In search of the ideal Help Desk Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Freshdesk versus Samanage. To get better insight, here’s how users have rated these products. Freshdesk is rated 4.5 while Samanage is rated 4.5.
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Plans and Pricing
Compare pricing of Freshdesk vs Samanage with the following detailed pricing plan info. Freshdesk comes in 4 packages: Free, Growth, Pro, Enterprise. On the other hand, Samanage comes in 3 packages: Team, Business, Professional.
Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of Freshdesk and Samanage for better insights.
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Awards
Freshdesk and Samanage have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
Payment Type
Below is the comparison of the starting price and payment method of Freshdesk and Samanage. You can purchase Freshdesk with Per Month payment plans. Whereas, Samanage provides Agent/Month/Billed Annually payment plans.
Monthly
Yearly
Free Trial
SAAS
Free Trial
Monthly
Yearly
Features
Compare between Freshdesk and Samanage based on their key features and functionalities to pick the right one for your business.
Email Integration
Customer DataBase
Online Activation
Social Media Integration
Self Service Portal
Live chat system
Billing & Invoicing
Surveys & Feedback
Knowledge Base
Alerts/Escalation
Self Service Portal
Contract Management
Incident Management
Ticket Management
Problem Management
Document Storage
Surveys & Feedback
Multi Channel Management
Dashboard
Knowledge Base
Third Party Integration
Live Chat
Customer Experience Management
Real Time Chat
Group Messaging
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Overall Ratings
Compare how Freshdesk stacks up against Samanage in terms of ratings and user experience. Select the Help Desk software that perfectly aligns with your business requirements.
User Reviews
Based on all the user reviews and ratings received by Freshdesk and Samanage in Help Desk Software category, we've provided an average user rating for each software below. Freshdesk has 25 reviews while Samanage has 2 reviews
Liked Trail and API Support for developers
Pros
I liked the Developer support and API documentation for customization and implementation in a private service.
Cons
Some more detailed services are confusing to the user. Some features have the same meaning but are represented differently.
No reviews yet. Be the first to review
Write a reviewWonderful App
Pros
ubiAttendance app offline attendance punching feature most impressive feature.
Cons
No I will not found any less feature in ubiAttendance app every feature are good
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Help Desk Software. Freshdesk is available on Windows, Linux, MacOs desktop platforms and Android, IOS mobile platforms. Samanage is available on Windows, Linux, MacOs desktop platforms and Android, IOS mobile platforms.
Windows
MacOs
IOS
Android
Windows
MacOs
IOS
Android
Web App
Customer Support
The quality and timeliness of support are important parameters when comparing Freshdesk with Samanage. Freshdesk offers Email, Phone, Live Support, Training and Tickets to its customers, while Samanage provides Email, Phone, Live Support, Training and Tickets.
phone
live support
tickets
training
phone
live support
tickets
training
phone
live support
tickets
Languages Supported
Freshdesk and Samanage are supported in the following languages.
Arabic
Chinese
Czech
Danish
Dutch
English
Finnish
French
German
Italian
Japanese
Korean
Norwegian
Polish
Portuguese
Russian
Spanish
Swedish
Turkish
English
English
Typical Customer
The target customer base of Freshdesk vs Samanage is mentioned below. Check which software fits your business requirements perfectly.
Startups
Enterprises
SMEs
Freelancer
Startups
Enterprises
SMEs
Startups
SMEs
Agencies
Enterprises
Video
To gain a better understanding of how these Freshdesk and Samanage work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Freshdesk and Samanage and learn how they operate. Explore the company name, its location, and more!
Samanage Ltd
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