Are you struggling to find the perfect Help Desk Software that aligns with your complex demands? Our curated list of top-tier solutions offers personalization to meet your unique needs. Additionally, we've created a comprehensive comparison of Freshdesk vs. Raiseaticket all in one place to simplify your decision-making process. Freshdesk is rated 4.5 while Raiseaticket is rated 4.9.

Plans and Pricing

Compare pricing of Freshdesk vs Raiseaticket with the following detailed pricing plan info. Freshdesk comes in 4 packages: Free, Growth, Pro, Enterprise. On the other hand, Raiseaticket has not provided information about its pricing.

Free
$ 0

Per Month

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Growth
$ 14

Per Month

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Pro
$ 50

Per Month

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Enterprise
$ 79

Per Month

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$ --

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Customer Service
$ 29

Per Month

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Lyro AI Agent
$ 39

Per Month

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Automation
$ 29

Per Month

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Tidio+
$ 398

Per Month

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Free
$ 0

Per Month

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Freshdesk and Raiseaticket for better insights.

Awards

Freshdesk and Raiseaticket have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.

Freshdesk Award
Freshdesk Award
Freshdesk Award
Payment Type

Below is the comparison of the starting price and payment method of Freshdesk and Raiseaticket. You can purchase Freshdesk with Per Month payment plans. Whereas, Information related to the payment plans of Raiseaticket is unavailable. Freshdesk provides a free trial whereas, Raiseaticket does not provide a free trial.

Free Trial

Monthly

Yearly

Free Trial

Monthly

Yearly

Free Trial

Monthly

Yearly

Features

Compare between Freshdesk and Raiseaticket based on their key features and functionalities to pick the right one for your business.

Email Integration

Customer DataBase

Online Activation

Social Media Integration

Self Service Portal

Live chat system

Collaboration

Email Management

Billing & Invoicing

Surveys & Feedback

Dashboard

Knowledge Base

Alerts/Escalation

Automated Routing

Community Forums

Inbox Queue Management

Incident Management

Ticket Management

Help Desk Management

Issue Tracking

Online Forums

Problem Management

Service Level Management

Service Level Agreement (SLA) Management

Event Logs

Customer Segmentation

Push Notifications

Scenario Planning

SLA Management

Read More

Customer DataBase

Customer Feedback

Surveys & Feedback

Inbox Queue Management

Ticket Management

Help Desk Management

Problem Management

Service Level Agreement (SLA) Management

Communication Management

Saas helpdesk software

Email reminders and snooze

Usage Tracking / Analytics

Read More

Email Integration

API Integration

Onboarding

Agent Scheduling

Knowledge Database

Offline Form

Persistent Chat

Proactive Invitations

Shortcut Messages

Transfers / Routing

Visitor Targeting

Real Time Monitoring

Personal Greetings

Visitor Tracking

Dashboard

Lead Capture

Campaign Management

Analytics

Automated Routing

Ticket Management

Customer Communication

Contact Database

Reporting

Campaign Segmentation

Customer Segmentation

Advanced Reporting

Communication Management

Feedback Collection

Multi-Channel Communication

Data Analysis

Chat / Messaging

Customer Support Tracking

Email Response Control

Dashboards

Social Media Integration

Third Party Integration

Live Chat

Email Distribution

Drag & Drop

Customer Experience Management

Proactive Chat

Chat Widget

Labels

Chat History

Real Time Chat

Chatbot

Reporting and Analytics

Templates

Email Automation

Customer Data

Account Management

Engagement Monitoring

Customer Profiles

Personalization

On-Screen Chats

Pre-configured Bot

Multi-Language

Analytics/ROI Tracking

Chatbot Configuration

Open API

Codeless Bot

Chat Routing

Instagram Integration

Customer feedback collection

Customer onboarding

Customer feedback management

Ticketing system

Chatbot Automation

Cross-selling and upselling

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Still Confused to find the best software?
Overall Ratings

Compare how Freshdesk stacks up against Raiseaticket in terms of ratings and user experience. Select the Help Desk software that perfectly aligns with your business requirements.

Feature Feature 4.5

Feature

Out of 5

Ease of use Ease of use 4.7

Ease of use

Out of 5

Value for money Value for money 4.4

Value for money

Out of 5

Customer support Customer support 4.4

Customer support

Out of 5

Feature Feature 4.8

Feature

Out of 5

Ease of use Ease of use 4.9

Ease of use

Out of 5

Value for money Value for money 4.9

Value for money

Out of 5

Customer support Customer support 4.9

Customer support

Out of 5

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 4.8

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by Freshdesk and Raiseaticket in Help Desk Software category, we've provided an average user rating for each software below. Freshdesk has 25 reviews while Raiseaticket has 12 reviews

Jemin

Liked Trail and API Support for developers

Pros

I liked the Developer support and API documentation for customization and implementation in a private service.

Cons

Some more detailed services are confusing to the user. Some features have the same meaning but are represented differently.

Read all 25 reviews
Hoai Nam

Free, easily use and suitable for small business

Pros

user-friendly interface, customization options, and robust reporting capabilities have streamlined our ticket management process and improved overall customer support

Cons

Limited Knowledge Base: Raiseaticket's documentation and customer support resources may not be as extensive as some other ticketing systems, which could make troubleshooting issues or finding solutions more challenging.

Read all 12 reviews
AyandaK Khwela

Best software for communication

Pros

Messaging support is one of the best the software also improve. My site ability

Cons

The software have all features ineed idnt know anything that is miss the software is the best

Read all 4 reviews
Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Help Desk Software. Freshdesk is available on Windows, Linux, MacOs desktop platforms and Android, IOS mobile platforms. Raiseaticket is available on Web App, Windows, MacOs desktop platforms.

Windows

MacOs

IOS

Android

Web App

Windows

MacOs

Web App

Windows

MacOs

IOS

Android

Customer Support

The quality and timeliness of support are important parameters when comparing Freshdesk with Raiseaticket. Freshdesk offers Email, Phone, Live Support, Training and Tickets to its customers, while Raiseaticket provides Email.

phone

email

live support

tickets

training

email

email

live support

tickets

Languages Supported

Freshdesk and Raiseaticket are supported in the following languages.

Arabic

Chinese

Czech

Danish

Dutch

English

Finnish

French

German

Italian

Japanese

Korean

Norwegian

Polish

Portuguese

Russian

Spanish

Swedish

Turkish

English

English

French

German

Italian

Portuguese

Spanish

Typical Customer

The target customer base of Freshdesk vs Raiseaticket is mentioned below. Check which software fits your business requirements perfectly.

Startups

Enterprises

SMBs

Freelancer

Freelancer

Startups

SMBs

Agencies

Enterprises

Freelancer

Startups

SMBs

Agencies

Enterprises

Integrations

Find out which tools Freshdesk and Raiseaticket integrate with and make the right choice. Get the Help Desk software that connects with your preferred apps for best results!

Whatsapp

Slack

Shopify

Salesforce

Microsoft Teams

Mailchimp

(Not Provided by Vendor)

GMail

Hubspot

Zapier

Shopify

WordPress

Squarespace

Wix

PrestaShop

BigCommerce

Ecwid

Ecommerce

Messenger

Instagram

External Email Inbox

Video

To gain a better understanding of how these Freshdesk and Raiseaticket work, you can check out the videos below. Browse through the videos and make the right choice.

(Not Provided by Vendor)

Company Details

Get insight into the company details Freshdesk and Raiseaticket and learn how they operate. Explore the company name, its location, and more!

Company Name :

Freshworks

Headquarter :

Chennai

Website :

Visit Website

Company Name :

Raiseaticket

Website :

Visit Website

Company Name :

Tidio Ltd

Headquarter :

Szczecin

Website :

Visit Website

Alternatives