In search of the ideal Help Desk Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Freshdesk versus Simplify360. To get better insight, here’s how users have rated these products. Freshdesk is rated 4.5 while Simplify360 is rated 4.0.
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List of All Help Desk Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Freshdesk vs Simplify360 with the following detailed pricing plan info. Freshdesk comes in 4 packages: Free, Growth, Pro, Enterprise. On the other hand, Simplify360 has not provided information about its pricing.
- Free Plan
- Free Trial
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
Features
Compare between Freshdesk and Simplify360 based on their key features and functionalities to pick the right one for your business.
- Email To Ticket Conversion
- Customer Database
- Multi Channel Support
- Custom Ticket Fields
- Surveys & Feedback
- Live Chat System
- Alerts/escalation
- Knowledge Base
- Mobile App
- Customizable Reports
- Automations
- Custom Email Server
- Dashboard
- Email Integration
- Time Tracking
- Email To Ticket Conversion
- Customer Database
- Multi Channel Support
- Custom Ticket Fields
- Surveys & Feedback
- Live Chat System
- Alerts/escalation
- Knowledge Base
- Mobile App
- Customizable Reports
- Automations
- Custom Email Server
- Dashboard
- Email Integration
- Time Tracking
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Freshdesk and Simplify360 for better insights.
Awards
Freshdesk and Simplify360 have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
User Reviews
Based on all the user reviews and ratings received by Freshdesk and Simplify360 in Help Desk Software category, we've provided an average user rating for each software below. Freshdesk has 26 reviews while Simplify360 has 2 reviews
Pros
Ease of use, easy ticket searching, splitting & merging features of a ticket, rule automation.
Posted by - Anand
Cons
Pricing is a little high. They should provide more features in the sprout plan.
Posted by - Anand
Pros
Simplify360 also offers a range of tools for customer engagement, including the ability to respond to customer inquiries, complaints, and feedback. The platform provides a unified inbox for all social media channels, which helps businesses streamline their customer support operations. The analytics and reporting features of Simplify360 are also noteworthy. The platform provides detailed insights into social media performance, including metrics such as engagement rate, reach, and sentiment analysis. The reporting functionality is customizable, which allows businesses to create reports that are tailored to their specific needs.
Posted by - simplify360
Cons
As an AI language model, I dont have access to the internal workings of Simplify360. However, based on the information available publicly, its difficult to provide specific features or parts that can be improved without a more detailed analysis of the platform and its user feedback. However, here are some common areas that social media management platforms like Simplify360 often work on to improve:User interface and user experience: Simplify360 can improve its interface and user experience by making the platform more intuitive and user-friendly.Performance and speed: Social media management platforms need to be fast and efficient, especially when it comes to handling large volumes of data. Simplify360 can work on improving its performance and speed to ensure that users have a smooth experience.Integrations: Simplify360 can work on improving its integrations with other platforms and tools, making it easier for users to connect their social media accounts and manage them from a single dashboard.Analytics and reporting: Social media analytics and reporting are critical features for businesses to measure their social media performance. Simplify360 can improve its analytics and reporting capabilities, providing more detailed insights into social media metrics.Customer support: Providing excellent customer support is essential for any software platform. Simplify360 can work on improving its customer support by providing faster response times and better support documentation.Artificial Intelligence and Machine Learning: With the growing adoption of AI and machine learning in social media management, Simplify360 can leverage these technologies to improve its platforms capabilities, such as automated sentiment analysis, chatbots, and personalized recommendations.Overall, the key to improving any software platform is to listen to user feedback and continuously iterate and improve based on their needs and expectations.
Posted by - simplify360
Specifications
Check out the specifications of Freshdesk and Simplify360. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Freshdesk and Simplify360. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these Freshdesk and Simplify360 work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Freshdesk and Simplify360 and learn how they operate. Explore the company name, its location, and more!
Simplify360
Plano
Alternatives
FAQs
Freshdesk is suitable for Startups, Enterprises, SMBs & Freelancer, whereas Simplify360 is suitable for Startups, SMBs, Mid-Market & Enterprises.
Key features of Freshdesk include ticketing management, automations, collaboration, self service portal, knowledge base, multi channel support, while Simplify360 offers features, such as omni channel support, ai powered chatbots, social media integration, ticket management.
Apart from being a Help Desk software, Freshdesk can be used as a crm software, quality management software, ticketing management software and customer feedback software, while Simplify360 can be utilized as a customer feedback software, social media management tools and customer loyalty program software.
Yes, Freshdesk and Simplify360 provide a free trial to its users.
This depends on various factors, such as your requirements, costs, integrations, customer support, and more. However, based on customer ratings, Freshdesk has an advantage over Simplify360.
Freshdesk
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