Choosing the right Service Desk Management Software solution requires thoroughly evaluating and comparing important factors. To provide an in-depth comparative analysis, we've developed a comparison that explores functionalities offered by Freshservice and Keylight. The critical question remains: Freshservice versus Keylight - which is better? Freshservice offers robust features such as Asset Management, Knowledge Management and Project Management while Keylight has features like Audit Trail, Inventory Management and Vendor Management.

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Plans and Pricing

Compare pricing of Freshservice vs Keylight with the following detailed pricing plan info. Freshservice comes in 4 packages: Starter, Growth, Pro, Enterprise. On the other hand, Keylight has not provided information about its pricing.

Starter
$ 19

Agent/Month Billed annually

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Growth
$ 50

Agent/Month Billed annually

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Pro
$ 97

Agent/Month Billed annually

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Enterprise
$ 122

Agent/Month Billed annually

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Standard Edition
$ 8

Technician/Month

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Professional Edition
$ 16

Technician/Month

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Enterprise Edition
$ 49

Technician/Month

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Freshservice and Keylight for better insights.

(Not Provided by Vendor)
Awards

Freshservice and Keylight have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Service Desk Management Software category.

Freshservice Award
Freshservice Award
Freshservice Award
Payment Type

Below is the comparison of the starting price and payment method of Freshservice and Keylight. You can purchase Freshservice with Agent/Month Billed annually payment plans. Whereas, Information related to the payment plans of Keylight is unavailable. Freshservice provides a free trial whereas, Keylight does not provide a free trial.

Free Trial

SAAS

Monthly

Yearly

Free Trial

Monthly

Yearly

Features

Compare between Freshservice and Keylight based on their key features and functionalities to pick the right one for your business.

Asset Management

Knowledge Management

Project Management

Self Service Portal

Access Controls

Knowledge Base

Contract Management

Incident Management

Ticket Management

Problem Management

Workflow Automation

Business Rules Management

Change Management

Release Management

Approval workflows

Portal Customization

Mobile Apps

Reporting and Analytics

IT Asset Management

SLA Management

Service Catalog

Cloud management

Project Management

Purchase Order Management

SaaS Management

Project Portfolio Management

Workload Management

Orchestration

Workspaces

Workflow Automator

Multiple Portal Languages

Custom SSL

Marketplace Apps

Employee Onboarding

On-call Management

MSP Mode

Alert Management

Service Health Monitoring

Team Dashboards

IP Range Restrictions

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Audit Trail

Inventory Management

Vendor Management

Auditing

Workflow Management

Archiving & Retention

Compliance Management

Issue Management

Dashboard

Procurement Management

Version Control

Incident Management

Audit Management

Corrective Actions (CAPA)

HIPAA Compliance

Requisition Management

Alerts/Notifications

Cost Tracking

Configuration Management

Policy Management

Maintenance Management

Exceptions Management

Risk Assessment

Controls Testing

ISO Compliance

OSHA Compliance

Risk Alerts

Sarbanes-Oxley Compliance

Safety Management

Content Management

Business Process Control

IT Risk Management

Operational Risk Management

Compliance Tracking

Audit Trails

Automated Review & Approval

Best Practices Library

Knowledge Capture

Policy Creation Wizard

Read & Acknowledge

Contract/License Management

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Asset Management

Document Management

Email Integration

Project Management

Customer DataBase

Online Activation

Social Media Integration

Self Service Portal

Billing & Invoicing

Surveys & Feedback

Knowledge Base

Alerts/Escalation

Automated Routing

Community Forums

Contract Management

Inbox Queue Management

Incident Management

Known Issue Management

Multiple Brands Products

Service Desk (ITIL ITSM)

Ticket Management

Help Desk Management

Issue Tracking

Macros

Online Forums

Problem Management

Requirements Review

Service Level Management

Service Level Agreement (SLA) Management

Software Metrics

Third Party Integration

To-Do List

Asset Lifecycle Management

Workflow Automation

Network Monitoring

Business Rules Management

Change Management

Push Notifications

Preventive Maintenance

Live Chat

Mobile Notifications

User Provisioning

CMDB

Endpoint Management

Software License Management

Service Catalog

Service desk and help desk functionalities

Self-Service Portal

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Overall Ratings

Compare how Freshservice stacks up against Keylight in terms of ratings and user experience. Select the Service Desk Management software that perfectly aligns with your business requirements.

Feature Feature 4.4

Feature

Out of 5

Ease of use Ease of use 4.6

Ease of use

Out of 5

Value for money Value for money 4.7

Value for money

Out of 5

Customer support Customer support 4.7

Customer support

Out of 5

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Feature Feature 4.8

Feature

Out of 5

Ease of use Ease of use 4.8

Ease of use

Out of 5

Value for money Value for money 4.8

Value for money

Out of 5

Customer support Customer support 4.8

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by Freshservice and Keylight in Service Desk Management Software category, we've provided an average user rating for each software below. Freshservice has 7 reviews while Keylight has not received any reviews. Be the first one to write Keylight review

Pinky Subhash Chandra Agarwal

Good

Pros

Product is easy to use. Convenient and simple to understand, even for a fresher.

Cons

Canned response feature, Escalation feature can be improved as of now.

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No reviews yet. Be the first to review

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Mudit Mishra

I used this for a good time, it's best

Pros

Just awesome

Cons

I didn't find that

Read all 5 reviews
Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Service Desk Management Software. Freshservice is available on Windows, Linux, MacOs desktop platforms and Android, IOS mobile platforms. Keylight is available on Web App, Windows desktop platforms.

Windows

MacOs

IOS

Android

Web App

Windows

Windows

MacOs

IOS

Android

Customer Support

The quality and timeliness of support are important parameters when comparing Freshservice with Keylight. Freshservice offers Email, Phone, Live Support, Training and Tickets to its customers, while Keylight provides Email.

phone

email

live support

tickets

training

email

phone

email

live support

tickets

training

Languages Supported

Freshservice and Keylight are supported in the following languages.

Chinese

Dutch

English

French

German

Italian

Japanese

Korean

Polish

Portuguese

Spanish

Swedish

English

Arabic

Chinese

Croatian

Czech

Danish

Dutch

English

French

German

Hebrew

Hungarian

Icelandic

Italian

Japanese

Korean

Norwegian

Polish

Portuguese

Russian

Serbian

Slovenian

Spanish

Swedish

Turkish

Vietnamese

Welsh

Typical Customer

The target customer base of Freshservice vs Keylight is mentioned below. Check which software fits your business requirements perfectly.

Startups

Enterprises

SMBs

Freelancer

Startups

SMBs

Agencies

Enterprises

Startups

Enterprises

SMBs

Freelancer

Integrations

Find out which tools Freshservice and Keylight integrate with and make the right choice. Get the Service Desk Management software that connects with your preferred apps for best results!

(Not Provided by Vendor)

(Not Provided by Vendor)

TeamViewer

Zoho Cliq

Zoho Voice

Zoho Flow

Confluence extension

Microsoft

Video

To gain a better understanding of how these Freshservice and Keylight work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Freshservice and Keylight and learn how they operate. Explore the company name, its location, and more!

Company Name :

Freshworks

Headquarter :

Chennai

Website :

Visit Website

Company Name :

Lockpath

Company Name :

Zoho Corporation Pvt. Ltd.

Headquarter :

Chennai

Website :

Visit Website

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