Are you struggling to find the perfect Service Desk Management Software that aligns with your complex demands? Our curated list of top-tier solutions offers personalization to meet your unique needs. Additionally, we've created a comprehensive comparison of Freshservice vs. ManageEngine ServiceDesk Plus all in one place to simplify your decision-making process. Freshservice is rated 4.4 while ManageEngine ServiceDesk Plus is rated 4.8.
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List of All Service Desk Management Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Freshservice vs ManageEngine ServiceDesk Plus with the following detailed pricing plan info. Freshservice comes in 3 packages: Starter, Growth, Pro. On the other hand, ManageEngine ServiceDesk Plus comes in 3 packages: Standard Edition, Professional Edition, Enterprise Edition.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between Freshservice and ManageEngine ServiceDesk Plus based on their key features and functionalities to pick the right one for your business.
- Time Tracking
- Vendor Management
- Service Level Agreements (slas)
- Mobile App
- Access Controls
- Collaboration
- Release Management
- Service Catalog
- Cmdb (configuration Management Database)
- Orchestration
- Incident Management
- Knowledge Management
- Problem Management
- Portal Customization
- Asset Management
- Time Tracking
- Vendor Management
- Service Level Agreements (slas)
- Mobile App
- Access Controls
- Collaboration
- Release Management
- Service Catalog
- Cmdb (configuration Management Database)
- Orchestration
- Incident Management
- Knowledge Management
- Problem Management
- Portal Customization
- Asset Management
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Freshservice and ManageEngine ServiceDesk Plus for better insights.
Awards
Freshservice and ManageEngine ServiceDesk Plus have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Service Desk Management Software category.
User Reviews
Based on all the user reviews and ratings received by Freshservice and ManageEngine ServiceDesk Plus in Service Desk Management Software category, we've provided an average user rating for each software below. Freshservice has 7 reviews while ManageEngine ServiceDesk Plus has 5 reviews
Pros
The product is easy to use, convenient, and simple to understand, even for a fresher.
Posted by - Pinky Subhash Chandra Agarwal
Cons
Canned response feature and escalation feature can be improved as of now.
Posted by - Pinky Subhash Chandra Agarwal
Pros
Just awesome.
Posted by - Mudit Mishra
Cons
I didnt find that.
Posted by - Mudit Mishra
Specifications
Check out the specifications of Freshservice and ManageEngine ServiceDesk Plus. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Freshservice and ManageEngine ServiceDesk Plus. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these Freshservice and ManageEngine ServiceDesk Plus work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Freshservice and ManageEngine ServiceDesk Plus and learn how they operate. Explore the company name, its location, and more!
Freshworks
Chennai
Alternatives
FAQs
Freshservice and ManageEngine ServiceDesk Plus cater to which types of businesses?
Freshservice and ManageEngine ServiceDesk Plus both cater to Startups, Enterprises, SMBs & Freelancer.
What level of customer support can I expect from Freshservice and ManageEngine ServiceDesk Plus?
Freshservice provides customer support over various channels including phone, email, live support and tickets, and ManageEngine ServiceDesk Plus provides customer support over phone, email, live support and more.
What are the key features of Freshservice and ManageEngine ServiceDesk Plus?
Key features of Freshservice include incident management, service catalog, problem management, change management, release management, asset management, while ManageEngine ServiceDesk Plus offers features, such as incident management, service catalog, self service portal, knowledge base.
Which mobile platforms do Freshservice and ManageEngine ServiceDesk Plus support?
Freshservice and ManageEngine ServiceDesk Plus both support Android and IOS.
For what other purposes can Freshservice and ManageEngine ServiceDesk Plus be used?
Apart from being a Service Desk Management software, Freshservice can be used as a project management software, ticketing management software, help desk software and asset management software, while ManageEngine ServiceDesk Plus can be utilized as a ticketing management software, asset management software and service desk management software.
ManageEngine ServiceDesk Plus
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