Are you struggling to find the perfect Service Desk Management Software that aligns with your complex demands? Our curated list of top-tier solutions offers personalization to meet your unique needs. Additionally, we've created a comprehensive comparison of Freshservice vs. SapphireIMS all in one place to simplify your decision-making process. Freshservice is rated 4.4 while SapphireIMS is rated 5.0.
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List of All Service Desk Management Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Freshservice vs SapphireIMS with the following detailed pricing plan info. Freshservice comes in 3 packages: Starter, Growth, Pro. On the other hand, SapphireIMS has not provided information about its pricing.
- Free Plan
- Free Trial
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
Features
Compare between Freshservice and SapphireIMS based on their key features and functionalities to pick the right one for your business.
- Self Service Portal
- Cmdb (configuration Management Database)
- Automations
- Mobile App
- Time Tracking
- Knowledge Management
- Access Controls
- Self Service Portal
- Project Management
- Ticket Management
- Service Level Agreements (slas)
- Service Catalog
- It Asset Management
- Change Management
- Customizable Dashboards
- Self Service Portal
- Cmdb (configuration Management Database)
- Automations
- Mobile App
- Time Tracking
- Knowledge Management
- Access Controls
- Self Service Portal
- Project Management
- Ticket Management
- Service Level Agreements (slas)
- Service Catalog
- It Asset Management
- Change Management
- Customizable Dashboards
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Freshservice and SapphireIMS for better insights.
Awards
Freshservice and SapphireIMS have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Service Desk Management Software category.
User Reviews
Based on all the user reviews and ratings received by Freshservice and SapphireIMS in Service Desk Management Software category, we've provided an average user rating for each software below. Freshservice has 7 reviews while SapphireIMS has 1 review
Pros
Handles various tasks simultaneously, maintains service catalog, comes with a mobile app support system, and fully automated operating system.
Posted by - Sakthi
Cons
The app is quite buggy, and its reporting features are also very limited. Additionally, the dashboard is not very informative.
Posted by - Sakthi
Pros
Sure, please provide the text you would like me to review.
Posted by - Aditya Sethi
Cons
Affordable
Posted by - Aditya Sethi
Specifications
Check out the specifications of Freshservice and SapphireIMS. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Video
To gain a better understanding of how these Freshservice and SapphireIMS work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Freshservice and SapphireIMS and learn how they operate. Explore the company name, its location, and more!
Freshworks
Chennai
Tecknodreams Software Consulting Pvt. Ltd
Bangalore
Alternatives
FAQs
Freshservice and SapphireIMS cater to which types of businesses?
Freshservice is suitable for Startups, Enterprises, SMBs & Freelancer, whereas SapphireIMS is suitable for Startups, Enterprises & SMBs.
What level of customer support can I expect from Freshservice and SapphireIMS?
Freshservice provides customer support over various channels including phone, email, live support and tickets, and SapphireIMS provides customer support over phone, email, tickets and more.
For what other purposes can Freshservice and SapphireIMS be used?
Apart from being a Service Desk Management software, Freshservice can be used as a project management software, ticketing management software, help desk software and asset management software, while SapphireIMS can be utilized as a eam software and problem management software.
What are the key features of Freshservice and SapphireIMS?
Key features of Freshservice include incident management, service catalog, problem management, change management, release management, asset management, while SapphireIMS offers features, such as asset discovery, asset inventory management, asset lifecycle management, software asset management.
Do Freshservice and SapphireIMS offer a free trial?
Yes, Freshservice and SapphireIMS provide a free trial to its users.
Freshservice
