Are you struggling to find the perfect Help Desk Software that aligns with your complex demands? Our curated list of top-tier solutions offers personalization to meet your unique needs. Additionally, we've created a comprehensive comparison of Freshdesk vs. Raiseaticket all in one place to simplify your decision-making process. Freshdesk is rated 4.5 while Raiseaticket is rated 4.9.
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List of All Help Desk Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Freshdesk vs Raiseaticket with the following detailed pricing plan info. Freshdesk comes in 4 packages: Free, Growth, Pro, Enterprise. On the other hand, Raiseaticket has not provided information about its pricing.
- Free Plan
- Free Trial
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
Features
Compare between Freshdesk and Raiseaticket based on their key features and functionalities to pick the right one for your business.
- Collaboration
- Scenario Automation
- Time Tracking
- Online Activation
- Knowledge Base
- Customer Database
- Customizable Dashboard
- Customizable Reports
- Surveys & Feedback
- Ticketing Management
- Custom Ticket Fields
- Custom Email Server
- Billing & Invoicing
- Customer Feedback
- Email To Ticket Conversion
- Collaboration
- Scenario Automation
- Time Tracking
- Online Activation
- Knowledge Base
- Customer Database
- Customizable Dashboard
- Customizable Reports
- Surveys & Feedback
- Ticketing Management
- Custom Ticket Fields
- Custom Email Server
- Billing & Invoicing
- Customer Feedback
- Email To Ticket Conversion
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Freshdesk and Raiseaticket for better insights.
Awards
Freshdesk and Raiseaticket have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
User Reviews
Based on all the user reviews and ratings received by Freshdesk and Raiseaticket in Help Desk Software category, we've provided an average user rating for each software below. Freshdesk has 26 reviews while Raiseaticket has 13 reviews
Pros
Centralized ticketing
Posted by - Deepak Mehta
Pros
Freshdesk has completely changed the way we manage our support queries.
Posted by - Anmol
Cons
Some more detailed services are confusing to users. Some features have the same meaning but are represented differently.
Posted by - Jemin
Cons
I have not known any product to be useless on this platform. You should try to make your team more cooperative.
Posted by - Iqra Khadim
Pros
"Raiseaticket is a highly effective ticketing tool with various features, especially the scheduled task function. This feature allows for automatic ticket creation, streamlining workflows."
Posted by - Shawn
Pros
Good interface design, good features, reliable, good support.
Posted by - Vigouroux
Cons
Limited Knowledge Base: Raiseatickets documentation and customer support resources may not be as extensive as those of some other ticketing systems, which could make troubleshooting issues or finding solutions more challenging.
Posted by - Hoai Nam
Cons
Web site ticketing is one of the main features which you need to work. Problem with few Website builder sites when embedding this Raiseaticket web URL.
Posted by - Reagan
Specifications
Check out the specifications of Freshdesk and Raiseaticket. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Freshdesk and Raiseaticket. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these Freshdesk and Raiseaticket work, you can check out the videos below. Browse through the videos and make the right choice.
(Not Provided by Vendor)
Company Details
Get insight into the company details Freshdesk and Raiseaticket and learn how they operate. Explore the company name, its location, and more!
Raiseaticket
Alternatives
FAQs
Yes, Freshdesk and Raiseaticket provide a free trial to its users.
Freshdesk is suitable for Startups, Enterprises, SMBs & Freelancer, whereas Raiseaticket is suitable for Freelancer, Startups, SMBs, Mid-Market & Enterprises.
Freshdesk provides customer support over various channels including phone, email, live support and tickets, and Raiseaticket provides customer support over email and more.
Key features of Freshdesk include ticketing management, automations, collaboration, self service portal, knowledge base, multi channel support, while Raiseaticket offers features, such as ticket management, automated ticket routing, knowledge base, multi channel support.
This depends on various factors, such as your requirements, costs, integrations, customer support, and more. However, based on customer ratings, Freshdesk has an advantage over Raiseaticket.
Freshdesk
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