Are you struggling to find the perfect Help Desk Software that aligns with your complex demands? Our curated list of top-tier solutions offers personalization to meet your unique needs. Additionally, we've created a comprehensive comparison of Freshdesk vs. Vision Helpdesk all in one place to simplify your decision-making process. Freshdesk is rated 4.5 while Vision Helpdesk is rated 4.2.

SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements.

Plans and Pricing

Compare pricing of Freshdesk vs Vision Helpdesk with the following detailed pricing plan info. Freshdesk comes in 4 packages: Free, Growth, Pro, Enterprise. On the other hand, Vision Helpdesk comes in 5 packages: Starter Help Desk, Pro Help Desk, Satellite Help Desk, Pro Service Desk, Ent Service Desk.

Free
$ 0

Per Month

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Growth
$ 14

Per Month

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Pro
$ 50

Per Month

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Enterprise
$ 79

Per Month

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Starter Help Desk
$ 12

Per Agent/Month/Billed Annually

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Pro Help Desk
$ 20

Per Agent/Month/Billed Annually

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Satellite Help Desk
$ 24

Per Agent / Month / Billed Annual

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Pro Service Desk
$ 32

Per Agent / Month / Billed Annual

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Ent Service Desk
$ 48

Per Agent / Month / Billed Annual

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Lite
$ 13

User/Month

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Pro
$ 34

User/Month

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Elite
$ 48

User/Month

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Freshdesk and Vision Helpdesk for better insights.

Awards

Freshdesk and Vision Helpdesk have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.

Freshdesk Award
Freshdesk Award
Freshdesk Award
Payment Type

Below is the comparison of the starting price and payment method of Freshdesk and Vision Helpdesk. You can purchase Freshdesk with Per Month payment plans. Whereas, Vision Helpdesk provides Per Agent/Month/Billed Annually payment plans. Freshdesk provides a free trial whereas, Vision Helpdesk does not provide a free trial.

Free Trial

Monthly

Yearly

Free Trial

Monthly

Yearly

Onetime(Perpetual license)

Free Trial

Monthly

Yearly

Features

Compare between Freshdesk and Vision Helpdesk based on their key features and functionalities to pick the right one for your business.

Email Integration

Customer DataBase

Online Activation

Social Media Integration

Self Service Portal

Live chat system

Collaboration

Email Management

Billing & Invoicing

Surveys & Feedback

Dashboard

Knowledge Base

Alerts/Escalation

Automated Routing

Community Forums

Inbox Queue Management

Incident Management

Ticket Management

Help Desk Management

Issue Tracking

Online Forums

Problem Management

Service Level Management

Service Level Agreement (SLA) Management

Event Logs

Customer Segmentation

Push Notifications

Scenario Planning

SLA Management

Read More

Asset Management

Case Management

Customer Management

Email Integration

Knowledge Management

Task Management

Vendor Management

Contact Management

Customer DataBase

Self Service Portal

Assignment Management

Offline Form

Live chat system

Workflow Management

Email Management

Supplier Management

Issue Management

Surveys & Feedback

Software Inventory

Escalation Management

Alerts/Escalation

Automated Routing

Community Forums

Contract Management

Inbox Queue Management

Incident Management

Known Issue Management

Multiple Brands Products

Service Desk (ITIL ITSM)

Ticket Management

Help Desk Management

Issue Tracking

Macros

Online Forums

Problem Management

Service Level Management

Service Level Agreement (SLA) Management

Software Metrics

To-Do List

Forms Management

Asset Lifecycle Management

Configuration Management

Change Management

Website Visitor Tracking

Incident Reporting

Response Management

Release Management

Service Catalog Management

Customer Engagement

Asset Tracking

Mobile Access

Chat / Messaging

Customer Support Tracking

Team Chat

Online Ticketing

Mobile Ticketing

Approval Workflow

Live Chat

Email Distribution

Saas helpdesk software

Geo Targeting

Proactive Chat

Change Calendar

Change Planning

Real Time Chat

Knowledge Base Management

IT Asset Management

Root-Cause Diagnosis

For Mobile

Contract Lifecycle Management

GDPR Compliance

Multi-Language

Queue Management

Alerts / Escalation

Recurring Issues

Ticket/Issue Tracking

Form Builder

Customer Complaint Tracking

Email / Online

Activity Log

CMDB

SLA Management

Software License Management

SLA Monitoring

Read More

Email Integration

Task Management

Contact Management

Work order management

Customer DataBase

Social Media Integration

Assignment Management

Workflow Management

Email Management

Dashboard

Activity Tracking

Automated Routing

Ticket Management

Third Party Integration

Email Monitoring

Contact Database

Customer Segmentation

Communication Management

Multi-Channel Communication

Mobile Access

Customer Support Tracking

Notes Management

Customer Lifecycle Management

Trend Analysis

Reporting/Analytics

Pre-built Templates

Customer Profiles

Batch Communications

Customer Journey Mapping

Ticket/Issue Tracking

SLA Management

SLA Monitoring

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Still Confused to find the best software?
Overall Ratings

Compare how Freshdesk stacks up against Vision Helpdesk in terms of ratings and user experience. Select the Help Desk software that perfectly aligns with your business requirements.

Feature Feature 4.5

Feature

Out of 5

Ease of use Ease of use 4.7

Ease of use

Out of 5

Value for money Value for money 4.4

Value for money

Out of 5

Customer support Customer support 4.4

Customer support

Out of 5

Feature Feature 4.5

Feature

Out of 5

Ease of use Ease of use 4.3

Ease of use

Out of 5

Value for money Value for money 4.7

Value for money

Out of 5

Customer support Customer support 4.7

Customer support

Out of 5

Feature Feature 4.8

Feature

Out of 5

Ease of use Ease of use 4.8

Ease of use

Out of 5

Value for money Value for money 4.3

Value for money

Out of 5

Customer support Customer support 4.5

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by Freshdesk and Vision Helpdesk in Help Desk Software category, we've provided an average user rating for each software below. Freshdesk has 25 reviews while Vision Helpdesk has 6 reviews

Jemin

Liked Trail and API Support for developers

Pros

I liked the Developer support and API documentation for customization and implementation in a private service.

Cons

Some more detailed services are confusing to the user. Some features have the same meaning but are represented differently.

Read all 25 reviews
Brian C.

Automated Routing, Issue Tracking, and Software Metrics

Pros

It helped my agents in fixing issues, prioritize tickets, resolving helpdesk tickets and manage SLAs. It functions adequately for Startups, SMEs with less communicative needs and large enterprises with high needs. Impressive software.

Cons

Not adequate for individual work person and is not supportive on windows platform.

Read all 6 reviews
Waleed Farooq

They are fantastic at onboarding. They kept offering follow ups even when everybody was up and using it.

Pros

Hiver channels Google Group emails to tabs in your inbox. They are organized separately from your regular inbox and from each other. As emails come into groups you are a member of they can be assigned to users in that group. Emails can be passed back and forth, commented on, tagged etc. They can even be moved to another group

Cons

It was hard for me to find a con for this tool as it offers all the essential features that I need to sort my emails and supervise the email flow for our team. However, I found probably a glitch when emails that are on "pending" status are not automatically opened whenever they get a reply.

Read all 4 reviews
Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Help Desk Software. Freshdesk is available on Windows, Linux, MacOs desktop platforms and Android, IOS mobile platforms. Vision Helpdesk is available on Web App, Windows, MacOs desktop platforms and IOS, Android mobile platforms.

Windows

MacOs

IOS

Android

Web App

Windows

MacOs

IOS

Android

Windows

MacOs

IOS

Android

Customer Support

The quality and timeliness of support are important parameters when comparing Freshdesk with Vision Helpdesk. Freshdesk offers Email, Phone, Live Support, Training and Tickets to its customers, while Vision Helpdesk provides Email, Phone, Live Support, Training and Tickets.

phone

email

live support

tickets

training

phone

email

live support

tickets

training

phone

email

live support

tickets

training

Languages Supported

Freshdesk and Vision Helpdesk are supported in the following languages.

Arabic

Chinese

Czech

Danish

Dutch

English

Finnish

French

German

Italian

Japanese

Korean

Norwegian

Polish

Portuguese

Russian

Spanish

Swedish

Turkish

Chinese

Danish

Dutch

English

French

German

Hindi

Italian

Japanese

Polish

Portuguese

Russian

Spanish

Swedish

Turkish

English

Typical Customer

The target customer base of Freshdesk vs Vision Helpdesk is mentioned below. Check which software fits your business requirements perfectly.

Startups

Enterprises

SMBs

Freelancer

Startups

SMBs

Enterprises

Startups

SMBs

Enterprises

Integrations

Find out which tools Freshdesk and Vision Helpdesk integrate with and make the right choice. Get the Help Desk software that connects with your preferred apps for best results!

Whatsapp

Slack

Shopify

Salesforce

Microsoft Teams

Mailchimp

(Not Provided by Vendor)

Gmail

Aircall

Asana

Jira

Okta

QuickBooks

Salesforce

Slack

Whatsapp

Zapier

Video

To gain a better understanding of how these Freshdesk and Vision Helpdesk work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Freshdesk and Vision Helpdesk and learn how they operate. Explore the company name, its location, and more!

Company Name :

Freshworks

Headquarter :

Chennai

Website :

Visit Website

Company Name :

Vision Helpdesk

Headquarter :

Nashik

Company Name :

Hiver

Headquarter :

San Jose

Website :

Visit Website

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