Are you struggling to find the perfect Service Desk Management Software that aligns with your complex demands? Our curated list of top-tier solutions offers personalization to meet your unique needs. Additionally, we've created a comprehensive comparison of Freshservice vs. SysAid all in one place to simplify your decision-making process. Freshservice is rated 4.4 while SysAid is rated 4.8.

Plans and Pricing

Compare pricing of Freshservice vs SysAid with the following detailed pricing plan info. Freshservice comes in 4 packages: Starter, Growth, Pro, Enterprise. On the other hand, SysAid has not provided information about its pricing.

Starter
$ 19

Agent/Month Billed annually

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Growth
$ 50

Agent/Month Billed annually

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Pro
$ 97

Agent/Month Billed annually

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Enterprise
$ 122

Agent/Month Billed annually

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Billed monthly
$ 17

Agent/Month

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Freshservice and SysAid for better insights.

Awards

Freshservice and SysAid have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Service Desk Management Software category.

Freshservice Award
Freshservice Award
Freshservice Award

Payment Type

Below is the comparison of the starting price and payment method of Freshservice and SysAid. You can purchase Freshservice with Agent/Month Billed annually payment plans. Whereas, Information related to the payment plans of SysAid is unavailable. Freshservice provides a free trial whereas, SysAid does not provide a free trial.

Free Trial

SAAS

Free Trial

Yearly

Free Trial

Monthly

Yearly

Features

Compare between Freshservice and SysAid based on their key features and functionalities to pick the right one for your business.

Asset Management

Knowledge Management

Project Management

Self Service Portal

Access Controls

Knowledge Base

Contract Management

Incident Management

Ticket Management

Problem Management

Workflow Automation

Business Rules Management

Change Management

Release Management

Approval workflows

Portal Customization

Mobile Apps

Reporting and Analytics

IT Asset Management

SLA Management

Service Catalog

Cloud management

Project Management

Purchase Order Management

SaaS Management

Project Portfolio Management

Workload Management

Orchestration

Workspaces

Workflow Automator

Multiple Portal Languages

Custom SSL

Marketplace Apps

Employee Onboarding

On-call Management

MSP Mode

Alert Management

Service Health Monitoring

Team Dashboards

IP Range Restrictions

Read More

Asset Management

Email Integration

Help Desk

Inventory Management

Task Management

Onboarding

Real Time Monitoring

Workflow Management

Collaboration

Inventory Tracking

Issue Management

Surveys & Feedback

Dashboard

Activity Tracking

Software Inventory

Analytics

Scheduling

Knowledge Base

Escalation Management

Automated Routing

Incident Management

Service Desk (ITIL ITSM)

Ticket Management

Help Desk Management

Problem Management

Service Level Management

Service Level Agreement (SLA) Management

Calendar Management

Client Portal

Routing

Event Logs

Asset Lifecycle Management

Workflow Automation

Configuration Management

Change Management

Incident Reporting

Multi-Channel Communication

Release Management

Service Catalog Management

Asset Tracking

Mobile Access

Service History Tracking

Remote Access

Approval Workflow

Completion Tracking

Whitelisting / Blacklisting

Email Distribution

Saas helpdesk software

Prioritization

Action Management

Multi-Channel Collection

Trend Analysis

Reporting/Analytics

Canned Responses

Change Planning

Knowledge Base Management

IT Asset Management

Mobile Notifications

Warranty Tracking

Pre-built Templates

GDPR Compliance

Archiving

Multi-Language

Cataloging/Categorization

Patch Management

Queue Management

Alerts / Escalation

Ticket/Issue Tracking

Barcode / Ticket Scanning

Activity Log

Release & Deployment Management

CMDB

SLA Management

Hardware Inventory

Service Reporting

Troubleshooting Reports

Scheduled Messaging

Service Catalog

SLA Monitoring

Notification Scheduling

Server Monitoring

Multi-Patch Deployments

Ticketing system

Task automation

Self-service automation

Service Automation

Ticket Automation

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Agent Scheduling

Assignment Management

Call Me Option

Customizable Branding

Knowledge Database

Offline Form

Persistent Chat

Shortcut Messages

Visitor Targeting

Real Time Monitoring

File Sharing

Visitor Tracking

Automatic Chat Translation

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Overall Ratings

Compare how Freshservice stacks up against SysAid in terms of ratings and user experience. Select the Service Desk Management software that perfectly aligns with your business requirements.

Feature Feature 4.4

Feature

Out of 5

Ease of use Ease of use 4.6

Ease of use

Out of 5

Value for money Value for money 4.7

Value for money

Out of 5

Customer support Customer support 4.7

Customer support

Out of 5

Feature Feature 4.7

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 4.8

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Feature Feature 4.8

Feature

Out of 5

Ease of use Ease of use 4.8

Ease of use

Out of 5

Value for money Value for money 4.8

Value for money

Out of 5

Customer support Customer support 4.8

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by Freshservice and SysAid in Service Desk Management Software category, we've provided an average user rating for each software below. Freshservice has 7 reviews while SysAid has 6 reviews

Pinky Subhash Chandra Agarwal

Good

Pros

Product is easy to use. Convenient and simple to understand, even for a fresher.

Cons

Canned response feature, Escalation feature can be improved as of now.

Read all 7 reviews
Rajat Kala

Excellent Performance, Exceed Expectation.

Pros

Automation System, Time Taken For Processing Command, Easy To Understand Features.

Cons

No Such Part/ Problem Has Been Detected. Also depends upon company to company requirements.

Read all 6 reviews
Naveen Pabreja

Easyness of Olark

Pros

Easyness

Cons

reporting

Read all 4 reviews

Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Service Desk Management Software. Freshservice is available on Windows, Linux, MacOs desktop platforms and Android, IOS mobile platforms. SysAid is available on Windows, MacOs desktop platforms.

Windows

MacOs

IOS

Android

Windows

MacOs

Windows

MacOs

IOS

Android

Customer Support

The quality and timeliness of support are important parameters when comparing Freshservice with SysAid. Freshservice offers Email, Phone, Live Support, Training and Tickets to its customers, while SysAid provides Email, Phone, Live Support, Training and Tickets.

phone

email

live support

tickets

training

phone

email

live support

tickets

training

phone

email

live support

tickets

training

Languages Supported

Freshservice and SysAid are supported in the following languages.

Chinese

Dutch

English

French

German

Italian

Japanese

Korean

Polish

Portuguese

Spanish

Swedish

Chinese

English

French

German

Hebrew

Italian

Japanese

Portuguese

Russian

Spanish

Afrikaans

Amharic

Arabic

Assamese

Azerbaijani

Bashkir

Basque

Bengali/Bangla

Bulgarian

Catalan

Czech

Danish

English

Esperanto

Estonian

Finnish

French

Galician

German

Greek

Irish

Persian

Welsh

Typical Customer

The target customer base of Freshservice vs SysAid is mentioned below. Check which software fits your business requirements perfectly.

Startups

Enterprises

SMEs

Freelancer

Startups

SMEs

Agencies

Enterprises

Startups

Enterprises

SMEs

Freelancer

Integrations

Find out which tools Freshservice and SysAid integrate with and make the right choice. Get the Service Desk Management software that connects with your preferred apps for best results!

(Not Provided by Vendor)

Slack

Sage 50

SAP

SalesForce

EasyRun

Asterisk

OTRS

Ping Identity

Visual Studio

QuickBooks

SSO Connector

Jira Software - Cloud Service

TeamViewer Embedded Service

SolarWinds

Google Apps

ADFS

Skype for Business

Okta

CAS

Trello

OneLogin

Office365

Nagios

OpenAM

IP Filter

Shibboleth

Bomgar

LogMeIn Rescue

Azure

Chromebook

POwer BI Extract

Salesforce

Hubspot

MailChimp

Shopify

Wordpress

Magento

and BigCommerce

Slack

Zendesk

Front

Help Scout

Desk

SugarCRM

Nutshell

Mailchimp

Drupal

WooCommerce

ActiveCampain

Magento

GreenRope

Video

To gain a better understanding of how these Freshservice and SysAid work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Freshservice and SysAid and learn how they operate. Explore the company name, its location, and more!

Company Name :

Freshworks

Headquarter :

Chennai

Website :

Visit Website

Company Name :

SysAid Technologies Ltd.

Headquarter :

Tel Aviv

Website :

Visit Website

Company Name :

Olark

Website :

Visit Website

Alternatives