In search of the ideal Service Desk Management Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Freshservice versus Wrike. To get better insight, here’s how users have rated these products. Freshservice is rated 4.4 while Wrike is rated 4.7.
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List of All Service Desk Management Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Freshservice vs Wrike with the following detailed pricing plan info. Freshservice comes in 3 packages: Starter, Growth, Pro. On the other hand, Wrike comes in 3 packages: Free, Team, Business.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between Freshservice and Wrike based on their key features and functionalities to pick the right one for your business.
- Knowledge Management
- Time Tracking
- Incident Management
- Self Service Portal
- Business Rules Management
- Mobile Apps
- Portal Customization
- Orchestration
- Service Catalog
- Asset Management
- Approval Workflows
- Ticket Management
- Vendor Management
- Change Management
- Service Level Agreements (slas)
- Knowledge Management
- Time Tracking
- Incident Management
- Self Service Portal
- Business Rules Management
- Mobile Apps
- Portal Customization
- Orchestration
- Service Catalog
- Asset Management
- Approval Workflows
- Ticket Management
- Vendor Management
- Change Management
- Service Level Agreements (slas)
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Freshservice and Wrike for better insights.
Awards
Freshservice and Wrike have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Service Desk Management Software category.
User Reviews
Based on all the user reviews and ratings received by Freshservice and Wrike in Service Desk Management Software category, we've provided an average user rating for each software below. Freshservice has 7 reviews while Wrike has 13 reviews
Pros
Ease of use and its varied set of features.
Posted by - Lifin Xavier
Pros
User-friendly and advanced integration. A great tool for maintaining automated service records. Comes with a robust API integration.
Posted by - Nembou
Cons
The app is quite buggy, and its reporting features are also very limited. Additionally, the dashboard is not very informative.
Posted by - Sakthi
Cons
Canned response feature and escalation feature can be improved as of now.
Posted by - Pinky Subhash Chandra Agarwal
Pros
If you need to bill clients, you will need to integrate Wrike with a third party. Setup and onboarding will take longer than some of the other solutions. Once acclimated, teams appreciate the functionality, and in general, its a great system for managing projects. Its quite scalable for other purposes, such as CRM. The tiered pricing and features for each can be pretty confusing, so make sure that you understand the add-ons and the associated costs. For example, functions like proofing are extra. Take advantage of the consulting to set up and establish a good relationship with your CSM. Take advantage of integrations with other tools like Slack and Jira.
Posted by - Lelodivova
Pros
Its easy to organize and manage daily tasks and projects. Time tracking on tasks and projects is simple. I like the ease of monitoring projects with this software. Its simple to customize.
Posted by - Elias Kinuthia
Cons
Wrike Software has them all that adapt to its functionalities and services.
Posted by - Lucas Jacob
Cons
The only downside is the cost, which can be a bit on the higher side for smaller teams.
Posted by - Charles Mattson
Specifications
Check out the specifications of Freshservice and Wrike. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Freshservice and Wrike. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these Freshservice and Wrike work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Freshservice and Wrike and learn how they operate. Explore the company name, its location, and more!
Freshworks
Chennai
Alternatives
FAQs
Which mobile platforms do Freshservice and Wrike support?
Freshservice supports Android and IOS, while Wrike supports Android and IOS.
What are the key features of Freshservice and Wrike?
Key features of Freshservice include incident management, service catalog, problem management, change management, release management, asset management, while Wrike offers features, such as task management, gantt chart, time tracking, collaboration tools.
For what other purposes can Freshservice and Wrike be used?
Apart from being a Service Desk Management software, Freshservice can be used as a project management software, ticketing management software, help desk software and asset management software, while Wrike can be utilized as a fixed asset accounting software, collaboration software and document management software.
What level of customer support can I expect from Freshservice and Wrike?
Freshservice provides customer support over various channels including phone, email, live support and tickets, and Wrike provides customer support over phone, email, live support and more.
Do Freshservice and Wrike offer a free trial?
Yes, Freshservice and Wrike provide a free trial to its users.
Wrike
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