As one of the most essential tools in the current market, Help Desk Software solutions are in high demand. To assist you in selecting the optimal software, we've conducted a side-by-side comparison of Freshdesk and Salesforce Sales Cloud. For a better product experience, Freshdesk offers customer support on Email, Phone, Live Support, Training and Tickets and Salesforce Sales Cloud offers customer support on Email, Phone, Live Support, Training and Tickets.
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List of All Help Desk Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Freshdesk vs Salesforce Sales Cloud with the following detailed pricing plan info. Freshdesk comes in 4 packages: Free, Growth, Pro, Enterprise. On the other hand, Salesforce Sales Cloud has not provided information about its pricing.
- Free Plan
- Free Trial
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
Features
Compare between Freshdesk and Salesforce Sales Cloud based on their key features and functionalities to pick the right one for your business.
- Surveys & Feedback
- Dashboard
- Billing & Invoicing
- Time Tracking
- Agent Collision Detection
- Email To Ticket Conversion
- Social Media Integration
- Custom Roles
- Multi Channel Support
- Automations
- Online Activation
- Self Service Portal
- Knowledge Base
- Automated Routing
- Custom Email Server
- Surveys & Feedback
- Dashboard
- Billing & Invoicing
- Time Tracking
- Agent Collision Detection
- Email To Ticket Conversion
- Social Media Integration
- Custom Roles
- Multi Channel Support
- Automations
- Online Activation
- Self Service Portal
- Knowledge Base
- Automated Routing
- Custom Email Server
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Freshdesk and Salesforce Sales Cloud for better insights.
Awards
Freshdesk and Salesforce Sales Cloud have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
User Reviews
Based on all the user reviews and ratings received by Freshdesk and Salesforce Sales Cloud in Help Desk Software category, we've provided an average user rating for each software below. Freshdesk has 26 reviews while Salesforce Sales Cloud has not received any reviews. Be the first one to write Salesforce Sales Cloud review
Pros
I liked the developer support and API documentation for customization and implementation in a private service.
Posted by - Jemin
Pros
Centralized ticketing
Posted by - Deepak Mehta
Cons
The text "none" does not contain any grammatical errors.
Posted by - Nitesh
Cons
Pricing is a little high. They should provide more features in the sprout plan.
Posted by - Anand
No reviews yet. Be the first to review
Write a ReviewSpecifications
Check out the specifications of Freshdesk and Salesforce Sales Cloud. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Video
To gain a better understanding of how these Freshdesk and Salesforce Sales Cloud work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Freshdesk and Salesforce Sales Cloud and learn how they operate. Explore the company name, its location, and more!
SalesForce Inc.
California
Alternatives
FAQs
What are the key features of Freshdesk and Salesforce Sales Cloud?
Key features of Freshdesk include ticketing management, automations, collaboration, self service portal, knowledge base, multi channel support, while Salesforce Sales Cloud offers features, such as lead management, opportunity management, contact management, sales forecasting.
Do Freshdesk and Salesforce Sales Cloud offer a free trial?
Yes, Freshdesk and Salesforce Sales Cloud provide a free trial to its users.
What level of customer support can I expect from Freshdesk and Salesforce Sales Cloud?
Freshdesk provides customer support over various channels including phone, email, live support and tickets, and Salesforce Sales Cloud provides customer support over phone, email, live support and more.
Freshdesk and Salesforce Sales Cloud cater to which types of businesses?
Freshdesk is suitable for Startups, Enterprises, SMBs & Freelancer, whereas Salesforce Sales Cloud is suitable for Startups, SMBs, Mid-Market & Enterprises.
For what other purposes can Freshdesk and Salesforce Sales Cloud be used?
Apart from being a Help Desk software, Freshdesk can be used as a crm software, quality management software, ticketing management software and customer feedback software, while Salesforce Sales Cloud can be utilized as a accounting software, sfa sales force automation software and sales prospecting tools.
Freshdesk
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