As one of the most essential tools in the current market, Help Desk Software solutions are in high demand. To assist you in selecting the optimal software, we've conducted a side-by-side comparison of Freshdesk and Vivantio ITSM. For a better product experience, Freshdesk offers customer support on Email, Phone, Live Support, Training and Tickets and Vivantio ITSM offers customer support on Email, Phone, Live Support, Training and Tickets.
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Plans and Pricing
Compare pricing of Freshdesk vs Vivantio ITSM with the following detailed pricing plan info. Freshdesk comes in 4 packages: Free, Growth, Pro, Enterprise. On the other hand, Vivantio ITSM comes in 2 packages: Pro, ITSM.
Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of Freshdesk and Vivantio ITSM for better insights.
Awards
Freshdesk and Vivantio ITSM have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
Payment Type
Below is the comparison of the starting price and payment method of Freshdesk and Vivantio ITSM. You can purchase Freshdesk with Per Month payment plans. Whereas, Vivantio ITSM provides User/Month payment plans.
Monthly
Yearly
Free Trial
Monthly
Free Trial
Yearly
Features
Compare between Freshdesk and Vivantio ITSM based on their key features and functionalities to pick the right one for your business.
Email Integration
Customer DataBase
Online Activation
Social Media Integration
Self Service Portal
Live chat system
Billing & Invoicing
Surveys & Feedback
Knowledge Base
Alerts/Escalation
Self Service Portal
Live chat system
Knowledge Base
Alerts/Escalation
Automated Routing
Community Forums
Contract Management
Incident Management
Known Issue Management
Multiple Brands Products
Asset Management
Email Integration
Help Desk
Inventory Management
Task Management
Onboarding
Self Service Portal
Real Time Monitoring
Workflow Management
Collaboration
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Overall Ratings
Compare how Freshdesk stacks up against Vivantio ITSM in terms of ratings and user experience. Select the Help Desk software that perfectly aligns with your business requirements.
User Reviews
Based on all the user reviews and ratings received by Freshdesk and Vivantio ITSM in Help Desk Software category, we've provided an average user rating for each software below. Freshdesk has 25 reviews while Vivantio ITSM has not received any reviews. Be the first one to write Vivantio ITSM review
Liked Trail and API Support for developers
Pros
I liked the Developer support and API documentation for customization and implementation in a private service.
Cons
Some more detailed services are confusing to the user. Some features have the same meaning but are represented differently.
No reviews yet. Be the first to review
Write a reviewGood and essential tool for ticketing purpose
Pros
Able to assign multiple tickets at a time. Can easily create, update, close, resolve tickets. provides breadth of services and can customize some options as per requirement
Cons
It logs you out every 10 mins if not in use.
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Help Desk Software. Freshdesk is available on Windows, Linux, MacOs desktop platforms and Android, IOS mobile platforms. Vivantio ITSM is available on Windows, Linux, MacOs desktop platforms and Android, IOS mobile platforms.
Windows
MacOs
IOS
Android
Windows
MacOs
IOS
Android
Windows
MacOs
Customer Support
The quality and timeliness of support are important parameters when comparing Freshdesk with Vivantio ITSM. Freshdesk offers Email, Phone, Live Support, Training and Tickets to its customers, while Vivantio ITSM provides Email, Phone, Live Support, Training and Tickets.
phone
live support
tickets
training
phone
live support
training
tickets
phone
live support
tickets
training
Languages Supported
Freshdesk and Vivantio ITSM are supported in the following languages.
Arabic
Chinese
Czech
Danish
Dutch
English
Finnish
French
German
Italian
Japanese
Korean
Norwegian
Polish
Portuguese
Russian
Spanish
Swedish
Turkish
English
Chinese
English
French
German
Hebrew
Italian
Japanese
Portuguese
Russian
Spanish
Typical Customer
The target customer base of Freshdesk vs Vivantio ITSM is mentioned below. Check which software fits your business requirements perfectly.
Startups
Enterprises
SMEs
Freelancer
Startups
Enterprises
SMEs
Freelancer
Startups
SMEs
Agencies
Enterprises
Integrations
Find out which tools Freshdesk and Vivantio ITSM integrate with and make the right choice. Get the Help Desk software that connects with your preferred apps for best results!
(Not Provided by Vendor)
(Not Provided by Vendor)
Slack
Sage 50
SAP
SalesForce
EasyRun
Asterisk
OTRS
Ping Identity
Visual Studio
QuickBooks
SSO Connector
Jira Software - Cloud Service
TeamViewer Embedded Service
SolarWinds
Google Apps
ADFS
Skype for Business
Okta
CAS
Trello
OneLogin
Office365
Nagios
OpenAM
IP Filter
Shibboleth
Bomgar
LogMeIn Rescue
Azure
Chromebook
POwer BI Extract
Video
To gain a better understanding of how these Freshdesk and Vivantio ITSM work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Freshdesk and Vivantio ITSM and learn how they operate. Explore the company name, its location, and more!
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