Are you struggling to find the perfect Help Desk Software that aligns with your complex demands? Our curated list of top-tier solutions offers personalization to meet your unique needs. Additionally, we've created a comprehensive comparison of Freshdesk vs. ProProfs Knowledge Base all in one place to simplify your decision-making process. Freshdesk is rated 4.5 while ProProfs Knowledge Base is rated 4.9.
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Plans and Pricing
Compare pricing of Freshdesk vs ProProfs Knowledge Base with the following detailed pricing plan info. Freshdesk comes in 4 packages: Free, Growth, Pro, Enterprise. On the other hand, ProProfs Knowledge Base comes in 4 packages: TEAM, BUSINESS *most popular, ENTERPRISE, PROFESSIONAL.
Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of Freshdesk and ProProfs Knowledge Base for better insights.
Awards
Freshdesk and ProProfs Knowledge Base have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
Payment Type
Below is the comparison of the starting price and payment method of Freshdesk and ProProfs Knowledge Base. You can purchase Freshdesk with Per Month payment plans. Whereas, ProProfs Knowledge Base provides Per Month (Annually) payment plans.
Monthly
Yearly
Free Trial
Monthly
Yearly
Free Trial
Monthly
Yearly
Features
Compare between Freshdesk and ProProfs Knowledge Base based on their key features and functionalities to pick the right one for your business.
Email Integration
Customer DataBase
Online Activation
Social Media Integration
Self Service Portal
Live chat system
Billing & Invoicing
Surveys & Feedback
Knowledge Base
Alerts/Escalation
Email Integration
Help Desk
Knowledge Management
Project Management
Task Management
Content Management System
Online Activation
Social Media Integration
Onboarding
Self Service Portal
Social Media Integration
Self Service Portal
Live chat system
Surveys & Feedback
Knowledge Base
Alerts/Escalation
Automated Routing
Community Forums
Multiple Brands Products
Ticket Management
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Overall Ratings
Compare how Freshdesk stacks up against ProProfs Knowledge Base in terms of ratings and user experience. Select the Help Desk software that perfectly aligns with your business requirements.
User Reviews
Based on all the user reviews and ratings received by Freshdesk and ProProfs Knowledge Base in Help Desk Software category, we've provided an average user rating for each software below. Freshdesk has 25 reviews while ProProfs Knowledge Base has 29 reviews
Liked Trail and API Support for developers
Pros
I liked the Developer support and API documentation for customization and implementation in a private service.
Cons
Some more detailed services are confusing to the user. Some features have the same meaning but are represented differently.
Streamlined our employee onboarding process
Pros
All the features of knowledge base are stellar, but we like the extensive customizations it provides.. With this tool, we transformed the appearance of our HR documentation to match the theme of our brand.
Cons
Everything is great, except there is no free version of the tool.
Good ticket management
Pros
As a pro, I can mention how easy it is to use, both for engineers and supervisors who must take samples and metrics of the service provided.
Cons
As Cons, you can mention that the reports are poor, this is an important point of improvement that the platform has.
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Help Desk Software. Freshdesk is available on Windows, Linux, MacOs desktop platforms and Android, IOS mobile platforms. ProProfs Knowledge Base is available on Web App, desktop platforms.
Windows
MacOs
IOS
Android
Web App
Windows
MacOs
IOS
Android
Customer Support
The quality and timeliness of support are important parameters when comparing Freshdesk with ProProfs Knowledge Base. Freshdesk offers Email, Phone, Live Support, Training and Tickets to its customers, while ProProfs Knowledge Base provides Email, Phone, Live Support, Training and Tickets.
phone
live support
tickets
training
phone
live support
tickets
training
phone
live support
tickets
training
Languages Supported
Freshdesk and ProProfs Knowledge Base are supported in the following languages.
Arabic
Chinese
Czech
Danish
Dutch
English
Finnish
French
German
Italian
Japanese
Korean
Norwegian
Polish
Portuguese
Russian
Spanish
Swedish
Turkish
Arabic
Czech
Danish
Dutch
English
Finnish
French
German
Italian
Japanese
Korean
Polish
Portuguese
Russian
Spanish
Chinese
Dutch
English
French
German
Italian
Japanese
Korean
Polish
Portuguese
Russian
Spanish
Swedish
Turkish
Typical Customer
The target customer base of Freshdesk vs ProProfs Knowledge Base is mentioned below. Check which software fits your business requirements perfectly.
Startups
Enterprises
SMEs
Freelancer
Freelancer
Startups
SMEs
Enterprises
Freelancer
Startups
SMEs
Enterprises
Integrations
Find out which tools Freshdesk and ProProfs Knowledge Base integrate with and make the right choice. Get the Help Desk software that connects with your preferred apps for best results!
(Not Provided by Vendor)
Zendesk
Desk.com
Google Analytics
Google Fonts
Google Translate
LiveChat
ProProfs chat
Freshdesk
Olark
Snap Engage
Wufoo
Tidio Chat
Jira
Disqus
Salesforce
(Not Provided by Vendor)
Video
To gain a better understanding of how these Freshdesk and ProProfs Knowledge Base work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Freshdesk and ProProfs Knowledge Base and learn how they operate. Explore the company name, its location, and more!
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