Are you struggling to find the perfect Help Desk Software that aligns with your complex demands? Our curated list of top-tier solutions offers personalization to meet your unique needs. Additionally, we've created a comprehensive comparison of Freshdesk vs. Vision Helpdesk all in one place to simplify your decision-making process. Freshdesk is rated 4.5 while Vision Helpdesk is rated 4.2.
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List of All Help Desk Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Freshdesk vs Vision Helpdesk with the following detailed pricing plan info. Freshdesk comes in 4 packages: Free, Growth, Pro, Enterprise. On the other hand, Vision Helpdesk comes in 5 packages: Starter Help Desk, Pro Help Desk, Satellite Help Desk, Pro Service Desk, Ent Service Desk.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between Freshdesk and Vision Helpdesk based on their key features and functionalities to pick the right one for your business.
- Online Activation
- Automated Routing
- Social Media Integration
- Mobile App
- Collaboration
- Customer Database
- Email To Ticket Conversion
- Email Management
- Customizable Reports
- Alerts/escalation
- Scenario Automation
- Dashboard
- Knowledge Base
- Surveys & Feedback
- Multi Channel Support
- Online Activation
- Automated Routing
- Social Media Integration
- Mobile App
- Collaboration
- Customer Database
- Email To Ticket Conversion
- Email Management
- Customizable Reports
- Alerts/escalation
- Scenario Automation
- Dashboard
- Knowledge Base
- Surveys & Feedback
- Multi Channel Support
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Freshdesk and Vision Helpdesk for better insights.
Awards
Freshdesk and Vision Helpdesk have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
User Reviews
Based on all the user reviews and ratings received by Freshdesk and Vision Helpdesk in Help Desk Software category, we've provided an average user rating for each software below. Freshdesk has 26 reviews while Vision Helpdesk has 6 reviews
Pros
Easy-to-use features.
Posted by - Rohit Ranjan
Pros
Certainly! Please provide the text youd like me to review.
Posted by - Nitesh
Cons
Pricing is a little high. They should provide more features in the sprout plan.
Posted by - Anand
Cons
The reporting feature can be improved, and the search option can also be optimized.
Posted by - Sanchayeeta
Pros
Affordable customer support software with rich features, it helps automate repetitive tasks to make them less time-consuming and allows team collaboration. Its quick functioning helped our team a lot by providing enhanced customer support.
Posted by - Todd
Pros
I have used this software for my SME on a web app platform; it responds really fast and makes customer support tasks easy and intuitive. It has a collaborative inbox for teams for improved interaction. In it, it is easy to deploy third-party modules.
Posted by - Gregory V.
Cons
Not adequate for individual work and is not supportive on Windows platform.
Posted by - Brian C.
Cons
It doesn’t support Mac, and I am facing great difficulty as I have a Windows phone.
Posted by - Dennis
Specifications
Check out the specifications of Freshdesk and Vision Helpdesk. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Video
To gain a better understanding of how these Freshdesk and Vision Helpdesk work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Freshdesk and Vision Helpdesk and learn how they operate. Explore the company name, its location, and more!
Vision Helpdesk
Nashik
Alternatives
FAQs
Freshdesk and Vision Helpdesk cater to which types of businesses?
Freshdesk is suitable for Startups, Enterprises, SMBs & Freelancer, whereas Vision Helpdesk is suitable for Startups, SMBs & Enterprises.
For what other purposes can Freshdesk and Vision Helpdesk be used?
Apart from being a Help Desk software, Freshdesk can be used as a crm software, quality management software, ticketing management software and customer feedback software, while Vision Helpdesk can be utilized as a ticketing management software, service desk management software and complaint management system.
Which mobile platforms do Freshdesk and Vision Helpdesk support?
Freshdesk supports Android and IOS, while Vision Helpdesk supports Android and IOS.
What are the key features of Freshdesk and Vision Helpdesk?
Key features of Freshdesk include ticketing management, automations, collaboration, self service portal, knowledge base, multi channel support, while Vision Helpdesk offers features, such as ticket management, multi channel support, automation rules, sla management.
Do Freshdesk and Vision Helpdesk offer a free trial?
Yes, Freshdesk and Vision Helpdesk provide a free trial to its users.
Freshdesk
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