In search of the ideal Help Desk Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of HappyFox versus Freshdesk. To get better insight, here’s how users have rated these products. HappyFox is rated 4.4 while Freshdesk is rated 4.5.

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Plans and Pricing

Compare pricing of HappyFox vs Freshdesk with the following detailed pricing plan info. HappyFox comes in 4 packages: POPULAR , MIGHTY, FANTASTIC, ENTERPRISE. On the other hand, Freshdesk comes in 4 packages: Free, Growth, Pro, Enterprise.

POPULAR
$ 19

Staff /Month

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MIGHTY
$ 29

Staff/Month

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FANTASTIC
$ 49

Staff /Month

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ENTERPRISE
$ 69

Staff /Month

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Free
$ 0

Per Month

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Growth
$ 14

Per Month

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Pro
$ 50

Per Month

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Enterprise
$ 79

Per Month

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of HappyFox and Freshdesk for better insights.

Awards

HappyFox and Freshdesk have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.

HappyFox Award
HappyFox Award

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Payment Type

Below is the comparison of the starting price and payment method of HappyFox and Freshdesk. You can purchase HappyFox with Staff /Month payment plans. Whereas, Freshdesk provides Per Month payment plans. HappyFox provides a free trial whereas, Freshdesk does not provide a free trial.

Free Trial

SAAS

Monthly

Yearly

Free Trial

Monthly

Yearly

Features

Compare between HappyFox and Freshdesk based on their key features and functionalities to pick the right one for your business.

Email Integration

Customer DataBase

Self Service Portal

Agent Scheduling

Assignment Management

Customizable Branding

Knowledge Database

Offline Form

Persistent Chat

Proactive Invitations

Real Time Monitoring

Live chat system

Surveys & Feedback

Knowledge Base

Alerts/Escalation

Automated Routing

Community Forums

Multiple Brands Products

Ticket Management

Help Desk Management

Service Level Management

Service Level Agreement (SLA) Management

Third Party Integration

Geo Targeting

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Email Integration

Customer DataBase

Online Activation

Social Media Integration

Self Service Portal

Live chat system

Billing & Invoicing

Surveys & Feedback

Knowledge Base

Alerts/Escalation

Automated Routing

Community Forums

Incident Management

Ticket Management

Help Desk Management

Issue Tracking

Online Forums

Problem Management

Service Level Management

Service Level Agreement (SLA) Management

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Document Storage

Surveys & Feedback

Multi Channel Management

Dashboard

Knowledge Base

Third Party Integration

Live Chat

Customer Experience Management

Real Time Chat

Group Messaging

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Overall Ratings

Compare how HappyFox stacks up against Freshdesk in terms of ratings and user experience. Select the Help Desk software that perfectly aligns with your business requirements.

Feature Feature 4.4

Feature

Out of 5

Ease of use Ease of use 4.4

Ease of use

Out of 5

Value for money Value for money 4.4

Value for money

Out of 5

Customer support Customer support 4.4

Customer support

Out of 5

Feature Feature 4.5

Feature

Out of 5

Ease of use Ease of use 4.7

Ease of use

Out of 5

Value for money Value for money 4.4

Value for money

Out of 5

Customer support Customer support 4.4

Customer support

Out of 5

Feature Feature 4.4

Feature

Out of 5

Ease of use Ease of use 4.5

Ease of use

Out of 5

Value for money Value for money 4.4

Value for money

Out of 5

Customer support Customer support 4.6

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by HappyFox and Freshdesk in Help Desk Software category, we've provided an average user rating for each software below. HappyFox has 10 reviews while Freshdesk has 25 reviews

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Jemin

Liked Trail and API Support for developers

Pros

I liked the Developer support and API documentation for customization and implementation in a private service.

Cons

Some more detailed services are confusing to the user. Some features have the same meaning but are represented differently.

Read all 25 reviews
Riya Shakya

Wonderful App

Pros

ubiAttendance app offline attendance punching feature most impressive feature.

Cons

No I will not found any less feature in ubiAttendance app every feature are good

Read all 16 reviews

Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Help Desk Software. HappyFox is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. Freshdesk is available on Windows, Linux, MacOs desktop platforms and Android, IOS mobile platforms.

Windows

MacOs

IOS

Android

Windows

MacOs

IOS

Android

Web App

Customer Support

The quality and timeliness of support are important parameters when comparing HappyFox with Freshdesk. HappyFox offers Email, Phone, Live Support and Tickets to its customers, while Freshdesk provides Email, Phone, Live Support, Training and Tickets.

phone

email

live support

tickets

phone

email

live support

tickets

training

phone

email

live support

tickets

Languages Supported

HappyFox and Freshdesk are supported in the following languages.

English

Arabic

Chinese

Czech

Danish

Dutch

English

Finnish

French

German

Italian

Japanese

Korean

Norwegian

Polish

Portuguese

Russian

Spanish

Swedish

Turkish

English

Typical Customer

The target customer base of HappyFox vs Freshdesk is mentioned below. Check which software fits your business requirements perfectly.

Freelancer

Startups

SMEs

Enterprises

Startups

Enterprises

SMEs

Freelancer

Startups

SMEs

Agencies

Enterprises

Video

To gain a better understanding of how these HappyFox and Freshdesk work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details HappyFox and Freshdesk and learn how they operate. Explore the company name, its location, and more!

Company Name :

HappyFox Inc.

Headquarter :

Irvine

Website :

Visit Website

Company Name :

Freshworks

Headquarter :

Chennai

Website :

Visit Website

Company Name :

ControlHippo

Headquarter :

Ahmedabad

Website :

Visit Website

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