdesk is rated 4.5 while Pipedrive is rated 4.5.
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List of All Help Desk Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Freshdesk vs Pipedrive with the following detailed pricing plan info. Freshdesk comes in 4 packages: Free, Growth, Pro, Enterprise. On the other hand, Pipedrive comes in 5 packages: Essential, Advanced, Professional (Most Popular), Power, Enterprise.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between Freshdesk and Pipedrive based on their key features and functionalities to pick the right one for your business.
- Knowledge Base
- Custom Roles
- Dashboard
- Customizable Reports
- Multi Channel Support
- Social Media Integration
- Automations
- Email Integration
- Email To Ticket Conversion
- Canned Responses
- Ticketing Management
- Surveys & Feedback
- Billing & Invoicing
- Online Activation
- Automated Routing
- Knowledge Base
- Custom Roles
- Dashboard
- Customizable Reports
- Multi Channel Support
- Social Media Integration
- Automations
- Email Integration
- Email To Ticket Conversion
- Canned Responses
- Ticketing Management
- Surveys & Feedback
- Billing & Invoicing
- Online Activation
- Automated Routing
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Freshdesk and Pipedrive for better insights.
Awards
Freshdesk and Pipedrive have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
User Reviews
Based on all the user reviews and ratings received by Freshdesk and Pipedrive in Help Desk Software category, we've provided an average user rating for each software below. Freshdesk has 25 reviews while Pipedrive has 21 reviews
Pros
Ease of use of ticketing system, easy to integration with Facebook, Can track SLA well
Posted by - Lin Lae
Pros
We can reply to assign tickets to ourselves and others, reply to tickets, resolve tickets.
Posted by - Sanchayeeta
Cons
Its user-friendly interface.
Posted by - Alex Lesko
Cons
They upgraded to a new user interface which looks great as that would have been the only drawback.
Posted by - Anmol
Pros
What impressed me the most was its task automation system Pipedrive Software will save you time by automating repetitive tasks, like sending follow-up emails or setting reminders for important calls.
Posted by - Emilio Alvarez
Pros
My likes about Pipedrive are: 1. It has a friendly user interface. 2. It's useful in keeping track of important business meetings, appointments or schedules.
Posted by - David Smith
Cons
When I started with Pipedrive there was not capping on the features but now they have started putting capping on the usage of features. That shouldn't apply for old users.
Posted by - Harshit Gupta
Cons
Customer support is fine but not excellent. They always respond, but they are not super quick.
Posted by - Andres Pla
Specifications
Check out the specifications of Freshdesk and Pipedrive. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Freshdesk and Pipedrive. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
Video
To gain a better understanding of how these Freshdesk and Pipedrive work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Freshdesk and Pipedrive and learn how they operate. Explore the company name, its location, and more!
Alternatives
FAQs
Freshdesk is suitable for Startups, Enterprises, SMBs & Freelancer, whereas Pipedrive is suitable for Freelancer, Startups, SMBs, Mid-Market & Enterprises.
Freshdesk provides customer support over various channels including phone, email, live support and tickets, and Pipedrive provides customer support over email, live support, tickets and more.
Apart from being a Help Desk software, Freshdesk can be used as a crm software, quality management software, ticketing management software and customer feedback software, while Pipedrive can be utilized as a crm software, sfa sales force automation software and lead management system.
Key features of Freshdesk include ticketing management, automations, collaboration, self service portal, knowledge base, multi channel support, while Pipedrive offers features, such as pipeline management, email integration, activity reminders, customizable dashboards.
Freshdesk supports Android and IOS, while Pipedrive supports Android and IOS.
Freshdesk
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