Are you struggling to find the perfect Service Desk Management Software that aligns with your complex demands? Our curated list of top-tier solutions offers personalization to meet your unique needs. Additionally, we've created a comprehensive comparison of Freshservice vs. ConnectWise all in one place to simplify your decision-making process. Freshservice is rated 4.4 while ConnectWise is rated 5.0.
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List of All Service Desk Management Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Freshservice vs ConnectWise with the following detailed pricing plan info. Freshservice comes in 3 packages: Starter, Growth, Pro. On the other hand, ConnectWise has not provided information about its pricing.
- Free Plan
- Free Trial
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
Features
Compare between Freshservice and ConnectWise based on their key features and functionalities to pick the right one for your business.
- Time Tracking
- Knowledge Management
- Incident Management
- Mobile App
- Ticket Management
- Automations
- Contract Management
- Self Service Portal
- Service Level Agreements (slas)
- Knowledge Base
- Change Management
- Service Catalog
- Approval Workflows
- Workflow Automation
- Release Management
- Time Tracking
- Knowledge Management
- Incident Management
- Mobile App
- Ticket Management
- Automations
- Contract Management
- Self Service Portal
- Service Level Agreements (slas)
- Knowledge Base
- Change Management
- Service Catalog
- Approval Workflows
- Workflow Automation
- Release Management
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Freshservice and ConnectWise for better insights.
Awards
Freshservice and ConnectWise have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Service Desk Management Software category.
User Reviews
Based on all the user reviews and ratings received by Freshservice and ConnectWise in Service Desk Management Software category, we've provided an average user rating for each software below. Freshservice has 7 reviews while ConnectWise has 1 review
Pros
Handles various tasks simultaneously, maintains service catalog, comes with a mobile app support system, and fully automated operating system.
Posted by - Sakthi
Cons
The app is quite buggy, and its reporting features are also very limited. Additionally, the dashboard is not very informative.
Posted by - Sakthi
Pros
Again, set up correctly, this software will be a key part of your business operations. I am an independent CW Consultant, and coming from a finance perspective, the invoicing in CW is by far the easiest and best I have used in all my years of finance.
Posted by - Eileen Wilson
Cons
"More batch actions are always a good thing, especially being able to mass update time entries."
Posted by - Eileen Wilson
Specifications
Check out the specifications of Freshservice and ConnectWise. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Video
To gain a better understanding of how these Freshservice and ConnectWise work, you can check out the videos below. Browse through the videos and make the right choice.
(Not Provided by Vendor)
Company Details
Get insight into the company details Freshservice and ConnectWise and learn how they operate. Explore the company name, its location, and more!
Freshworks
Chennai
ConnectWise
Tampa
Alternatives
FAQs
What level of customer support can I expect from Freshservice and ConnectWise?
Freshservice provides customer support over various channels including phone, email, live support and tickets, and ConnectWise provides customer support over phone, email, live support and more.
Which mobile platforms do Freshservice and ConnectWise support?
Freshservice and ConnectWise both support Android and IOS.
Do Freshservice and ConnectWise offer a free trial?
Yes, Freshservice and ConnectWise provide a free trial to its users.
For what other purposes can Freshservice and ConnectWise be used?
Apart from being a Service Desk Management software, Freshservice can be used as a project management software, ticketing management software, help desk software and asset management software, while ConnectWise can be utilized as a crm software, help desk software and asset management software.
What are the key features of Freshservice and ConnectWise?
Key features of Freshservice include incident management, service catalog, problem management, change management, release management, asset management, while ConnectWise offers features, such as ticket management, automated workflows, service level agreement (sla) management, time tracking.
Freshservice
