Are you struggling to find the perfect Help Desk Software that aligns with your complex demands? Our curated list of top-tier solutions offers personalization to meet your unique needs. Additionally, we've created a comprehensive comparison of Freshdesk vs. SysAid all in one place to simplify your decision-making process. Freshdesk is rated 4.5 while SysAid is rated 4.8.
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Plans and Pricing
Compare pricing of Freshdesk vs SysAid with the following detailed pricing plan info. Freshdesk comes in 4 packages: Free, Growth, Pro, Enterprise. On the other hand, SysAid has not provided information about its pricing.
Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of Freshdesk and SysAid for better insights.
Awards
Freshdesk and SysAid have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
Payment Type
Below is the comparison of the starting price and payment method of Freshdesk and SysAid. You can purchase Freshdesk with Per Month payment plans. Whereas, Information related to the payment plans of SysAid is unavailable.
Monthly
Yearly
Free Trial
Yearly
Free Trial
Monthly
Yearly
Features
Compare between Freshdesk and SysAid based on their key features and functionalities to pick the right one for your business.
Email Integration
Customer DataBase
Online Activation
Social Media Integration
Self Service Portal
Live chat system
Billing & Invoicing
Surveys & Feedback
Knowledge Base
Alerts/Escalation
Asset Management
Email Integration
Help Desk
Inventory Management
Task Management
Onboarding
Self Service Portal
Real Time Monitoring
Workflow Management
Collaboration
Email Integration
Task Management
Contact Management
Work order management
Customer DataBase
Social Media Integration
Assignment Management
Workflow Management
Email Management
Dashboard
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Overall Ratings
Compare how Freshdesk stacks up against SysAid in terms of ratings and user experience. Select the Help Desk software that perfectly aligns with your business requirements.
User Reviews
Based on all the user reviews and ratings received by Freshdesk and SysAid in Help Desk Software category, we've provided an average user rating for each software below. Freshdesk has 24 reviews while SysAid has 5 reviews
Review for freshdesk
Pros
Features provided by freshdesk are satisfied and realiable. Can avail better ideas about resolving issues.
Cons
I have not know yet any product useless on this platform. You should try made your team more cooperative.
Good and essential tool for ticketing purpose
Pros
Able to assign multiple tickets at a time. Can easily create, update, close, resolve tickets. provides breadth of services and can customize some options as per requirement
Cons
It logs you out every 10 mins if not in use.
They are fantastic at onboarding. They kept offering follow ups even when everybody was up and using it.
Pros
Hiver channels Google Group emails to tabs in your inbox. They are organized separately from your regular inbox and from each other. As emails come into groups you are a member of they can be assigned to users in that group. Emails can be passed back and forth, commented on, tagged etc. They can even be moved to another group
Cons
It was hard for me to find a con for this tool as it offers all the essential features that I need to sort my emails and supervise the email flow for our team. However, I found probably a glitch when emails that are on "pending" status are not automatically opened whenever they get a reply.
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Help Desk Software. Freshdesk is available on Windows, Linux, MacOs desktop platforms and Android, IOS mobile platforms. SysAid is available on Windows, MacOs desktop platforms.
Windows
MacOs
IOS
Android
Windows
MacOs
Windows
MacOs
IOS
Android
Customer Support
The quality and timeliness of support are important parameters when comparing Freshdesk with SysAid. Freshdesk offers Email, Phone, Live Support, Training and Tickets to its customers, while SysAid provides Email, Phone, Live Support, Training and Tickets.
phone
live support
tickets
training
phone
live support
tickets
training
phone
live support
training
Languages Supported
Freshdesk and SysAid are supported in the following languages.
Arabic
Chinese
Czech
Danish
Dutch
English
Finnish
French
German
Italian
Japanese
Korean
Norwegian
Polish
Portuguese
Russian
Spanish
Swedish
Turkish
Chinese
English
French
German
Hebrew
Italian
Japanese
Portuguese
Russian
Spanish
English
Typical Customer
The target customer base of Freshdesk vs SysAid is mentioned below. Check which software fits your business requirements perfectly.
Startups
Enterprises
SMEs
Freelancer
Startups
SMEs
Agencies
Enterprises
Startups
SMEs
Enterprises
Integrations
Find out which tools Freshdesk and SysAid integrate with and make the right choice. Get the Help Desk software that connects with your preferred apps for best results!
(Not Provided by Vendor)
Slack
Sage 50
SAP
SalesForce
EasyRun
Asterisk
OTRS
Ping Identity
Visual Studio
QuickBooks
SSO Connector
Jira Software - Cloud Service
TeamViewer Embedded Service
SolarWinds
Google Apps
ADFS
Skype for Business
Okta
CAS
Trello
OneLogin
Office365
Nagios
OpenAM
IP Filter
Shibboleth
Bomgar
LogMeIn Rescue
Azure
Chromebook
POwer BI Extract
Gmail
Video
To gain a better understanding of how these Freshdesk and SysAid work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Freshdesk and SysAid and learn how they operate. Explore the company name, its location, and more!
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