Identifying the ideal Help Desk Software to suit your specific requirements can be challenging. Freshdesk is headquartered at Chennai, while ReplyDesk is headquartered at Array. Choosing software like Freshdesk or ReplyDesk requires thorough contemplation and comparing key factors. The question remains - Freshdesk vs. ReplyDesk - which is the superior option? Check out the in-depth comparison now!
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List of All Help Desk Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Freshdesk vs ReplyDesk with the following detailed pricing plan info. Freshdesk comes in 4 packages: Free, Growth, Pro, Enterprise. On the other hand, ReplyDesk comes in 3 packages: Essential, Professional, Growth.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between Freshdesk and ReplyDesk based on their key features and functionalities to pick the right one for your business.
- Automated Routing
- Customer Database
- Email To Ticket Conversion
- Agent Collision Detection
- Online Activation
- Custom Ticket Fields
- Custom Roles
- Surveys & Feedback
- Billing & Invoicing
- Custom Email Server
- Social Media Integration
- Alerts/escalation
- Knowledge Base
- Customer Feedback
- Collaboration
- Automated Routing
- Customer Database
- Email To Ticket Conversion
- Agent Collision Detection
- Online Activation
- Custom Ticket Fields
- Custom Roles
- Surveys & Feedback
- Billing & Invoicing
- Custom Email Server
- Social Media Integration
- Alerts/escalation
- Knowledge Base
- Customer Feedback
- Collaboration
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Freshdesk and ReplyDesk for better insights.
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Awards
Freshdesk and ReplyDesk have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
User Reviews
Based on all the user reviews and ratings received by Freshdesk and ReplyDesk in Help Desk Software category, we've provided an average user rating for each software below. Freshdesk has 26 reviews while ReplyDesk has not received any reviews. Be the first one to write ReplyDesk review
Pros
Freshdesk has completely changed the way we manage our support queries.
Posted by - Anmol
Pros
The built-in automation features, such as scheduled responses and automatic ticket routing, have saved us a lot of time. The online chat and user ticket management are fantastic, as I can attest.
Posted by - Riccardo Loli
Cons
Auto-refresh the page after submitting the response.
Posted by - Rohit Ranjan
Cons
cannot integrate directly with Viber
Posted by - Lin Lae
No reviews yet. Be the first to review
Write a ReviewSpecifications
Check out the specifications of Freshdesk and ReplyDesk. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Video
To gain a better understanding of how these Freshdesk and ReplyDesk work, you can check out the videos below. Browse through the videos and make the right choice.
(Not Provided by Vendor)
Company Details
Get insight into the company details Freshdesk and ReplyDesk and learn how they operate. Explore the company name, its location, and more!
ReplyDesk
Alternatives
FAQs
What level of customer support can I expect from Freshdesk and ReplyDesk?
Freshdesk provides customer support over various channels including phone, email, live support and tickets, and ReplyDesk provides customer support over email, tickets and more.
Freshdesk and ReplyDesk cater to which types of businesses?
Freshdesk is suitable for Startups, Enterprises, SMBs & Freelancer, whereas ReplyDesk is suitable for Freelancer, Startups, Mid-Market & Enterprises.
What are the key features of Freshdesk and ReplyDesk?
Key features of Freshdesk include ticketing management, automations, collaboration, self service portal, knowledge base, multi channel support, while ReplyDesk offers features, such as ticket management, multi channel support, automated responses, customizable templates.
Do Freshdesk and ReplyDesk offer a free trial?
Yes, Freshdesk and ReplyDesk provide a free trial to its users.
For what other purposes can Freshdesk and ReplyDesk be used?
Apart from being a Help Desk software, Freshdesk can be used as a crm software, quality management software, ticketing management software and customer feedback software, while ReplyDesk can be utilized as a crm software.
Freshdesk
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