Are you struggling to find the perfect Service Desk Management Software that aligns with your complex demands? Our curated list of top-tier solutions offers personalization to meet your unique needs. Additionally, we've created a comprehensive comparison of Freshservice vs. SapphireIMS all in one place to simplify your decision-making process. Freshservice is rated 4.4 while SapphireIMS is rated 5.0.

SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements.

Plans and Pricing

Compare pricing of Freshservice vs SapphireIMS with the following detailed pricing plan info. Freshservice comes in 4 packages: Starter, Growth, Pro, Enterprise. On the other hand, SapphireIMS has not provided information about its pricing.

Starter
$ 19

Agent/Month Billed annually

Get Pricing View Pricing Details
Growth
$ 50

Agent/Month Billed annually

Get Pricing View Pricing Details
Pro
$ 97

Agent/Month Billed annually

Get Pricing View Pricing Details
Enterprise
$ 122

Agent/Month Billed annually

Get Pricing View Pricing Details
Get Quote
$ --

Get detailed pricing as per your requirements.

Contact Us
View Profile Details
Starter
$ 45

Per Month

Get Pricing View Pricing Details
Professional
$ 800

Per Month

Get Pricing View Pricing Details
Enterprise
$ 3200

Per Month

Get Pricing View Pricing Details
Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Freshservice and SapphireIMS for better insights.

Awards

Freshservice and SapphireIMS have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Service Desk Management Software category.

Freshservice Award
Freshservice Award
Freshservice Award
Payment Type

Below is the comparison of the starting price and payment method of Freshservice and SapphireIMS. You can purchase Freshservice with Agent/Month Billed annually payment plans. Whereas, Information related to the payment plans of SapphireIMS is unavailable. Freshservice provides a free trial whereas, SapphireIMS does not provide a free trial.

Free Trial

SAAS

Free Trial

Monthly

Yearly

Free Trial

Monthly

Yearly

Features

Compare between Freshservice and SapphireIMS based on their key features and functionalities to pick the right one for your business.

Asset Management

Knowledge Management

Project Management

Self Service Portal

Access Controls

Knowledge Base

Contract Management

Incident Management

Ticket Management

Problem Management

Workflow Automation

Business Rules Management

Change Management

Release Management

Approval workflows

Portal Customization

Mobile Apps

Reporting and Analytics

IT Asset Management

SLA Management

Service Catalog

Cloud management

Project Management

Purchase Order Management

SaaS Management

Project Portfolio Management

Workload Management

Orchestration

Workspaces

Workflow Automator

Multiple Portal Languages

Custom SSL

Marketplace Apps

Employee Onboarding

On-call Management

MSP Mode

Alert Management

Service Health Monitoring

Team Dashboards

IP Range Restrictions

Read More

Inventory Management

Supplier Management

Procurement Management

Audit Management

Requisition Management

Cost Tracking

Configuration Management

Maintenance Management

Compliance Tracking

Contract/License Management

Contact Manager

CRM & Sales Dashboards

CRM Analytics

Customer Support

Document Management

Email Marketing / SMS Marketing

Email Templates

Inventory Management

Knowledge Management

Marketing Analytics

Marketing Automation

Performance Management

Project Management

Supplier and Purchase Order Management

Sales Quotes

Social CRM

Solution Management

Task Management

Sales Tracking

Lead Management

Contact Management

Call Management

Workflow Management

Email Tracking

Billing & Invoicing

Dashboard

Lead Scoring

Pipeline Management

Campaign Management

Analytics

Scheduling

Call Logging

Web Forms

Invoice Management

Sales Management

Proposal Management

Interaction Tracking

List Management

Customization

Pricing Management

Communication Management

Sales Pipeline Tracking

Predictive Analytics

Customer Engagement

Dashboard

Email scheduling

Live Chat

Call List Management

Online Payment Processing

Reporting/Analytics

Account Management

Search/Filter

Meeting scheduling and coordination

Document sharing and tracking

Sales meeting scheduling

Read More
Still Confused to find the best software?
Overall Ratings

Compare how Freshservice stacks up against SapphireIMS in terms of ratings and user experience. Select the Service Desk Management software that perfectly aligns with your business requirements.

Feature Feature 4.4

Feature

Out of 5

Ease of use Ease of use 4.6

Ease of use

Out of 5

Value for money Value for money 4.7

Value for money

Out of 5

Customer support Customer support 4.7

Customer support

Out of 5

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Feature Feature 4.6

Feature

Out of 5

Ease of use Ease of use 4.5

Ease of use

Out of 5

Value for money Value for money 4.5

Value for money

Out of 5

Customer support Customer support 4.5

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by Freshservice and SapphireIMS in Service Desk Management Software category, we've provided an average user rating for each software below. Freshservice has 7 reviews while SapphireIMS has 1 review

Pinky Subhash Chandra Agarwal

Good

Pros

Product is easy to use. Convenient and simple to understand, even for a fresher.

Cons

Canned response feature, Escalation feature can be improved as of now.

Read all 7 reviews
Aditya Sethi

SapphireIMS

Pros

Scalability

Cons

Afforadable

Read all 1 reviews
John Krochune

Intuitive CRM platform for SMB

Pros

easy to use

Cons

Need to update more features

Read all 46 reviews
Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Service Desk Management Software. Freshservice is available on Windows, Linux, MacOs desktop platforms and Android, IOS mobile platforms. SapphireIMS is available on Windows, MacOs desktop platforms.

Windows

MacOs

IOS

Android

Windows

MacOs

Web App

IOS

Android

Customer Support

The quality and timeliness of support are important parameters when comparing Freshservice with SapphireIMS. Freshservice offers Email, Phone, Live Support, Training and Tickets to its customers, while SapphireIMS provides Email, Phone and Tickets.

phone

email

live support

tickets

training

phone

email

tickets

phone

email

live support

tickets

training

Languages Supported

Freshservice and SapphireIMS are supported in the following languages.

Chinese

Dutch

English

French

German

Italian

Japanese

Korean

Polish

Portuguese

Spanish

Swedish

English

Hindi

English

French

German

Japanese

Portuguese

Spanish

Typical Customer

The target customer base of Freshservice vs SapphireIMS is mentioned below. Check which software fits your business requirements perfectly.

Startups

Enterprises

SMBs

Freelancer

Startups

Enterprises

SMBs

Startups

SMBs

Agencies

Integrations

Find out which tools Freshservice and SapphireIMS integrate with and make the right choice. Get the Service Desk Management software that connects with your preferred apps for best results!

(Not Provided by Vendor)

(Not Provided by Vendor)

Drift

PandaDoc

Proposify

SalesForce

Seventh Sense

Survey Monkey

EventBrite

Gravity Forms

Bitly

Unbounce

DataBox

TrenDemon

HotJar

CallRail

Wistia

TwentyThree

ReadyTalk

GoToWebinar

Beacon

Video

To gain a better understanding of how these Freshservice and SapphireIMS work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Freshservice and SapphireIMS and learn how they operate. Explore the company name, its location, and more!

Company Name :

Freshworks

Headquarter :

Chennai

Website :

Visit Website

Company Name :

Tecknodreams Software Consulting Pvt. Ltd

Headquarter :

Bangalore

Website :

Visit Website

Company Name :

HubSpot

Headquarter :

Cambridge

Website :

Visit Website

Alternatives