Are you struggling to find the perfect Help Desk Software that aligns with your complex demands? Our curated list of top-tier solutions offers personalization to meet your unique needs. Additionally, we've created a comprehensive comparison of Freshdesk vs. Zendesk all in one place to simplify your decision-making process. Freshdesk is rated 4.5 while Zendesk is rated 4.5.
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List of All Help Desk Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Freshdesk vs Zendesk with the following detailed pricing plan info. Freshdesk comes in 4 packages: Free, Growth, Pro, Enterprise. On the other hand, Zendesk comes in 7 packages: Support Team, Support Professional, Support Enterprise, Suite Team, Suite Growth, Suite Professional, Suite Enterprise.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between Freshdesk and Zendesk based on their key features and functionalities to pick the right one for your business.
- Custom Email Server
- Customer Database
- Alerts/escalation
- Scenario Automation
- Service Level Agreements (slas)
- Collaboration
- Online Activation
- Email Integration
- Customizable Reports
- Ticketing Management
- Custom Ticket Fields
- Custom Roles
- Social Media Integration
- Automated Routing
- Dashboard
- Custom Email Server
- Customer Database
- Alerts/escalation
- Scenario Automation
- Service Level Agreements (slas)
- Collaboration
- Online Activation
- Email Integration
- Customizable Reports
- Ticketing Management
- Custom Ticket Fields
- Custom Roles
- Social Media Integration
- Automated Routing
- Dashboard
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Freshdesk and Zendesk for better insights.
Awards
Freshdesk and Zendesk have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
User Reviews
Based on all the user reviews and ratings received by Freshdesk and Zendesk in Help Desk Software category, we've provided an average user rating for each software below. Freshdesk has 26 reviews while Zendesk has 109 reviews
Pros
Its user-friendly interface.
Posted by - Alex Lesko
Pros
Freshdesk has completely changed the way we manage our support queries.
Posted by - Anmol
Cons
cannot integrate directly with Viber
Posted by - Lin Lae
Cons
Some more detailed services are confusing to users. Some features have the same meaning but are represented differently.
Posted by - Jemin
Pros
Zendesk is easily portable and accessible; hence, it can be used by all people.
Posted by - Ken 2023
Pros
The best thing about Zendesk is that, being a cloud platform, its implementation and customization were very fast. It also offers us the possibility of receiving incidents from our clients via a web page or email.
Posted by - Javier Daddino
Cons
The chat process should be improved as it goes offline in a few minutes, and we need to take care of this.
Posted by - Saurabh Bhatnagar
Cons
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Posted by - Emma
Specifications
Check out the specifications of Freshdesk and Zendesk. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Freshdesk and Zendesk. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
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Company Details
Get insight into the company details Freshdesk and Zendesk and learn how they operate. Explore the company name, its location, and more!
Alternatives
FAQs
Freshdesk and Zendesk cater to which types of businesses?
Freshdesk is suitable for Startups, Enterprises, SMBs & Freelancer, whereas Zendesk is suitable for Freelancer, Startups, SMBs & Enterprises.
Do Freshdesk and Zendesk offer a free trial?
Yes, Freshdesk and Zendesk provide a free trial to its users.
What level of customer support can I expect from Freshdesk and Zendesk?
Freshdesk provides customer support over various channels including phone, email, live support and tickets, and Zendesk provides customer support over phone, email, live support and more.
What are the key features of Freshdesk and Zendesk?
Key features of Freshdesk include ticketing management, automations, collaboration, self service portal, knowledge base, multi channel support, while Zendesk offers features, such as ticketing system, automations, macros, customizable branding.
Which mobile platforms do Freshdesk and Zendesk support?
Freshdesk supports Android and IOS, while Zendesk supports Android and IOS.
Freshdesk
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