As one of the most essential tools in the current market, Service Desk Management Software solutions are in high demand. To assist you in selecting the optimal software, we've conducted a side-by-side comparison of Freshservice and IT Glue. For a better product experience, Freshservice offers customer support on Email, Phone, Live Support, Training and Tickets and IT Glue offers customer support on Email, Phone, Live Support, Training and Tickets.
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List of All Service Desk Management Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Freshservice vs IT Glue with the following detailed pricing plan info. Freshservice comes in 3 packages: Starter, Growth, Pro. On the other hand, IT Glue comes in 3 packages: Basic, Select, Enterprise.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between Freshservice and IT Glue based on their key features and functionalities to pick the right one for your business.
- Knowledge Management
- Reporting And Analytics
- Vendor Management
- Change Management
- Business Rules Management
- Asset Management
- Service Level Agreements (slas)
- Customizable Dashboards
- Approval Workflows
- Mobile Apps
- Mobile App
- Access Controls
- It Asset Management
- Automations
- Knowledge Base
- Knowledge Management
- Reporting And Analytics
- Vendor Management
- Change Management
- Business Rules Management
- Asset Management
- Service Level Agreements (slas)
- Customizable Dashboards
- Approval Workflows
- Mobile Apps
- Mobile App
- Access Controls
- It Asset Management
- Automations
- Knowledge Base
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Freshservice and IT Glue for better insights.
Awards
Freshservice and IT Glue have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Service Desk Management Software category.
User Reviews
Based on all the user reviews and ratings received by Freshservice and IT Glue in Service Desk Management Software category, we've provided an average user rating for each software below. Freshservice has 7 reviews while IT Glue has not received any reviews. Be the first one to write IT Glue review
Pros
User-friendly and advanced integration. A great tool for maintaining automated service records. Comes with a robust API integration.
Posted by - Nembou
Pros
The product is easy to use, convenient, and simple to understand, even for a fresher.
Posted by - Pinky Subhash Chandra Agarwal
Cons
Ease of use and its varied set of features.
Posted by - Lifin Xavier
Cons
The app is quite buggy, and its reporting features are also very limited. Additionally, the dashboard is not very informative.
Posted by - Sakthi
No reviews yet. Be the first to review
Write a ReviewSpecifications
Check out the specifications of Freshservice and IT Glue. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Video
To gain a better understanding of how these Freshservice and IT Glue work, you can check out the videos below. Browse through the videos and make the right choice.
(Not Provided by Vendor)
Company Details
Get insight into the company details Freshservice and IT Glue and learn how they operate. Explore the company name, its location, and more!
Freshworks
Chennai
IT Glue
Vancouver
Alternatives
FAQs
Which mobile platforms do Freshservice and IT Glue support?
Freshservice and IT Glue both support Android and IOS.
What are the key features of Freshservice and IT Glue?
Key features of Freshservice include incident management, service catalog, problem management, change management, release management, asset management, while IT Glue offers features, such as automated documentation, custom templates, integration with psa and rmm tools, version control.
Freshservice and IT Glue cater to which types of businesses?
Freshservice is suitable for Startups, Enterprises, SMBs & Freelancer, whereas IT Glue is suitable for Startups, Enterprises & SMBs.
Do Freshservice and IT Glue offer a free trial?
Freshservice provides a free trial, while IT Glue doesn’t offer free trial.
What level of customer support can I expect from Freshservice and IT Glue?
Freshservice provides customer support over various channels including phone, email, live support and tickets, and IT Glue provides customer support over phone, email, live support and more.
Freshservice
