In search of the ideal Service Desk Management Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Freshservice versus Salesforce Service Cloud. To get better insight, here’s how users have rated these products. Freshservice is rated 4.4 while Salesforce Service Cloud is rated 5.0.
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List of All Service Desk Management Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Freshservice vs Salesforce Service Cloud with the following detailed pricing plan info. Freshservice comes in 3 packages: Starter, Growth, Pro. On the other hand, Salesforce Service Cloud comes in 4 packages: Salesforce Essentials, Lightning Professional, Lightning Enterprise, Lightning Unlimited.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between Freshservice and Salesforce Service Cloud based on their key features and functionalities to pick the right one for your business.
- Incident Management
- Service Level Agreements (slas)
- Vendor Management
- Cmdb (configuration Management Database)
- Asset Management
- Orchestration
- Release Management
- Ticket Management
- Automations
- Access Controls
- Problem Management
- Portal Customization
- Time Tracking
- Mobile Apps
- Self Service Portal
- Incident Management
- Service Level Agreements (slas)
- Vendor Management
- Cmdb (configuration Management Database)
- Asset Management
- Orchestration
- Release Management
- Ticket Management
- Automations
- Access Controls
- Problem Management
- Portal Customization
- Time Tracking
- Mobile Apps
- Self Service Portal
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Freshservice and Salesforce Service Cloud for better insights.
Awards
Freshservice and Salesforce Service Cloud have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Service Desk Management Software category.
User Reviews
Based on all the user reviews and ratings received by Freshservice and Salesforce Service Cloud in Service Desk Management Software category, we've provided an average user rating for each software below. Freshservice has 7 reviews while Salesforce Service Cloud has 3 reviews
Pros
Ease of use and its varied set of features.
Posted by - Lifin Xavier
Pros
The product is easy to use, convenient, and simple to understand, even for a fresher.
Posted by - Pinky Subhash Chandra Agarwal
Cons
A great disappointment comes from its below-standard reporting tools. It is hardly effective in this field.
Posted by - Nembou
Cons
Ease of use and its varied set of features.
Posted by - Lifin Xavier
Pros
Single source of truth for support.
Posted by - Garima Kashyap
Pros
The most beneficial part, I would say, is email to case/Web to case. We can set up autoresponses easily. We can configure support processes. We can make use of live chat and knowledge base.
Posted by - Ankit
Cons
Product is pricey compared to market competitors.
Posted by - Aditya Sethi
Cons
Email case management needs more effort in terms of customization.
Posted by - Garima Kashyap
Specifications
Check out the specifications of Freshservice and Salesforce Service Cloud. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Video
To gain a better understanding of how these Freshservice and Salesforce Service Cloud work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Freshservice and Salesforce Service Cloud and learn how they operate. Explore the company name, its location, and more!
Freshworks
Chennai
SalesForce Inc.
California
Alternatives
FAQs
Which is the better option between Freshservice and Salesforce Service Cloud?
This depends on various factors, such as your requirements, costs, integrations, customer support, and more. However, based on customer ratings, Freshservice has an advantage over Salesforce Service Cloud.
For what other purposes can Freshservice and Salesforce Service Cloud be used?
Apart from being a Service Desk Management software, Freshservice can be used as a project management software, ticketing management software, help desk software and asset management software, while Salesforce Service Cloud can be utilized as a quality management software, help desk software and live chat software.
What level of customer support can I expect from Freshservice and Salesforce Service Cloud?
Freshservice provides customer support over various channels including phone, email, live support and tickets, and Salesforce Service Cloud provides customer support over phone, email, live support and more.
Do Freshservice and Salesforce Service Cloud offer a free trial?
Yes, Freshservice and Salesforce Service Cloud provide a free trial to its users.
Freshservice and Salesforce Service Cloud cater to which types of businesses?
Freshservice is suitable for Startups, Enterprises, SMBs & Freelancer, whereas Salesforce Service Cloud is suitable for Startups, Enterprises & SMBs.
Freshservice
