Choosing the right Service Desk Management Software solution requires thoroughly evaluating and comparing important factors. To provide an in-depth comparative analysis, we've developed a comparison that explores functionalities offered by Freshservice and GLPI. The critical question remains: Freshservice versus GLPI - which is better? Freshservice offers robust features such as portal customization, orchestration and knowledge management while GLPI has features like contract management, knowledge base and knowledge management.
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List of All Service Desk Management Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Freshservice vs GLPI with the following detailed pricing plan info. Freshservice comes in 3 packages: Starter, Growth, Pro. On the other hand, GLPI comes in 4 packages: GLPI Network Cloud, GLPI Network Basic On-premises, GLPI Network Standard On-premises, GLPI Network Advanced On-premises.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between Freshservice and GLPI based on their key features and functionalities to pick the right one for your business.
- Portal Customization
- Orchestration
- Knowledge Management
- Incident Management
- Vendor Management
- Service Level Agreements (slas)
- Reporting And Analytics
- Self Service Portal
- Self Service Portal
- Time Tracking
- Contract Management
- Collaboration
- Knowledge Base
- Asset Management
- Mobile App
- Portal Customization
- Orchestration
- Knowledge Management
- Incident Management
- Vendor Management
- Service Level Agreements (slas)
- Reporting And Analytics
- Self Service Portal
- Self Service Portal
- Time Tracking
- Contract Management
- Collaboration
- Knowledge Base
- Asset Management
- Mobile App
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Freshservice and GLPI for better insights.
Awards
Freshservice and GLPI have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Service Desk Management Software category.
User Reviews
Based on all the user reviews and ratings received by Freshservice and GLPI in Service Desk Management Software category, we've provided an average user rating for each software below. Freshservice has 7 reviews while GLPI has not received any reviews. Be the first one to write GLPI review
Pros
Handles various tasks simultaneously, maintains service catalog, comes with a mobile app support system, and fully automated operating system.
Posted by - Sakthi
Pros
Ease of use and its varied set of features.
Posted by - Lifin Xavier
Cons
A great disappointment comes from its below-standard reporting tools. It is hardly effective in this field.
Posted by - Nembou
Cons
Canned response feature and escalation feature can be improved as of now.
Posted by - Pinky Subhash Chandra Agarwal
No reviews yet. Be the first to review
Write a ReviewSpecifications
Check out the specifications of Freshservice and GLPI. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Video
To gain a better understanding of how these Freshservice and GLPI work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Freshservice and GLPI and learn how they operate. Explore the company name, its location, and more!
Freshworks
Chennai
TECLIB
Paris
Alternatives
FAQs
Do Freshservice and GLPI offer a free trial?
Yes, Freshservice and GLPI provide a free trial to its users.
What level of customer support can I expect from Freshservice and GLPI?
Freshservice provides customer support over various channels including phone, email, live support and tickets, and GLPI provides customer support over tickets, training and more.
What are the key features of Freshservice and GLPI?
Key features of Freshservice include incident management, service catalog, problem management, change management, release management, asset management, while GLPI offers features, such as asset inventory, network discovery, software management, license management.
Freshservice and GLPI cater to which types of businesses?
Freshservice is suitable for Startups, Enterprises, SMBs & Freelancer, whereas GLPI is suitable for Startups, SMBs, Mid-Market & Enterprises.
Freshservice
