In search of the ideal Service Desk Management Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Freshservice versus Auvik. To get better insight, here’s how users have rated these products. Freshservice is rated 4.4 while Auvik is rated 4.0.
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Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of Freshservice and Auvik for better insights.
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Awards
Freshservice and Auvik have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Service Desk Management Software category.
Payment Type
Below is the comparison of the starting price and payment method of Freshservice and Auvik. You can purchase Freshservice with Agent/Month Billed annually payment plans. Whereas, Information related to the payment plans of Auvik is unavailable. Freshservice provides a free trial whereas, Auvik does not provide a free trial.
Free Trial
SAAS
Free Trial
Monthly
Yearly
Free Trial
Monthly
Yearly
Features
Compare between Freshservice and Auvik based on their key features and functionalities to pick the right one for your business.
(Not Provided by Vendor)
Inventory Management
Knowledge Management
Self Service Portal
Issue Management
Resource Management
Dashboard
Software Inventory
Procurement Management
Scheduling
Incident Management
Agent Scheduling
Assignment Management
Call Me Option
Customizable Branding
Knowledge Database
Offline Form
Persistent Chat
Shortcut Messages
Visitor Targeting
Real Time Monitoring
User Ratings
Based on all the user reviews and ratings received by Freshservice and Auvik in Service Desk Management Software category, we've provided an average user rating for each software below. Freshservice has 7 reviews while Auvik has 1 review
Pinky Subhash Chandra Agarwal
Good
Pros
Product is easy to use. Convenient and simple to understand, even for a fresher.
Cons
Canned response feature, Escalation feature can be improved as of now.
Ramal Jutt
I give a review for auvik.
Pros
This software is easy to use and full with more benefits. I love this software.
Cons
Its price is too much expensive because students and the some poor people can not afford it.
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Service Desk Management Software. Freshservice is available on Windows, Linux, Macintosh desktop platforms and Android, IOS mobile platforms. Auvik is available on Windows, Macintosh desktop platforms.
Windows
Macintosh
IOS
Android
Windows
Macintosh
Windows
Macintosh
IOS
Android
Plans and Pricing
Compare pricing of Freshservice vs Auvik with the following detailed pricing plan info. Freshservice comes in 4 packages: Starter, Growth, Pro, Enterprise. On the other hand, Auvik has not provided information about its pricing.
Starter
USD 19
Agent/Month Billed annually
Incident Management
Knowledge Base
Self Service Portal
SLA Management
Workflow Automator
Orchestration
Access Controls Starter
Analytics Starter
Multiple Portal Languages
Custom SSL
Marketplace Apps
Mobile Apps
1000 Orchestration transactions/mo/account
Growth
USD 50
Agent/Month Billed annually
Starter features, plus:
Service Catalog
Asset Management - 100 free assets
Purchase Order Management
Employee Onboarding
Portal Customization
MSP Mode
Multiple SLAs
Business Rules
Approval Workflows
Business Hours
2000 Orchestration transactions/mo/account
Pro
USD 97
Agent/Month Billed annually
Growth features, plus:
Problem Management
Change Management
Release Management
Project Management
Software License Management
Contract Management
Alert Management
Analytics Pro
Access Controls Pro
Team Dashboards
IP Range Restrictions
5000 Orchestration transactions/mo/account
Enterprise
USD 122
Agent/Month Billed annually
Pro features, plus:
Freddy Virtual Agent on MS Teams with 2000 suggestions/mo/account
Freddy Agent Assist
Sandbox
Audit Logs
HIPAA Compliance
Dedicated Customer Success Manager
20,000 Orchestration transactions/mo/account
Billed monthly
USD 17
Agent/Month
Unlimited Agent Seats
Unlimited Conversations
Unlimited Visitor List
Shortcuts
Targeted Chat
Agent Groups
Shopping Cart Saver
Chat Reports
Transcripts
Integrations
Remove Olark Branding
Pre-Chat Survey
Chat Console
Visitor File Upload
Customer Support
The quality and timeliness of support are important parameters when comparing Freshservice with Auvik. Freshservice offers Email, Phone, Live Support, Training and Tickets to its customers, while Auvik provides Email, Phone, Live Support and Tickets.
phone
live support
tickets
training
phone
live support
tickets
phone
live support
tickets
training
Languages Supported
Freshservice and Auvik are supported in the following languages.
Chinese
Dutch
English
French
German
Italian
Japanese
Korean
Polish
Portuguese
Spanish
Swedish
English
Afrikaans
Amharic
Arabic
Assamese
Azerbaijani
Bashkir
Basque
Bengali/Bangla
Bulgarian
Catalan
Czech
Danish
English
Esperanto
Estonian
Finnish
French
Galician
German
Greek
Irish
Persian
Welsh
Typical Customer
The target customer base of Freshservice vs Auvik is mentioned below. Check which software fits your business requirements perfectly.
Startups
Enterprises
SMEs
Freelancer
Enterprises
SMEs
Startups
Enterprises
SMEs
Freelancer
Video
To gain a better understanding of how these Freshservice and Auvik work, you can check out the videos below. Browse through the videos and make the right choice.
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