In search of the ideal Help Desk Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Freshdesk versus Zendesk. To get better insight, here’s how users have rated these products. Freshdesk is rated 4.5 while Zendesk is rated 4.5.
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Compare pricing of Freshdesk vs Zendesk with the following detailed pricing plan info. Freshdesk comes in 4 packages: Free, Growth, Pro, Enterprise. On the other hand, Zendesk comes in 7 packages: Support Team, Support Professional, Support Enterprise, Suite Team, Suite Growth, Suite Professional, Suite Enterprise.
Take a look at the below screenshots and seamlessly compare the user interface of Freshdesk and Zendesk for better insights.
Freshdesk and Zendesk have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
Below is the comparison of the starting price and payment method of Freshdesk and Zendesk. You can purchase Freshdesk with Per Month payment plans. Whereas, Zendesk provides Agent/Month payment plans. Freshdesk provides a free trial whereas, Zendesk does not provide a free trial.
Free Trial
Monthly
Yearly
Free Trial
Monthly
Yearly
Free Trial
Monthly
Yearly
Compare between Freshdesk and Zendesk based on their key features and functionalities to pick the right one for your business.
Email Integration
Customer DataBase
Online Activation
Social Media Integration
Self Service Portal
Live chat system
Collaboration
Email Management
Billing & Invoicing
Surveys & Feedback
Audit Trail
Case Management
Task Management
Appointment Management
API Integration
Customer DataBase
Performance Metrics
Social Media Integration
Self Service Portal
Assignment Management
Remote Desktop Control
Remote Access
Screen Sharing
Dashboard
File sharing
Real Time Chat
Session Recording
Session Transfer
Compare how Freshdesk stacks up against Zendesk in terms of ratings and user experience. Select the Help Desk software that perfectly aligns with your business requirements.
Based on all the user reviews and ratings received by Freshdesk and Zendesk in Help Desk Software category, we've provided an average user rating for each software below. Freshdesk has 25 reviews while Zendesk has 40 reviews
Liked Trail and API Support for developers
Pros
I liked the Developer support and API documentation for customization and implementation in a private service.
Cons
Some more detailed services are confusing to the user. Some features have the same meaning but are represented differently.
web side is coustomer friendly
Pros
zendesk is very client friendly web side every step is very simple and easy to used for normal person
Cons
if you decrease the cost then more or more client come for visit the zendesk web side
Secure and Fantastic Support
Pros
When I have to be away but a client needs a file right away, being able to access my computer from anywhere has been a life saver. It's fast and easy to use and has saved me a lot of headache.
Cons
Individual passwords on each computer for increased security. Easy and fast to setup.
Deployment is a crucial factor to consider while buying Help Desk Software. Freshdesk is available on Windows, Linux, MacOs desktop platforms and Android, IOS mobile platforms. Zendesk is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms.
Windows
MacOs
IOS
Android
Windows
MacOs
IOS
Android
(Not Provided by Vendor)
The quality and timeliness of support are important parameters when comparing Freshdesk with Zendesk. Freshdesk offers Email, Phone, Live Support, Training and Tickets to its customers, while Zendesk provides Email, Phone, Live Support, Training and Tickets.
phone
live support
tickets
training
phone
live support
tickets
training
phone
live support
tickets
Freshdesk and Zendesk are supported in the following languages.
Arabic
Chinese
Czech
Danish
Dutch
English
Finnish
French
German
Italian
Japanese
Korean
Norwegian
Polish
Portuguese
Russian
Spanish
Swedish
Turkish
Chinese
Danish
Dutch
English
French
German
Italian
Japanese
Korean
Polish
Portuguese
Russian
Slovenian
Spanish
Swedish
Thai
Turkish
Dutch
English
French
German
Italian
Japanese
Korean
Portuguese
Spanish
Turkish
The target customer base of Freshdesk vs Zendesk is mentioned below. Check which software fits your business requirements perfectly.
Startups
Enterprises
SMBs
Freelancer
Freelancer
Startups
SMBs
Enterprises
(Not Provided by Vendor)
Find out which tools Freshdesk and Zendesk integrate with and make the right choice. Get the Help Desk software that connects with your preferred apps for best results!
Slack
Shopify
Salesforce
Microsoft Teams
Mailchimp
Trello
Mailchimp Activity
Shopify
Salesforce
Klaus
Proactive Campaigns
Tymeshift
TeamViewer
Unbabel
Narvar
zendesk
freshdesk
freshservice
JIRA
onelogin
okta
Azure AD
Keycloak
G Suite
Jamf
To gain a better understanding of how these Freshdesk and Zendesk work, you can check out the videos below. Browse through the videos and make the right choice.
Get insight into the company details Freshdesk and Zendesk and learn how they operate. Explore the company name, its location, and more!
