Are you struggling to find the perfect Service Desk Management Software that aligns with your complex demands? Our curated list of top-tier solutions offers personalization to meet your unique needs. Additionally, we've created a comprehensive comparison of Freshservice vs. Halo Service Desk all in one place to simplify your decision-making process. Freshservice is rated 4.4 while Halo Service Desk is rated 4.4.
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List of All Service Desk Management Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Freshservice vs Halo Service Desk with the following detailed pricing plan info. Freshservice comes in 3 packages: Starter, Growth, Pro. On the other hand, Halo Service Desk comes in 1 packages: All-in-One Service Desk.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between Freshservice and Halo Service Desk based on their key features and functionalities to pick the right one for your business.
- Problem Management
- Collaboration
- Service Level Agreements (slas)
- Self Service Portal
- Asset Management
- Project Management
- Mobile App
- Release Management
- Automations
- Mobile Apps
- Knowledge Management
- Business Rules Management
- Workflow Automation
- Self Service Portal
- Cmdb (configuration Management Database)
- Problem Management
- Collaboration
- Service Level Agreements (slas)
- Self Service Portal
- Asset Management
- Project Management
- Mobile App
- Release Management
- Automations
- Mobile Apps
- Knowledge Management
- Business Rules Management
- Workflow Automation
- Self Service Portal
- Cmdb (configuration Management Database)
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Freshservice and Halo Service Desk for better insights.
Awards
Freshservice and Halo Service Desk have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Service Desk Management Software category.
User Reviews
Based on all the user reviews and ratings received by Freshservice and Halo Service Desk in Service Desk Management Software category, we've provided an average user rating for each software below. Freshservice has 7 reviews while Halo Service Desk has 5 reviews
Pros
The product is easy to use, convenient, and simple to understand, even for a fresher.
Posted by - Pinky Subhash Chandra Agarwal
Pros
User-friendly and advanced integration. A great tool for maintaining automated service records. Comes with a robust API integration.
Posted by - Nembou
Cons
Ease of use and its varied set of features.
Posted by - Lifin Xavier
Cons
The app is quite buggy, and its reporting features are also very limited. Additionally, the dashboard is not very informative.
Posted by - Sakthi
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Write a ReviewSpecifications
Check out the specifications of Freshservice and Halo Service Desk. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Video
To gain a better understanding of how these Freshservice and Halo Service Desk work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Freshservice and Halo Service Desk and learn how they operate. Explore the company name, its location, and more!
Freshworks
Chennai
Halo Service Solutions
Alternatives
FAQs
For what other purposes can Freshservice and Halo Service Desk be used?
Apart from being a Service Desk Management software, Freshservice can be used as a project management software, ticketing management software, help desk software and asset management software, while Halo Service Desk can be utilized as a service desk management software.
Freshservice and Halo Service Desk cater to which types of businesses?
Freshservice is suitable for Startups, Enterprises, SMBs & Freelancer, whereas Halo Service Desk is suitable for Startups, SMBs & Enterprises.
What are the key features of Freshservice and Halo Service Desk?
Key features of Freshservice include incident management, service catalog, problem management, change management, release management, asset management, while Halo Service Desk offers features, such as ticket management, self service portal, knowledge base, automated workflows.
What level of customer support can I expect from Freshservice and Halo Service Desk?
Freshservice provides customer support over various channels including phone, email, live support and tickets, and Halo Service Desk provides customer support over phone, email, live support and more.
Which is the better option between Freshservice and Halo Service Desk?
This depends on various factors, such as your requirements, costs, integrations, customer support, and more. However, based on customer ratings, Freshservice has an advantage over Halo Service Desk.
Freshservice
