Choosing the right Help Desk Software solution requires thoroughly evaluating and comparing important factors. To provide an in-depth comparative analysis, we've developed a comparison that explores functionalities offered by Freshdesk and Vivantio ITSM. The critical question remains: Freshdesk versus Vivantio ITSM - which is better? Freshdesk offers robust features such as agent collision detection, knowledge base and live chat system while Vivantio ITSM has features like self service portal, time tracking and self service portal.

You May Also Like

Featured products that are similar to the ones you selected below.

List of All Help Desk Software

SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.

Plans and Pricing

Compare pricing of Freshdesk vs Vivantio ITSM with the following detailed pricing plan info. Freshdesk comes in 4 packages: Free, Growth, Pro, Enterprise. On the other hand, Vivantio ITSM comes in 2 packages: Pro, ITSM.

Starting Price
The starting price may change depending on factors like subscription period, extra features, additional fees, and others. For accurate pricing, it's best to contact the vendor directly.
$ 0
Per Month
  • Free Plan
  • Free Trial
Get Best Price
Starting Price
The starting price may change depending on factors like subscription period, extra features, additional fees, and others. For accurate pricing, it's best to contact the vendor directly.
$ 60
User/Month
  • Free Plan
  • Free Trial
Get Best Price

Features

Compare between Freshdesk and Vivantio ITSM based on their key features and functionalities to pick the right one for your business.

  • Agent Collision Detection
  • Knowledge Base
  • Live Chat System
  • Custom Ticket Fields
  • Scenario Automation
  • Surveys & Feedback
  • Automated Routing
  • Dashboard
  • Self Service Portal
  • Alerts/escalation
  • Custom Roles
  • Time Tracking
  • Customizable Dashboard
  • Custom Email Server
  • Email To Ticket Conversion
View All Freshdesk Features
  • Agent Collision Detection
  • Knowledge Base
  • Live Chat System
  • Custom Ticket Fields
  • Scenario Automation
  • Surveys & Feedback
  • Automated Routing
  • Dashboard
  • Self Service Portal
  • Alerts/escalation
  • Custom Roles
  • Time Tracking
  • Customizable Dashboard
  • Custom Email Server
  • Email To Ticket Conversion
View All Vivantio ITSM Features

Screenshots

Take a look at the below screenshots and seamlessly compare the user interface of Freshdesk and Vivantio ITSM for better insights.

Ratings

Compare how Freshdesk stacks up against Vivantio ITSM in terms of ratings and user experience. Select the Help Desk software that perfectly aligns with your business requirements.

Overall Rating (out of 5)
Overall Rating 4.5
Feature
Feature 4.5
Ease of Use
Ease of Use 4.7
Value for Money
Value for Money 4.3
Customer Support
Customer Support 4.4
Likelihood to Recommend
After users review a product on our website, we simply ask if they'd suggest it to friends or colleagues. The "Likelihood to Recommend" rating combines all these opinions for an overall score.
84%
View All Freshdesk Reviews

No reviews yet. Be the first to review

Awards

Freshdesk and Vivantio ITSM have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.

Freshdesk Award
Freshdesk Award

User Reviews

Based on all the user reviews and ratings received by Freshdesk and Vivantio ITSM in Help Desk Software category, we've provided an average user rating for each software below. Freshdesk has 26 reviews while Vivantio ITSM has not received any reviews. Be the first one to write Vivantio ITSM review

Pros

Easy to transfer data and work on it. Also, easy to find conversation history based on ticket ID.

Posted by - Ankit singh

Pros

Its dashboard and collaborative feature help in fast resolution of tickets. Its reporting structure and well-maintained templates are very useful.

Posted by - Ruchika Singh

Cons

cannot integrate directly with Viber

Posted by - Lin Lae

Cons

Integration of Artificial Intelligence.

Posted by - Deepak Mehta

View All Freshdesk Reviews

No reviews yet. Be the first to review

Write a Review

Specifications

Check out the specifications of Freshdesk and Vivantio ITSM. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.

Business
  • Freelancers
  • Startups
  • SMBs
  • Mid-Market
  • Enterprises
Accessibility
  • API
  • Free Trial
  • Mobile Support
  • Lifetime Free Plan
  • Customization
Available Support
  • Email
  • Phone
  • Live Support
  • Training
  • Tickets
Payment Type
  • Yearly
  • Monthly
  • Onetime (Perpetual License)
  • Transaction
Desktop & Mobile Platforms
  • Web App
  • Windows
  • macOS
  • iOS
  • Android
Business
  • Freelancers
  • Startups
  • SMBs
  • Mid-Market
  • Enterprises
Accessibility
  • API
  • Free Trial
  • Mobile Support
  • Lifetime Free Plan
  • Customization
Available Support
  • Email
  • Phone
  • Live Support
  • Training
  • Tickets
Payment Type
  • Yearly
  • Monthly
  • Onetime (Perpetual License)
  • Transaction
Desktop & Mobile Platforms
  • Web App
  • Windows
  • macOS
  • iOS
  • Android

Video

To gain a better understanding of how these Freshdesk and Vivantio ITSM work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Freshdesk and Vivantio ITSM and learn how they operate. Explore the company name, its location, and more!

Company Name

Freshworks

Headquarter

Chennai

Website
Visit Website
Company Name

Vivantio

Headquarter

Boston

FAQs

What are the key features of Freshdesk and Vivantio ITSM?

Key features of Freshdesk include ticketing management, automations, collaboration, self service portal, knowledge base, multi channel support, while Vivantio ITSM offers features, such as incident management, service request management, problem management, change management.

For what other purposes can Freshdesk and Vivantio ITSM be used?

Apart from being a Help Desk software, Freshdesk can be used as a crm software, quality management software, ticketing management software and customer feedback software, while Vivantio ITSM can be utilized as a service desk management software, mapping software and it service management software.

Which mobile platforms do Freshdesk and Vivantio ITSM support?

Freshdesk and Vivantio ITSM both support Android and IOS.

Freshdesk and Vivantio ITSM cater to which types of businesses?

Freshdesk and Vivantio ITSM both cater to Startups, Enterprises, SMBs & Freelancer.

What level of customer support can I expect from Freshdesk and Vivantio ITSM?

Freshdesk provides customer support over various channels including phone, email, live support and tickets, and Vivantio ITSM provides customer support over phone, email, live support and more.

Freshdesk

Visit Website
Still Confused to find the best software?