As one of the most essential tools in the current market, Service Desk Management Software solutions are in high demand. To assist you in selecting the optimal software, we've conducted a side-by-side comparison of Freshservice and AMS OPTIEST. For a better product experience, Freshservice offers customer support on Email, Phone, Live Support, Training and Tickets and AMS OPTIEST offers customer support on Email, Phone, Live Support and Training.
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List of All Service Desk Management Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Freshservice vs AMS OPTIEST with the following detailed pricing plan info. Freshservice comes in 3 packages: Starter, Growth, Pro. On the other hand, AMS OPTIEST has not provided information about its pricing.
- Free Plan
- Free Trial
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
Features
Compare between Freshservice and AMS OPTIEST based on their key features and functionalities to pick the right one for your business.
- Service Catalog
- Mobile App
- Vendor Management
- Workflow Automation
- Project Management
- Approval Workflows
- Service Level Agreements (slas)
- Self Service Portal
- Reporting And Analytics
- Time Tracking
- Ticket Management
- Cmdb (configuration Management Database)
- Change Management
- Portal Customization
- Knowledge Base
- Service Catalog
- Mobile App
- Vendor Management
- Workflow Automation
- Project Management
- Approval Workflows
- Service Level Agreements (slas)
- Self Service Portal
- Reporting And Analytics
- Time Tracking
- Ticket Management
- Cmdb (configuration Management Database)
- Change Management
- Portal Customization
- Knowledge Base
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Freshservice and AMS OPTIEST for better insights.
Awards
Freshservice and AMS OPTIEST have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Service Desk Management Software category.
User Reviews
Based on all the user reviews and ratings received by Freshservice and AMS OPTIEST in Service Desk Management Software category, we've provided an average user rating for each software below. Freshservice has 7 reviews while AMS OPTIEST has not received any reviews. Be the first one to write AMS OPTIEST review
Pros
The product is easy to use, convenient, and simple to understand, even for a fresher.
Posted by - Pinky Subhash Chandra Agarwal
Pros
User-friendly and advanced integration. A great tool for maintaining automated service records. Comes with a robust API integration.
Posted by - Nembou
Cons
The app is quite buggy, and its reporting features are also very limited. Additionally, the dashboard is not very informative.
Posted by - Sakthi
Cons
Ease of use and its varied set of features.
Posted by - Lifin Xavier
No reviews yet. Be the first to review
Write a ReviewSpecifications
Check out the specifications of Freshservice and AMS OPTIEST. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Video
To gain a better understanding of how these Freshservice and AMS OPTIEST work, you can check out the videos below. Browse through the videos and make the right choice.
(Not Provided by Vendor)
Company Details
Get insight into the company details Freshservice and AMS OPTIEST and learn how they operate. Explore the company name, its location, and more!
Freshworks
Chennai
OPTIDATA SP. Z O.O.
Krakow
Alternatives
FAQs
Freshservice and AMS OPTIEST cater to which types of businesses?
Freshservice is suitable for Startups, Enterprises, SMBs & Freelancer, whereas AMS OPTIEST is suitable for Enterprises.
What level of customer support can I expect from Freshservice and AMS OPTIEST?
Freshservice provides customer support over various channels including phone, email, live support and tickets, and AMS OPTIEST provides customer support over phone, email, live support and more.
Do Freshservice and AMS OPTIEST offer a free trial?
Freshservice provides a free trial, while AMS OPTIEST doesn’t offer free trial.
What are the key features of Freshservice and AMS OPTIEST?
Key features of Freshservice include incident management, service catalog, problem management, change management, release management, asset management, while AMS OPTIEST offers features, such as asset tracking, work order management, preventive maintenance, inventory management.
Freshservice
