In search of the ideal Help Desk Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Freshdesk versus SysAid. To get better insight, here’s how users have rated these products. Freshdesk is rated 4.5 while SysAid is rated 4.8.
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List of All Help Desk Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Freshdesk vs SysAid with the following detailed pricing plan info. Freshdesk comes in 4 packages: Free, Growth, Pro, Enterprise. On the other hand, SysAid has not provided information about its pricing.
- Free Plan
- Free Trial
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
Features
Compare between Freshdesk and SysAid based on their key features and functionalities to pick the right one for your business.
- Canned Responses
- Knowledge Base
- Automations
- Social Media Integration
- Customer Database
- Custom Ticket Fields
- Multi Channel Support
- Agent Collision Detection
- Customizable Reports
- Ticketing Management
- Mobile App
- Service Level Agreements (slas)
- Time Tracking
- Dashboard
- Custom Roles
- Canned Responses
- Knowledge Base
- Automations
- Social Media Integration
- Customer Database
- Custom Ticket Fields
- Multi Channel Support
- Agent Collision Detection
- Customizable Reports
- Ticketing Management
- Mobile App
- Service Level Agreements (slas)
- Time Tracking
- Dashboard
- Custom Roles
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Freshdesk and SysAid for better insights.
Awards
Freshdesk and SysAid have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
User Reviews
Based on all the user reviews and ratings received by Freshdesk and SysAid in Help Desk Software category, we've provided an average user rating for each software below. Freshdesk has 26 reviews while SysAid has 6 reviews
Pros
Simple to register and use. Seamless interaction with customers for the support portal.
Posted by - Ashish Ranjan
Pros
Easy-to-use features.
Posted by - Rohit Ranjan
Cons
Its user-friendly interface.
Posted by - Alex Lesko
Cons
Pricing is a little high. They should provide more features in the sprout plan.
Posted by - Anand
Pros
Automation System, Time Taken for Processing Command, Easy-to-Understand Features.
Posted by - Rajat Kala
Pros
Able to assign multiple tickets at a time. Can easily create, update, close, and resolve tickets. Provides a breadth of services and can customize some options as per requirement.
Posted by - Prachi
Cons
Windows and Blackberry users will be highly disappointed as it doesn’t come with support for those operating systems.
Posted by - Pratap
Cons
Sysaid logs you out every 10mins if not in use. Sometimes tickets are not generated for alerts received on monitoring tools.
Posted by - Prachi
Specifications
Check out the specifications of Freshdesk and SysAid. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Freshdesk and SysAid. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
Video
To gain a better understanding of how these Freshdesk and SysAid work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Freshdesk and SysAid and learn how they operate. Explore the company name, its location, and more!
SysAid Technologies Ltd.
Tel Aviv
Alternatives
FAQs
For what other purposes can Freshdesk and SysAid be used?
Apart from being a Help Desk software, Freshdesk can be used as a crm software, quality management software, ticketing management software and customer feedback software, while SysAid can be utilized as a crm software, ticketing management software and help desk software.
Do Freshdesk and SysAid offer a free trial?
Yes, Freshdesk and SysAid provide a free trial to its users.
Which integrations are supported by Freshdesk and SysAid?
Freshdesk integrates seamlessly with Alacrity Time and Attendance, while SysAid offers compatibility with 3D Castor, Asterisk, Azure Automation & BOMGAR Help Desk.
What are the key features of Freshdesk and SysAid?
Key features of Freshdesk include ticketing management, automations, collaboration, self service portal, knowledge base, multi channel support, while SysAid offers features, such as ticket management, self service portal, knowledge base, automated workflows.
Freshdesk and SysAid cater to which types of businesses?
Freshdesk is suitable for Startups, Enterprises, SMBs & Freelancer, whereas SysAid is suitable for Startups, SMBs, Mid-Market & Enterprises.
Freshdesk
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