Are you struggling to find the perfect Customer Service Software that aligns with your complex demands? Our curated list of top-tier solutions offers personalization to meet your unique needs. Additionally, we've created a comprehensive comparison of Front vs. Help Scout all in one place to simplify your decision-making process. Front is rated 5.0 while Help Scout is rated 3.0.

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List of All Customer Service Software

SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.

Customer Service

5.0

(1 Review)
Free Demo
Free Demo

Help Desk

3.0

(1 Review)
Free Demo
Free Demo

Plans and Pricing

Compare pricing of Front vs Help Scout with the following detailed pricing plan info. Front comes in 3 packages: Growth, Scale, Premier. On the other hand, Help Scout comes in 3 packages: Free, Standard, Plus.

Starting Price
The starting price may change depending on factors like subscription period, extra features, additional fees, and others. For accurate pricing, it's best to contact the vendor directly.
$ 59
Per Month
  • Free Plan
  • Free Trial
Get Best Price
Starting Price
The starting price may change depending on factors like subscription period, extra features, additional fees, and others. For accurate pricing, it's best to contact the vendor directly.
$ 0
Forever/Unlimited user
  • Free Plan
  • Free Trial
Get Best Price

Features

Compare between Front and Help Scout based on their key features and functionalities to pick the right one for your business.

  • Appointment Management
  • Canned Responses
  • CRM Integrations
  • Customizable Signatures
  • Mobile App
  • Internal Comments
  • Automated Workflows
  • Customizable Tags
  • Real Time Notifications
  • Team Collaboration
  • Dashboard
  • Api Access
  • CRM & Sales Dashboards
  • Customer Profiles
  • Third Party Integrations
View All Front Features
  • Appointment Management
  • Canned Responses
  • CRM Integrations
  • Customizable Signatures
  • Mobile App
  • Internal Comments
  • Automated Workflows
  • Customizable Tags
  • Real Time Notifications
  • Team Collaboration
  • Dashboard
  • Api Access
  • CRM & Sales Dashboards
  • Customer Profiles
  • Third Party Integrations
View All Help Scout Features

Screenshots

Take a look at the below screenshots and seamlessly compare the user interface of Front and Help Scout for better insights.

Ratings

Compare how Front stacks up against Help Scout in terms of ratings and user experience. Select the Customer Service software that perfectly aligns with your business requirements.

Overall Rating (out of 5)
Overall Rating 5
Feature
Feature 5
Ease of Use
Ease of Use 5
Value for Money
Value for Money 5
Customer Support
Customer Support 5
Likelihood to Recommend
After users review a product on our website, we simply ask if they'd suggest it to friends or colleagues. The "Likelihood to Recommend" rating combines all these opinions for an overall score.
100%
View All Front Reviews
Overall Rating (out of 5)
Overall Rating 3
Feature
Feature 4
Ease of Use
Ease of Use 3
Value for Money
Value for Money 2
Customer Support
Customer Support 4
Likelihood to Recommend
After users review a product on our website, we simply ask if they'd suggest it to friends or colleagues. The "Likelihood to Recommend" rating combines all these opinions for an overall score.
0%
View All Help Scout Reviews

Awards

Front and Help Scout have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.

Front Award
Front Award

User Reviews

Based on all the user reviews and ratings received by Front and Help Scout in Customer Service Software category, we've provided an average user rating for each software below. Front has 1 review while Help Scout has 1 review

Pros

Here, the overview dashboard provides understanding, knowledge, and user confirmation details.

Posted by - SAGAR MISAL 1

Cons

here i wish there will be more message template that help to user for good conversation.

Posted by - SAGAR MISAL 1

View All Front Reviews

Pros

Email or message has been read by a customer.

Posted by - Forhad Mollah

Cons

multitasking features

Posted by - Forhad Mollah

View All Help Scout Reviews

Specifications

Check out the specifications of Front and Help Scout. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.

Business
  • Freelancers
  • Startups
  • SMBs
  • Mid-Market
  • Enterprises
Accessibility
  • API
  • Free Trial
  • Mobile Support
  • Lifetime Free Plan
  • Customization
Available Support
  • Email
  • Phone
  • Live Support
  • Training
  • Tickets
Payment Type
  • Yearly
  • Monthly
  • Onetime (Perpetual License)
  • Transaction
Desktop & Mobile Platforms
  • Web App
  • Windows
  • macOS
  • iOS
  • Android
Business
  • Freelancers
  • Startups
  • SMBs
  • Mid-Market
  • Enterprises
Accessibility
  • API
  • Free Trial
  • Mobile Support
  • Lifetime Free Plan
  • Customization
Available Support
  • Email
  • Phone
  • Live Support
  • Training
  • Tickets
Payment Type
  • Yearly
  • Monthly
  • Onetime (Perpetual License)
  • Transaction
Desktop & Mobile Platforms
  • Web App
  • Windows
  • macOS
  • iOS
  • Android

Integration

Check out the specifications of Front and Help Scout. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.

Video

To gain a better understanding of how these Front and Help Scout work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Front and Help Scout and learn how they operate. Explore the company name, its location, and more!

Company Name

FrontApp, Inc.

Headquarter

San Francisco

Company Name

Help Scout

Headquarter

Boston

FAQs

This depends on various factors, such as your requirements, costs, integrations, customer support, and more. However, based on customer ratings, Help Scout has an advantage over Front.

Front is suitable for Startups, SMBs, Mid-Market & Enterprises, whereas Help Scout is suitable for Startups, SMBs & Freelancer.

Yes, Front and Help Scout provide a free trial to its users.

Key features of Front include shared inboxes, team collaboration, automated workflows, analytics and reporting, crm integrations, email templates, while Help Scout offers features, such as shared inbox, customer management, knowledge base, live chat.

Apart from being a Customer Service software, Front can be used as a crm software, ticketing management software, customer experience management software and customer service software, while Help Scout can be utilized as a quality management software, live chat software and complaint management system.

Front

Free Demo
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