In search of the ideal Service Desk Management Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Freshservice versus Ivanti IT Asset Management. To get better insight, here’s how users have rated these products. Freshservice is rated 4.4 while Ivanti IT Asset Management is rated 4.0.

SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements.

Plans and Pricing

Compare pricing of Freshservice vs Ivanti IT Asset Management with the following detailed pricing plan info. Freshservice comes in 4 packages: Starter, Growth, Pro, Enterprise. On the other hand, Ivanti IT Asset Management has not provided information about its pricing.

Starter
$ 19

Agent/Month Billed annually

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Growth
$ 50

Agent/Month Billed annually

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Pro
$ 97

Agent/Month Billed annually

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Enterprise
$ 122

Agent/Month Billed annually

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$ --

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Billed monthly
$ 17

Agent/Month

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Freshservice and Ivanti IT Asset Management for better insights.

Freshservice Screenshot
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1/1

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Freshservice Screenshot
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1/4

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Awards

Freshservice and Ivanti IT Asset Management have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Service Desk Management Software category.

Freshservice Award
Freshservice Award
Freshservice Award
Payment Type

Below is the comparison of the starting price and payment method of Freshservice and Ivanti IT Asset Management. You can purchase Freshservice with Agent/Month Billed annually payment plans. Whereas, Information related to the payment plans of Ivanti IT Asset Management is unavailable. Freshservice provides a free trial whereas, Ivanti IT Asset Management does not provide a free trial.

Free Trial

SAAS

Free Trial

Monthly

Yearly

Free Trial

Monthly

Yearly

Features

Compare between Freshservice and Ivanti IT Asset Management based on their key features and functionalities to pick the right one for your business.

Asset Management

Knowledge Management

Project Management

Self Service Portal

Access Controls

Knowledge Base

Contract Management

Incident Management

Ticket Management

Problem Management

Workflow Automation

Business Rules Management

Change Management

Release Management

Approval workflows

Portal Customization

Mobile Apps

Reporting and Analytics

IT Asset Management

SLA Management

Service Catalog

Cloud management

Project Management

Purchase Order Management

SaaS Management

Project Portfolio Management

Workload Management

Orchestration

Workspaces

Workflow Automator

Multiple Portal Languages

Custom SSL

Marketplace Apps

Employee Onboarding

On-call Management

MSP Mode

Alert Management

Service Health Monitoring

Team Dashboards

IP Range Restrictions

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Document Management

Self Service Portal

Collaboration

Inventory Tracking

Analytics

Knowledge Base

Version Control

Incident Management

Task Tracking

Reporting

Asset Tracking

Asset Sharing

Keyword Search

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Agent Scheduling

Assignment Management

Call Me Option

Customizable Branding

Knowledge Database

Offline Form

Persistent Chat

Shortcut Messages

Visitor Targeting

Real Time Monitoring

File Sharing

Visitor Tracking

Automatic Chat Translation

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Still Confused to find the best software?
Overall Ratings

Compare how Freshservice stacks up against Ivanti IT Asset Management in terms of ratings and user experience. Select the Service Desk Management software that perfectly aligns with your business requirements.

Feature Feature 4.4

Feature

Out of 5

Ease of use Ease of use 4.6

Ease of use

Out of 5

Value for money Value for money 4.7

Value for money

Out of 5

Customer support Customer support 4.7

Customer support

Out of 5

Feature Feature 4.5

Feature

Out of 5

Ease of use Ease of use 4.5

Ease of use

Out of 5

Value for money Value for money 4.5

Value for money

Out of 5

Customer support Customer support 4

Customer support

Out of 5

Feature Feature 4.8

Feature

Out of 5

Ease of use Ease of use 4.8

Ease of use

Out of 5

Value for money Value for money 4.8

Value for money

Out of 5

Customer support Customer support 4.8

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by Freshservice and Ivanti IT Asset Management in Service Desk Management Software category, we've provided an average user rating for each software below. Freshservice has 7 reviews while Ivanti IT Asset Management has 2 reviews

Pinky Subhash Chandra Agarwal

Good

Pros

Product is easy to use. Convenient and simple to understand, even for a fresher.

Cons

Canned response feature, Escalation feature can be improved as of now.

Read all 7 reviews
Ivanti Freelance Consultant

Ivanti Asset Bar Coding Scanning v1

Pros

Bar Code Scanning

Cons

Only support some Android Based Scanners

Read all 2 reviews
Naveen Pabreja

Easyness of Olark

Pros

Easyness

Cons

reporting

Read all 4 reviews
Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Service Desk Management Software. Freshservice is available on Windows, Linux, MacOs desktop platforms and Android, IOS mobile platforms. Ivanti IT Asset Management has not disclosed its deployment platforms.

Windows

MacOs

IOS

Android

Windows

MacOs

IOS

Android

Customer Support

The quality and timeliness of support are important parameters when comparing Freshservice with Ivanti IT Asset Management. Freshservice offers Email, Phone, Live Support, Training and Tickets to its customers, while Ivanti IT Asset Management provides Email.

phone

email

live support

tickets

training

email

phone

email

live support

tickets

training

Languages Supported

Freshservice and Ivanti IT Asset Management are supported in the following languages.

Chinese

Dutch

English

French

German

Italian

Japanese

Korean

Polish

Portuguese

Spanish

Swedish

Chinese

English

French

German

Italian

Japanese

Russian

Spanish

Afrikaans

Amharic

Arabic

Assamese

Azerbaijani

Bashkir

Basque

Bengali/Bangla

Bulgarian

Catalan

Czech

Danish

English

Esperanto

Estonian

Finnish

French

Galician

German

Greek

Irish

Persian

Welsh

Typical Customer

The target customer base of Freshservice vs Ivanti IT Asset Management is mentioned below. Check which software fits your business requirements perfectly.

Startups

Enterprises

SMBs

Freelancer

(Not Provided by Vendor)

Startups

Enterprises

SMBs

Freelancer

Integrations

Find out which tools Freshservice and Ivanti IT Asset Management integrate with and make the right choice. Get the Service Desk Management software that connects with your preferred apps for best results!

(Not Provided by Vendor)

(Not Provided by Vendor)

Salesforce

Hubspot

MailChimp

Shopify

Wordpress

Magento

and BigCommerce

Slack

Zendesk

Front

Help Scout

Desk

SugarCRM

Nutshell

Mailchimp

Drupal

WooCommerce

ActiveCampain

Magento

GreenRope

Video

To gain a better understanding of how these Freshservice and Ivanti IT Asset Management work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Freshservice and Ivanti IT Asset Management and learn how they operate. Explore the company name, its location, and more!

Company Name :

Freshworks

Headquarter :

Chennai

Website :

Visit Website

Company Name :

Ivanti

Headquarter :

South Jordan

Company Name :

Olark

Website :

Visit Website

Alternatives