Choosing the right Service Desk Management Software solution requires thoroughly evaluating and comparing important factors. To provide an in-depth comparative analysis, we've developed a comparison that explores functionalities offered by Freshservice and Keylight. The critical question remains: Freshservice versus Keylight - which is better? Freshservice offers robust features such as knowledge management, contract management and approval workflows while Keylight has features like .
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List of All Service Desk Management Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Freshservice vs Keylight with the following detailed pricing plan info. Freshservice comes in 3 packages: Starter, Growth, Pro. On the other hand, Keylight has not provided information about its pricing.
- Free Plan
- Free Trial
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
Features
Compare between Freshservice and Keylight based on their key features and functionalities to pick the right one for your business.
- Knowledge Management
- Contract Management
- Approval Workflows
- Project Management
- Time Tracking
- Mobile App
- Portal Customization
- Service Level Agreements (slas)
- Reporting And Analytics
- Release Management
- Access Controls
- Service Catalog
- Self Service Portal
- Orchestration
- Cmdb (configuration Management Database)
- Knowledge Management
- Contract Management
- Approval Workflows
- Project Management
- Time Tracking
- Mobile App
- Portal Customization
- Service Level Agreements (slas)
- Reporting And Analytics
- Release Management
- Access Controls
- Service Catalog
- Self Service Portal
- Orchestration
- Cmdb (configuration Management Database)
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Freshservice and Keylight for better insights.
Awards
Freshservice and Keylight have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Service Desk Management Software category.
User Reviews
Based on all the user reviews and ratings received by Freshservice and Keylight in Service Desk Management Software category, we've provided an average user rating for each software below. Freshservice has 7 reviews while Keylight has not received any reviews. Be the first one to write Keylight review
Pros
User-friendly and advanced integration. A great tool for maintaining automated service records. Comes with a robust API integration.
Posted by - Nembou
Pros
Handles various tasks simultaneously, maintains service catalog, comes with a mobile app support system, and fully automated operating system.
Posted by - Sakthi
Cons
Canned response feature and escalation feature can be improved as of now.
Posted by - Pinky Subhash Chandra Agarwal
Cons
Ease of use and its varied set of features.
Posted by - Lifin Xavier
No reviews yet. Be the first to review
Write a ReviewSpecifications
Check out the specifications of Freshservice and Keylight. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Video
To gain a better understanding of how these Freshservice and Keylight work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Freshservice and Keylight and learn how they operate. Explore the company name, its location, and more!
Freshworks
Chennai
Lockpath
Alternatives
FAQs
Do Freshservice and Keylight offer a free trial?
Freshservice provides a free trial, while Keylight doesn’t offer free trial.
What level of customer support can I expect from Freshservice and Keylight?
Freshservice provides customer support over various channels including phone, email, live support and tickets, and Keylight provides customer support over email and more.
Freshservice and Keylight cater to which types of businesses?
Freshservice is suitable for Startups, Enterprises, SMBs & Freelancer, whereas Keylight is suitable for Startups, SMBs, Mid-Market & Enterprises.
What are the key features of Freshservice and Keylight?
Key features of Freshservice include incident management, service catalog, problem management, change management, release management, asset management, while Keylight offers features, such as portfolio management, risk management, compliance monitoring, performance analytics.
For what other purposes can Freshservice and Keylight be used?
Apart from being a Service Desk Management software, Freshservice can be used as a project management software, ticketing management software, help desk software and asset management software, while Keylight can be utilized as a risk management software.
Freshservice
