Identifying the ideal Service Desk Management Software to suit your specific requirements can be challenging. Freshservice is headquartered at Chennai , while Snow is headquartered at Stockholm. Choosing software like Freshservice or Snow requires thorough contemplation and comparing key factors. The question remains - Freshservice vs. Snow - which is the superior option? Check out the in-depth comparison now!

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Plans and Pricing

Compare pricing of Freshservice vs Snow with the following detailed pricing plan info. Freshservice comes in 4 packages: Starter, Growth, Pro, Enterprise. On the other hand, Snow has not provided information about its pricing.

Starter
$ 19

Agent/Month Billed annually

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Growth
$ 50

Agent/Month Billed annually

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Pro
$ 97

Agent/Month Billed annually

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Enterprise
$ 122

Agent/Month Billed annually

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Free
$ 0

Forever

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SOHO
$ 60

Per Year

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Team
$ 225

Per Year

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Enterprise
$ 450

Per Year

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Freshservice and Snow for better insights.

Awards

Freshservice and Snow have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Service Desk Management Software category.

Freshservice Award
Freshservice Award
Freshservice Award
Payment Type

Below is the comparison of the starting price and payment method of Freshservice and Snow. You can purchase Freshservice with Agent/Month Billed annually payment plans. Whereas, Information related to the payment plans of Snow is unavailable. Freshservice provides a free trial whereas, Snow does not provide a free trial.

Free Trial

SAAS

Free Trial

Monthly

Yearly

Free Trial

Monthly

Yearly

Features

Compare between Freshservice and Snow based on their key features and functionalities to pick the right one for your business.

Asset Management

Knowledge Management

Project Management

Self Service Portal

Access Controls

Knowledge Base

Contract Management

Incident Management

Ticket Management

Problem Management

Workflow Automation

Business Rules Management

Change Management

Release Management

Approval workflows

Portal Customization

Mobile Apps

Reporting and Analytics

IT Asset Management

SLA Management

Service Catalog

Cloud management

Project Management

Purchase Order Management

SaaS Management

Project Portfolio Management

Workload Management

Orchestration

Workspaces

Workflow Automator

Multiple Portal Languages

Custom SSL

Marketplace Apps

Employee Onboarding

On-call Management

MSP Mode

Alert Management

Service Health Monitoring

Team Dashboards

IP Range Restrictions

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Asset Management

Audit Trail

Document Management

Customer DataBase

Inventory Tracking

Billing & Invoicing

Surveys & Feedback

Analytics

Knowledge Base

Reporting

Asset Budgeting

Keyword Search

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Remote Desktop Control

Remote Access

Screen Sharing

Dashboard

File sharing

Real Time Chat

Session Recording

Session Transfer

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Overall Ratings

Compare how Freshservice stacks up against Snow in terms of ratings and user experience. Select the Service Desk Management software that perfectly aligns with your business requirements.

Feature Feature 4.4

Feature

Out of 5

Ease of use Ease of use 4.6

Ease of use

Out of 5

Value for money Value for money 4.7

Value for money

Out of 5

Customer support Customer support 4.7

Customer support

Out of 5

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Feature Feature 4.5

Feature

Out of 5

Ease of use Ease of use 4.8

Ease of use

Out of 5

Value for money Value for money 4.7

Value for money

Out of 5

Customer support Customer support 4.8

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by Freshservice and Snow in Service Desk Management Software category, we've provided an average user rating for each software below. Freshservice has 7 reviews while Snow has not received any reviews. Be the first one to write Snow review

Pinky Subhash Chandra Agarwal

Good

Pros

Product is easy to use. Convenient and simple to understand, even for a fresher.

Cons

Canned response feature, Escalation feature can be improved as of now.

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Abhinav Puri

Secure and Fantastic Support

Pros

When I have to be away but a client needs a file right away, being able to access my computer from anywhere has been a life saver. It's fast and easy to use and has saved me a lot of headache.

Cons

Individual passwords on each computer for increased security. Easy and fast to setup.

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Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Service Desk Management Software. Freshservice is available on Windows, Linux, MacOs desktop platforms and Android, IOS mobile platforms. Snow is available on Web App desktop platforms.

Windows

MacOs

IOS

Android

Web App

(Not Provided by Vendor)

Customer Support

The quality and timeliness of support are important parameters when comparing Freshservice with Snow. Freshservice offers Email, Phone, Live Support, Training and Tickets to its customers, while Snow provides Email, Phone, Live Support and Tickets.

phone

email

live support

tickets

training

phone

email

live support

tickets

phone

email

live support

tickets

Languages Supported

Freshservice and Snow are supported in the following languages.

Chinese

Dutch

English

French

German

Italian

Japanese

Korean

Polish

Portuguese

Spanish

Swedish

English

Dutch

English

French

German

Italian

Japanese

Korean

Portuguese

Spanish

Turkish

Typical Customer

The target customer base of Freshservice vs Snow is mentioned below. Check which software fits your business requirements perfectly.

Startups

Enterprises

SMBs

Freelancer

Startups

SMBs

Enterprises

(Not Provided by Vendor)

Integrations

Find out which tools Freshservice and Snow integrate with and make the right choice. Get the Service Desk Management software that connects with your preferred apps for best results!

(Not Provided by Vendor)

(Not Provided by Vendor)

zendesk

freshdesk

freshservice

JIRA

onelogin

okta

Azure AD

Keycloak

G Suite

Jamf

Video

To gain a better understanding of how these Freshservice and Snow work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Freshservice and Snow and learn how they operate. Explore the company name, its location, and more!

Company Name :

Freshworks

Headquarter :

Chennai

Website :

Visit Website

Company Name :

Snow Software

Headquarter :

Stockholm

Company Name :

IDrive

Headquarter :

Calabasas

Website :

Visit Website

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