In search of the ideal Help Desk Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Freshdesk versus Spiceworks. To get better insight, here’s how users have rated these products. Freshdesk is rated 4.5 while Spiceworks is rated 4.4.

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SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.

Plans and Pricing

Compare pricing of Freshdesk vs Spiceworks with the following detailed pricing plan info. Freshdesk comes in 4 packages: Free, Growth, Pro, Enterprise. On the other hand, Spiceworks has not provided information about its pricing.

Free
$ 0

Per Month

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Growth
$ 14

Per Month

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Pro
$ 50

Per Month

Get Pricing View Pricing Details
Enterprise
$ 79

Per Month

Get Pricing View Pricing Details
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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Freshdesk and Spiceworks for better insights.

Awards

Freshdesk and Spiceworks have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.

Freshdesk Award
Freshdesk Award
Freshdesk Award
Payment Type

Below is the comparison of the starting price and payment method of Freshdesk and Spiceworks. You can purchase Freshdesk with Per Month payment plans. Whereas, Information related to the payment plans of Spiceworks is unavailable. Freshdesk provides a free trial whereas, Spiceworks does not provide a free trial.

Free Trial

Monthly

Yearly

Free Trial

Both

Free Trial

Monthly

Yearly

Features

Compare between Freshdesk and Spiceworks based on their key features and functionalities to pick the right one for your business.

Email Integration

Customer DataBase

Online Activation

Social Media Integration

Self Service Portal

Live chat system

Collaboration

Email Management

Billing & Invoicing

Surveys & Feedback

Dashboard

Knowledge Base

Alerts/Escalation

Automated Routing

Community Forums

Inbox Queue Management

Incident Management

Ticket Management

Help Desk Management

Issue Tracking

Online Forums

Problem Management

Service Level Management

Service Level Agreement (SLA) Management

Event Logs

Customer Segmentation

Push Notifications

Scenario Planning

SLA Management

Read More

Document Management

Email Integration

Customer DataBase

Social Media Integration

Self Service Portal

Billing & Invoicing

Surveys & Feedback

Knowledge Base

Automated Routing

Community Forums

Inbox Queue Management

Known Issue Management

Ticket Management

Help Desk Management

Third Party Integration

Read More

Document Storage

Surveys & Feedback

Multi Channel Management

Dashboard

Knowledge Base

Third Party Integration

Live Chat

Customer Experience Management

Real Time Chat

Group Messaging

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Overall Ratings

Compare how Freshdesk stacks up against Spiceworks in terms of ratings and user experience. Select the Help Desk software that perfectly aligns with your business requirements.

Feature Feature 4.5

Feature

Out of 5

Ease of use Ease of use 4.7

Ease of use

Out of 5

Value for money Value for money 4.4

Value for money

Out of 5

Customer support Customer support 4.4

Customer support

Out of 5

Feature Feature 4.5

Feature

Out of 5

Ease of use Ease of use 4.4

Ease of use

Out of 5

Value for money Value for money 4.6

Value for money

Out of 5

Customer support Customer support 4

Customer support

Out of 5

Feature Feature 4.5

Feature

Out of 5

Ease of use Ease of use 4.5

Ease of use

Out of 5

Value for money Value for money 4.4

Value for money

Out of 5

Customer support Customer support 4.6

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by Freshdesk and Spiceworks in Help Desk Software category, we've provided an average user rating for each software below. Freshdesk has 25 reviews while Spiceworks has 11 reviews

Jemin

Liked Trail and API Support for developers

Pros

I liked the Developer support and API documentation for customization and implementation in a private service.

Cons

Some more detailed services are confusing to the user. Some features have the same meaning but are represented differently.

Read all 25 reviews
Naveen N

Free IT Helpdesk solution for smaller Business

Pros

Basic operations, that everyone can understand. Easy ticket management and reports are good.

Cons

Takes too much time to start if it gets shut down. Sometimes we are facing Spiceworks is busy error, which will never come back to live, until we restart.

Read all 11 reviews
Keyur Kansara

ControlHippo: Taming the Chat Zoo, One Platform at a Time

Pros

Multi-Chat Mastery: ControlHippo shines in its ability to manage various chat applications under one roof. No more switching between apps to find specific conversations - you can see everything in a centralized location.

Cons

Limited Integration Options: While ControlHippo offers CRM integration, some users might find the available options lacking. Additional integrations could further enhance its functionality.

Read all 17 reviews
Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Help Desk Software. Freshdesk is available on Windows, Linux, MacOs desktop platforms and Android, IOS mobile platforms. Spiceworks is available on Windows, MacOs desktop platforms and Android, IOS mobile platforms.

Windows

MacOs

IOS

Android

Windows

MacOs

IOS

Android

Web App

Customer Support

The quality and timeliness of support are important parameters when comparing Freshdesk with Spiceworks. Freshdesk offers Email, Phone, Live Support, Training and Tickets to its customers, while Spiceworks provides Email, Phone, Live Support, Training and Tickets.

phone

email

live support

tickets

training

phone

email

live support

tickets

training

phone

email

live support

tickets

Languages Supported

Freshdesk and Spiceworks are supported in the following languages.

Arabic

Chinese

Czech

Danish

Dutch

English

Finnish

French

German

Italian

Japanese

Korean

Norwegian

Polish

Portuguese

Russian

Spanish

Swedish

Turkish

English

English

Typical Customer

The target customer base of Freshdesk vs Spiceworks is mentioned below. Check which software fits your business requirements perfectly.

Startups

Enterprises

SMBs

Freelancer

Startups

SMBs

Startups

SMBs

Agencies

Enterprises

Integrations

Find out which tools Freshdesk and Spiceworks integrate with and make the right choice. Get the Help Desk software that connects with your preferred apps for best results!

(Not Provided by Vendor)

(Not Provided by Vendor)

Video

To gain a better understanding of how these Freshdesk and Spiceworks work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Freshdesk and Spiceworks and learn how they operate. Explore the company name, its location, and more!

Company Name :

Freshworks

Headquarter :

Chennai

Website :

Visit Website

Company Name :

Spiceworks Inc.

Company Name :

ControlHippo

Headquarter :

Ahmedabad

Website :

Visit Website

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