Are you struggling to find the perfect Help Desk Software that aligns with your complex demands? Our curated list of top-tier solutions offers personalization to meet your unique needs. Additionally, we've created a comprehensive comparison of Freshdesk vs. Spiceworks all in one place to simplify your decision-making process. Freshdesk is rated 4.5 while Spiceworks is rated 4.4.
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List of All Help Desk Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Freshdesk vs Spiceworks with the following detailed pricing plan info. Freshdesk comes in 4 packages: Free, Growth, Pro, Enterprise. On the other hand, Spiceworks has not provided information about its pricing.
- Free Plan
- Free Trial
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
Features
Compare between Freshdesk and Spiceworks based on their key features and functionalities to pick the right one for your business.
- Ticketing Management
- Custom Roles
- Social Media Integration
- Email Integration
- Service Level Agreements (slas)
- Surveys & Feedback
- Custom Email Server
- Knowledge Base
- Canned Responses
- Customizable Reports
- Agent Collision Detection
- Customer Database
- Time Tracking
- Self Service Portal
- Automations
- Ticketing Management
- Custom Roles
- Social Media Integration
- Email Integration
- Service Level Agreements (slas)
- Surveys & Feedback
- Custom Email Server
- Knowledge Base
- Canned Responses
- Customizable Reports
- Agent Collision Detection
- Customer Database
- Time Tracking
- Self Service Portal
- Automations
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Freshdesk and Spiceworks for better insights.
Awards
Freshdesk and Spiceworks have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
User Reviews
Based on all the user reviews and ratings received by Freshdesk and Spiceworks in Help Desk Software category, we've provided an average user rating for each software below. Freshdesk has 26 reviews while Spiceworks has 11 reviews
Pros
Features provided by Freshdesk are satisfying and reliable. You can avail better ideas about resolving issues.
Posted by - Iqra Khadim
Pros
Centralized ticketing
Posted by - Deepak Mehta
Cons
The SLA reminder tool can be product-wise and provide customization for various product usage.
Posted by - Ruchika Singh
Cons
Simple to register and use. Seamless interaction with customers through the support portal.
Posted by - Ashish Ranjan
Pros
All the given features/functionalities are up to the mark, easy and intuitive UI, we are able to customize fields and their options, and we can easily manage/find the issue/problem (with its current status) reported by our employees.
Posted by - Jay Raval
Pros
--- Its FREE!--- Its easy to set up.--- The ticketing system is clean and efficient.--- Easy customization for quick adoption.--- Reporting is robust and easy to use.--- Strong community support.
Posted by - Jay Raval
Cons
While configuring there is little bit difficult for new members POP and IMAP settings has to be improved.
Posted by - Sandeep R
Cons
Should be available for Linux platform as well.
Posted by - Prakash Singh
Specifications
Check out the specifications of Freshdesk and Spiceworks. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Video
To gain a better understanding of how these Freshdesk and Spiceworks work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Freshdesk and Spiceworks and learn how they operate. Explore the company name, its location, and more!
Spiceworks Inc.
Alternatives
FAQs
What level of customer support can I expect from Freshdesk and Spiceworks?
Freshdesk provides customer support over various channels including phone, email, live support and tickets, and Spiceworks provides customer support over phone, email, live support and more.
For what other purposes can Freshdesk and Spiceworks be used?
Apart from being a Help Desk software, Freshdesk can be used as a crm software, quality management software, ticketing management software and customer feedback software, while Spiceworks can be utilized as a inventory management software, help desk software and asset management software.
Which is the better option between Freshdesk and Spiceworks?
This depends on various factors, such as your requirements, costs, integrations, customer support, and more. However, based on customer ratings, Freshdesk has an advantage over Spiceworks.
Which mobile platforms do Freshdesk and Spiceworks support?
Freshdesk and Spiceworks both support Android and IOS.
Freshdesk and Spiceworks cater to which types of businesses?
Freshdesk is suitable for Startups, Enterprises, SMBs & Freelancer, whereas Spiceworks is suitable for Startups & SMBs.
Freshdesk
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