In search of the ideal Customer Service Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Front versus Hiver. To get better insight, here’s how users have rated these products. Front is rated 5.0 while Hiver is rated 4.8.
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SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Front vs Hiver with the following detailed pricing plan info. Front comes in 3 packages: Growth, Scale, Premier. On the other hand, Hiver comes in 3 packages: Lite, Pro, Elite.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between Front and Hiver based on their key features and functionalities to pick the right one for your business.
- Appointment Management
- Email Integration
- Surveys & Feedback
- Automated Workflows
- Customizable Tags
- CRM Integrations
- Dashboard
- Internal Comments
- Performance Metrics
- Social Media Integration
- Real Time Notifications
- Help Desk
- Task Management
- Customizable Signatures
- Shared Inboxes
- Appointment Management
- Email Integration
- Surveys & Feedback
- Automated Workflows
- Customizable Tags
- CRM Integrations
- Dashboard
- Internal Comments
- Performance Metrics
- Social Media Integration
- Real Time Notifications
- Help Desk
- Task Management
- Customizable Signatures
- Shared Inboxes
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Front and Hiver for better insights.
Awards
Front and Hiver have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.
User Reviews
Based on all the user reviews and ratings received by Front and Hiver in Customer Service Software category, we've provided an average user rating for each software below. Front has 1 review while Hiver has 4 reviews
Pros
Here, the overview dashboard provides understanding, knowledge, and user confirmation details.
Posted by - SAGAR MISAL 1
Cons
here i wish there will be more message template that help to user for good conversation.
Posted by - SAGAR MISAL 1
Pros
One of the most impressive aspects of Hiver is its ability to seamlessly transform Gmail into a collaborative platform. The shared inbox feature allows multiple team members to access and respond to emails, fostering efficient communication and coordination within a team. This feature eliminates the need for forwarding or CCing messages, streamlining the entire email management process.
Posted by - faisal karim
Cons
Enhanced Email Synchronization: Occasionally, there have been minor glitches or delays in email synchronization. It would be beneficial for Hiver to further optimize this aspect to ensure seamless and real-time email updates. Improving the reliability and speed of email synchronization would help users stay on top of their inboxes and prevent any potential delays in responding to time-sensitive emails.
Posted by - faisal karim
Specifications
Check out the specifications of Front and Hiver. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Front and Hiver. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these Front and Hiver work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Front and Hiver and learn how they operate. Explore the company name, its location, and more!
FrontApp, Inc.
San Francisco
Hiver
San Jose
Alternatives
FAQs
For what other purposes can Front and Hiver be used?
Apart from being a Customer Service software, Front can be used as a crm software, ticketing management software, customer experience management software and whatsapp marketing software, while Hiver can be utilized as a ticketing management software, live chat software and customer engagement software.
Front and Hiver cater to which types of businesses?
Front is suitable for Startups, SMBs, Mid-Market & Enterprises, whereas Hiver is suitable for Startups, SMBs, Enterprises & .
What level of customer support can I expect from Front and Hiver?
Front provides customer support over various channels including phone, email, live support and tickets, and Hiver provides customer support over phone, email, live support and more.
Which is the better option between Front and Hiver?
This depends on various factors, such as your requirements, costs, integrations, customer support, and more. However, based on customer ratings, Hiver has an advantage over Front.
Do Front and Hiver offer a free trial?
Yes, Front and Hiver provide a free trial to its users.
Front
