Are you struggling to find the perfect Cloud Telephony Software that aligns with your complex demands? Our curated list of top-tier solutions offers personalization to meet your unique needs. Additionally, we've created a comprehensive comparison of Google Voice vs. Salesforce Service Cloud all in one place to simplify your decision-making process. Google Voice is rated 4.7 while Salesforce Service Cloud is rated 5.0.
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List of All Cloud Telephony Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Google Voice vs Salesforce Service Cloud with the following detailed pricing plan info. Google Voice has not provided information about its pricing. On the other hand, Salesforce Service Cloud comes in 4 packages: Salesforce Essentials, Lightning Professional, Lightning Enterprise, Lightning Unlimited.
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between Google Voice and Salesforce Service Cloud based on their key features and functionalities to pick the right one for your business.
- Call Screening
- Call Monitoring
- Multi Device Ringing
- Call Transfer
- Conference Calling
- Voicemail To Email
- Text Messaging
- Call Logs
- Custom Greetings
- Automated Attendant
- Number Porting
- International Calling
- Spam Filtering
- Call Forwarding
- Outbound Reporting
- Call Screening
- Call Monitoring
- Multi Device Ringing
- Call Transfer
- Conference Calling
- Voicemail To Email
- Text Messaging
- Call Logs
- Custom Greetings
- Automated Attendant
- Number Porting
- International Calling
- Spam Filtering
- Call Forwarding
- Outbound Reporting
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Google Voice and Salesforce Service Cloud for better insights.
Awards
Google Voice and Salesforce Service Cloud have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Cloud Telephony Software category.
User Reviews
Based on all the user reviews and ratings received by Google Voice and Salesforce Service Cloud in Cloud Telephony Software category, we've provided an average user rating for each software below. Google Voice has 7 reviews while Salesforce Service Cloud has 3 reviews
Pros
The product for Google Voice is very easy to use, and the speaker feature is most beneficial to me in helping sort out call volume.
Posted by - Chiffon Bremby
Pros
I can do every task at my home with Google Voice, like controlling lights, curtains, etc. Set a reminder or something.
Posted by - Saurav Thakur
Cons
Its half split screen, and its on when we keep our phone in our pocket, so I feel it is not a good option for something like that. Also, it is not connected to all of my smart gadgets, so I feel it is just a voice feature.
Posted by - G V S Abhishek Varma
Cons
The least beneficial to me is the hold option, as the call can freeze sometimes, so I feel that this could be better sorted out.
Posted by - Chiffon Bremby
Pros
Salesforce Service Cloud has the ability to integrate all the data into one place, which helps in tracking and consolidation.
Posted by - Aditya Sethi
Pros
The most beneficial part, I would say, is email to case/Web to case. We can set up autoresponses easily. We can configure support processes. We can make use of live chat and knowledge base.
Posted by - Ankit
Cons
Email case management needs more effort in terms of customization.
Posted by - Garima Kashyap
Cons
Overall, the product is the best of its kind; I just feel the licensing cost is a little more.
Posted by - Ankit
Specifications
Check out the specifications of Google Voice and Salesforce Service Cloud. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Video
To gain a better understanding of how these Google Voice and Salesforce Service Cloud work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Google Voice and Salesforce Service Cloud and learn how they operate. Explore the company name, its location, and more!
Google Inc.
Mountain View
SalesForce Inc.
California
Alternatives
FAQs
Google Voice is suitable for Startups, SMBs, Mid-Market & Enterprises, whereas Salesforce Service Cloud is suitable for Startups, Enterprises & SMBs.
Google Voice provides customer support over various channels including email, and Salesforce Service Cloud provides customer support over phone, email, live support and more.
Apart from being a Cloud Telephony software, Google Voice can be used as a business phone system, voip software and virtual business phone services, while Salesforce Service Cloud can be utilized as a quality management software, help desk software and live chat software.
This depends on various factors, such as your requirements, costs, integrations, customer support, and more. However, based on customer ratings, Google Voice has an advantage over Salesforce Service Cloud.
Google Voice provides a free trial, while Salesforce Service Cloud doesn’t offer free trial.
Google Voice
