Choosing the right Help Desk Software solution requires thoroughly evaluating and comparing important factors. To provide an in-depth comparative analysis, we've developed a comparison that explores functionalities offered by Freshdesk and Vivantio ITSM. The critical question remains: Freshdesk versus Vivantio ITSM - which is better? Freshdesk offers robust features such as agent collision detection, knowledge base and live chat system while Vivantio ITSM has features like self service portal, time tracking and self service portal.
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List of All Help Desk Software
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Plans and Pricing
Compare pricing of Freshdesk vs Vivantio ITSM with the following detailed pricing plan info. Freshdesk comes in 4 packages: Free, Growth, Pro, Enterprise. On the other hand, Vivantio ITSM comes in 2 packages: Pro, ITSM.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between Freshdesk and Vivantio ITSM based on their key features and functionalities to pick the right one for your business.
- Agent Collision Detection
- Knowledge Base
- Live Chat System
- Custom Ticket Fields
- Scenario Automation
- Surveys & Feedback
- Automated Routing
- Dashboard
- Self Service Portal
- Alerts/escalation
- Custom Roles
- Time Tracking
- Customizable Dashboard
- Custom Email Server
- Email To Ticket Conversion
- Agent Collision Detection
- Knowledge Base
- Live Chat System
- Custom Ticket Fields
- Scenario Automation
- Surveys & Feedback
- Automated Routing
- Dashboard
- Self Service Portal
- Alerts/escalation
- Custom Roles
- Time Tracking
- Customizable Dashboard
- Custom Email Server
- Email To Ticket Conversion
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Freshdesk and Vivantio ITSM for better insights.
Awards
Freshdesk and Vivantio ITSM have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
User Reviews
Based on all the user reviews and ratings received by Freshdesk and Vivantio ITSM in Help Desk Software category, we've provided an average user rating for each software below. Freshdesk has 26 reviews while Vivantio ITSM has not received any reviews. Be the first one to write Vivantio ITSM review
Pros
Easy to transfer data and work on it. Also, easy to find conversation history based on ticket ID.
Posted by - Ankit singh
Pros
Its dashboard and collaborative feature help in fast resolution of tickets. Its reporting structure and well-maintained templates are very useful.
Posted by - Ruchika Singh
Cons
cannot integrate directly with Viber
Posted by - Lin Lae
Cons
Integration of Artificial Intelligence.
Posted by - Deepak Mehta
No reviews yet. Be the first to review
Write a ReviewSpecifications
Check out the specifications of Freshdesk and Vivantio ITSM. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Video
To gain a better understanding of how these Freshdesk and Vivantio ITSM work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Freshdesk and Vivantio ITSM and learn how they operate. Explore the company name, its location, and more!
Vivantio
Boston
Alternatives
FAQs
What are the key features of Freshdesk and Vivantio ITSM?
Key features of Freshdesk include ticketing management, automations, collaboration, self service portal, knowledge base, multi channel support, while Vivantio ITSM offers features, such as incident management, service request management, problem management, change management.
For what other purposes can Freshdesk and Vivantio ITSM be used?
Apart from being a Help Desk software, Freshdesk can be used as a crm software, quality management software, ticketing management software and customer feedback software, while Vivantio ITSM can be utilized as a service desk management software, mapping software and it service management software.
Which mobile platforms do Freshdesk and Vivantio ITSM support?
Freshdesk and Vivantio ITSM both support Android and IOS.
Freshdesk and Vivantio ITSM cater to which types of businesses?
Freshdesk and Vivantio ITSM both cater to Startups, Enterprises, SMBs & Freelancer.
What level of customer support can I expect from Freshdesk and Vivantio ITSM?
Freshdesk provides customer support over various channels including phone, email, live support and tickets, and Vivantio ITSM provides customer support over phone, email, live support and more.
Freshdesk
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