In search of the ideal Help Desk Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of HappyFox versus Freshdesk. To get better insight, here’s how users have rated these products. HappyFox is rated 4.4 while Freshdesk is rated 4.5.

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List of All Help Desk Software

SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.

Plans and Pricing

Compare pricing of HappyFox vs Freshdesk with the following detailed pricing plan info. HappyFox comes in 4 packages: POPULAR , MIGHTY, FANTASTIC, ENTERPRISE. On the other hand, Freshdesk comes in 4 packages: Free, Growth, Pro, Enterprise.

Starting Price
The starting price may change depending on factors like subscription period, extra features, additional fees, and others. For accurate pricing, it's best to contact the vendor directly.
$ 19
Staff /Month
  • Free Plan
  • Free Trial
Get Best Price
Starting Price
The starting price may change depending on factors like subscription period, extra features, additional fees, and others. For accurate pricing, it's best to contact the vendor directly.
$ 0
Per Month
  • Free Plan
  • Free Trial
Get Best Price

Features

Compare between HappyFox and Freshdesk based on their key features and functionalities to pick the right one for your business.

  • Canned Actions
  • Ticket Management
  • Time Tracking
  • Role Based Access Control
  • Self Service Portal
  • Mobile App
  • Sla Management
  • Email To Ticket Conversion
  • Customer Database
  • Customizable Branding
  • Self Service Portal
  • Knowledge Database
  • Assignment Management
  • Automations
  • Knowledge Base
View All HappyFox Features
  • Canned Actions
  • Ticket Management
  • Time Tracking
  • Role Based Access Control
  • Self Service Portal
  • Mobile App
  • Sla Management
  • Email To Ticket Conversion
  • Customer Database
  • Customizable Branding
  • Self Service Portal
  • Knowledge Database
  • Assignment Management
  • Automations
  • Knowledge Base
View All Freshdesk Features

Screenshots

Take a look at the below screenshots and seamlessly compare the user interface of HappyFox and Freshdesk for better insights.

Ratings

Compare how HappyFox stacks up against Freshdesk in terms of ratings and user experience. Select the Help Desk software that perfectly aligns with your business requirements.

Overall Rating (out of 5)
Overall Rating 4.4
Feature
Feature 4.4
Ease of Use
Ease of Use 4.4
Value for Money
Value for Money 4.4
Customer Support
Customer Support 4.4
Likelihood to Recommend
After users review a product on our website, we simply ask if they'd suggest it to friends or colleagues. The "Likelihood to Recommend" rating combines all these opinions for an overall score.
0%
View All HappyFox Reviews
Overall Rating (out of 5)
Overall Rating 4.5
Feature
Feature 4.5
Ease of Use
Ease of Use 4.7
Value for Money
Value for Money 4.3
Customer Support
Customer Support 4.4
Likelihood to Recommend
After users review a product on our website, we simply ask if they'd suggest it to friends or colleagues. The "Likelihood to Recommend" rating combines all these opinions for an overall score.
84%
View All Freshdesk Reviews

Awards

HappyFox and Freshdesk have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.

HappyFox Award
HappyFox Award

User Reviews

Based on all the user reviews and ratings received by HappyFox and Freshdesk in Help Desk Software category, we've provided an average user rating for each software below. HappyFox has 10 reviews while Freshdesk has 26 reviews

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Pros

I liked the developer support and API documentation for customization and implementation in a private service.

Posted by - Jemin

Pros

We can assign tickets to ourselves and others, reply to tickets, and resolve tickets.

Posted by - Sanchayeeta

Cons

Pricing is a little high. They should provide more features in the sprout plan.

Posted by - Anand

Cons

They upgraded to a new user interface, which looks great, as that had been the only drawback.

Posted by - Anmol

View All Freshdesk Reviews

Specifications

Check out the specifications of HappyFox and Freshdesk. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.

Business
  • Freelancers
  • Startups
  • SMBs
  • Mid-Market
  • Enterprises
Accessibility
  • API
  • Free Trial
  • Mobile Support
  • Lifetime Free Plan
  • Customization
Available Support
  • Email
  • Phone
  • Live Support
  • Training
  • Tickets
Payment Type
  • Yearly
  • Monthly
  • Onetime (Perpetual License)
  • Transaction
Desktop & Mobile Platforms
  • Web App
  • Windows
  • macOS
  • iOS
  • Android
Business
  • Freelancers
  • Startups
  • SMBs
  • Mid-Market
  • Enterprises
Accessibility
  • API
  • Free Trial
  • Mobile Support
  • Lifetime Free Plan
  • Customization
Available Support
  • Email
  • Phone
  • Live Support
  • Training
  • Tickets
Payment Type
  • Yearly
  • Monthly
  • Onetime (Perpetual License)
  • Transaction
Desktop & Mobile Platforms
  • Web App
  • Windows
  • macOS
  • iOS
  • Android

Video

To gain a better understanding of how these HappyFox and Freshdesk work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details HappyFox and Freshdesk and learn how they operate. Explore the company name, its location, and more!

Company Name

HappyFox Inc.

Headquarter

Irvine

Company Name

Freshworks

Headquarter

Chennai

Website
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FAQs

What are the key features of HappyFox and Freshdesk?

Key features of HappyFox include ticket management, automations, customizable dashboard, knowledge base, self service portal, multi channel support, while Freshdesk offers features, such as ticketing management, automations, collaboration, self service portal.

Which is the better option between HappyFox and Freshdesk?

This depends on various factors, such as your requirements, costs, integrations, customer support, and more. However, based on customer ratings, Freshdesk has an advantage over HappyFox.

HappyFox and Freshdesk cater to which types of businesses?

HappyFox is suitable for Freelancer, Startups, SMBs & Enterprises, whereas Freshdesk is suitable for Startups, Enterprises, SMBs & Freelancer.

For what other purposes can HappyFox and Freshdesk be used?

Apart from being a Help Desk software, HappyFox can be used as a ticketing management software, help desk software, live chat software and service desk management software, while Freshdesk can be utilized as a crm software, quality management software and ticketing management software.

Which mobile platforms do HappyFox and Freshdesk support?

HappyFox supports Android and IOS, while Freshdesk supports Android and IOS.

Freshdesk

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