Are you struggling to find the perfect Service Desk Management Software that aligns with your complex demands? Our curated list of top-tier solutions offers personalization to meet your unique needs. Additionally, we've created a comprehensive comparison of Freshservice vs. SysAid all in one place to simplify your decision-making process. Freshservice is rated 4.4 while SysAid is rated 4.8.
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List of All Service Desk Management Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Freshservice vs SysAid with the following detailed pricing plan info. Freshservice comes in 3 packages: Starter, Growth, Pro. On the other hand, SysAid has not provided information about its pricing.
- Free Plan
- Free Trial
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
Features
Compare between Freshservice and SysAid based on their key features and functionalities to pick the right one for your business.
- Ticket Management
- It Asset Management
- Vendor Management
- Project Management
- Collaboration
- Self Service Portal
- Mobile Apps
- Knowledge Base
- Workflow Automation
- Service Catalog
- Contract Management
- Orchestration
- Service Level Agreements (slas)
- Reporting And Analytics
- Business Rules Management
- Ticket Management
- It Asset Management
- Vendor Management
- Project Management
- Collaboration
- Self Service Portal
- Mobile Apps
- Knowledge Base
- Workflow Automation
- Service Catalog
- Contract Management
- Orchestration
- Service Level Agreements (slas)
- Reporting And Analytics
- Business Rules Management
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Freshservice and SysAid for better insights.
Awards
Freshservice and SysAid have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Service Desk Management Software category.
User Reviews
Based on all the user reviews and ratings received by Freshservice and SysAid in Service Desk Management Software category, we've provided an average user rating for each software below. Freshservice has 7 reviews while SysAid has 6 reviews
Pros
The product is easy to use, convenient, and simple to understand, even for a fresher.
Posted by - Pinky Subhash Chandra Agarwal
Pros
Ease of use and its varied set of features.
Posted by - Lifin Xavier
Cons
The app is quite buggy, and its reporting features are also very limited. Additionally, the dashboard is not very informative.
Posted by - Sakthi
Cons
A great disappointment comes from its below-standard reporting tools. It is hardly effective in this field.
Posted by - Nembou
Pros
The biggest pros of this software are that it brings all your databases and resources readily available on a single platform. This integration increases our productivity and helps us flourish more.
Posted by - Pratap
Pros
Easy and user-friendly tool for ticketing purposes. This tool can be linked to other software for generating automatic tickets. Can link incidents to problem and change management tickets. Can assign multiple tickets at a time.
Posted by - Prachi
Cons
It logs you out every 10 mins if not in use.
Posted by - Prachi
Cons
No such part/problem has been detected. Also depends on company to company requirements.
Posted by - Rajat Kala
Specifications
Check out the specifications of Freshservice and SysAid. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Freshservice and SysAid. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these Freshservice and SysAid work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Freshservice and SysAid and learn how they operate. Explore the company name, its location, and more!
Freshworks
Chennai
SysAid Technologies Ltd.
Tel Aviv
Alternatives
FAQs
For what other purposes can Freshservice and SysAid be used?
Apart from being a Service Desk Management software, Freshservice can be used as a project management software, ticketing management software, help desk software and asset management software, while SysAid can be utilized as a crm software, ticketing management software and help desk software.
Do Freshservice and SysAid offer a free trial?
Yes, Freshservice and SysAid provide a free trial to its users.
What are the key features of Freshservice and SysAid?
Key features of Freshservice include incident management, service catalog, problem management, change management, release management, asset management, while SysAid offers features, such as ticket management, self service portal, knowledge base, automated workflows.
Which is the better option between Freshservice and SysAid?
This depends on various factors, such as your requirements, costs, integrations, customer support, and more. However, based on customer ratings, Freshservice has an advantage over SysAid.
What level of customer support can I expect from Freshservice and SysAid?
Freshservice provides customer support over various channels including phone, email, live support and tickets, and SysAid provides customer support over phone, email, live support and more.
Freshservice
