In search of the ideal Help Desk Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Freshdesk versus ManageEngine ServiceDesk Plus. To get better insight, here’s how users have rated these products. Freshdesk is rated 4.5 while ManageEngine ServiceDesk Plus is rated 4.8.
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Compare pricing of Freshdesk vs ManageEngine ServiceDesk Plus with the following detailed pricing plan info. Freshdesk comes in 4 packages: Free, Growth, Pro, Enterprise. On the other hand, ManageEngine ServiceDesk Plus comes in 3 packages: Standard Edition, Professional Edition, Enterprise Edition.
Take a look at the below screenshots and seamlessly compare the user interface of Freshdesk and ManageEngine ServiceDesk Plus for better insights.
Freshdesk and ManageEngine ServiceDesk Plus have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
Below is the comparison of the starting price and payment method of Freshdesk and ManageEngine ServiceDesk Plus. You can purchase Freshdesk with Per Month payment plans. Whereas, ManageEngine ServiceDesk Plus provides Technician/Month payment plans. Freshdesk provides a free trial whereas, ManageEngine ServiceDesk Plus does not provide a free trial.
Free Trial
Monthly
Yearly
Free Trial
Monthly
Yearly
Free Trial
Monthly
Yearly
Compare between Freshdesk and ManageEngine ServiceDesk Plus based on their key features and functionalities to pick the right one for your business.
Email Integration
Customer DataBase
Online Activation
Social Media Integration
Self Service Portal
Live chat system
Collaboration
Email Management
Billing & Invoicing
Surveys & Feedback
Asset Management
Document Management
Email Integration
Project Management
Customer DataBase
Online Activation
Social Media Integration
Self Service Portal
Billing & Invoicing
Surveys & Feedback
Email Integration
API Integration
Onboarding
Agent Scheduling
Knowledge Database
Offline Form
Persistent Chat
Proactive Invitations
Shortcut Messages
Transfers / Routing
Compare how Freshdesk stacks up against ManageEngine ServiceDesk Plus in terms of ratings and user experience. Select the Help Desk software that perfectly aligns with your business requirements.
Based on all the user reviews and ratings received by Freshdesk and ManageEngine ServiceDesk Plus in Help Desk Software category, we've provided an average user rating for each software below. Freshdesk has 25 reviews while ManageEngine ServiceDesk Plus has 5 reviews
Liked Trail and API Support for developers
Pros
I liked the Developer support and API documentation for customization and implementation in a private service.
Cons
Some more detailed services are confusing to the user. Some features have the same meaning but are represented differently.
I used this for a good time, it's best
Pros
Just awesome
Cons
I didn't find that
Best software for communication
Pros
Messaging support is one of the best the software also improve. My site ability
Cons
The software have all features ineed idnt know anything that is miss the software is the best
Deployment is a crucial factor to consider while buying Help Desk Software. Freshdesk is available on Windows, Linux, MacOs desktop platforms and Android, IOS mobile platforms. ManageEngine ServiceDesk Plus is available on Windows, Linux, MacOs desktop platforms and Android, IOS mobile platforms.
Windows
MacOs
IOS
Android
Windows
MacOs
IOS
Android
Web App
Windows
MacOs
IOS
Android
The quality and timeliness of support are important parameters when comparing Freshdesk with ManageEngine ServiceDesk Plus. Freshdesk offers Email, Phone, Live Support, Training and Tickets to its customers, while ManageEngine ServiceDesk Plus provides Email, Phone, Live Support, Training and Tickets.
phone
live support
tickets
training
phone
live support
tickets
training
live support
tickets
Freshdesk and ManageEngine ServiceDesk Plus are supported in the following languages.
Arabic
Chinese
Czech
Danish
Dutch
English
Finnish
French
German
Italian
Japanese
Korean
Norwegian
Polish
Portuguese
Russian
Spanish
Swedish
Turkish
Arabic
Chinese
Croatian
Czech
Danish
Dutch
English
French
German
Hebrew
Hungarian
Icelandic
Italian
Japanese
Korean
Norwegian
Polish
Portuguese
Russian
Serbian
Slovenian
Spanish
Swedish
Turkish
Vietnamese
Welsh
English
French
German
Italian
Portuguese
Spanish
The target customer base of Freshdesk vs ManageEngine ServiceDesk Plus is mentioned below. Check which software fits your business requirements perfectly.
Startups
Enterprises
SMBs
Freelancer
Startups
Enterprises
SMBs
Freelancer
Freelancer
Startups
SMBs
Agencies
Enterprises
Find out which tools Freshdesk and ManageEngine ServiceDesk Plus integrate with and make the right choice. Get the Help Desk software that connects with your preferred apps for best results!
Slack
Shopify
Salesforce
Microsoft Teams
Mailchimp
TeamViewer
Zoho Cliq
Zoho Voice
Zoho Flow
Confluence extension
Microsoft
GMail
Hubspot
Zapier
Shopify
WordPress
Squarespace
Wix
PrestaShop
BigCommerce
Ecwid
Ecommerce
Messenger
External Email Inbox
To gain a better understanding of how these Freshdesk and ManageEngine ServiceDesk Plus work, you can check out the videos below. Browse through the videos and make the right choice.
Get insight into the company details Freshdesk and ManageEngine ServiceDesk Plus and learn how they operate. Explore the company name, its location, and more!
