As one of the most essential tools in the current market, Help Desk Software solutions are in high demand. To assist you in selecting the optimal software, we've conducted a side-by-side comparison of Help Scout and Front App. For a better product experience, Help Scout offers customer support on Email and Tickets and Front App offers customer support on Email.
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List of All Help Desk Software
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Plans and Pricing
Compare pricing of Help Scout vs Front App with the following detailed pricing plan info. Help Scout comes in 3 packages: Free, Standard, Plus. On the other hand, Front App has not provided information about its pricing.
- Free Plan
- Free Trial
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
Features
Compare between Help Scout and Front App based on their key features and functionalities to pick the right one for your business.
- Customer Profiles
- Beacon
- Inbox Queue Management
- Integrations
- Email Integration
- Service Level Management
- Shared Inbox
- Docs Site
- Multi Channel Support
- Help Desk Management
- Live Chat
- Workflows
- Satisfaction Ratings
- Ticket Management
- Customer Database
- Customer Profiles
- Beacon
- Inbox Queue Management
- Integrations
- Email Integration
- Service Level Management
- Shared Inbox
- Docs Site
- Multi Channel Support
- Help Desk Management
- Live Chat
- Workflows
- Satisfaction Ratings
- Ticket Management
- Customer Database
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Help Scout and Front App for better insights.
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Awards
Help Scout and Front App have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
User Reviews
Based on all the user reviews and ratings received by Help Scout and Front App in Help Desk Software category, we've provided an average user rating for each software below. Help Scout has 1 review while Front App has not received any reviews. Be the first one to write Front App review
Pros
Email or message has been read by a customer.
Posted by - Forhad Mollah
Cons
multitasking features
Posted by - Forhad Mollah
No reviews yet. Be the first to review
Write a ReviewSpecifications
Check out the specifications of Help Scout and Front App. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Video
To gain a better understanding of how these Help Scout and Front App work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Help Scout and Front App and learn how they operate. Explore the company name, its location, and more!
Help Scout
Boston
Front
Sheffield
Alternatives
FAQs
Help Scout and Front App cater to which types of businesses?
Help Scout is suitable for Startups, SMBs & Freelancer, whereas Front App is suitable for Startups, SMBs, Mid-Market & Enterprises.
For what other purposes can Help Scout and Front App be used?
Apart from being a Help Desk software, Help Scout can be used as a quality management software, live chat software, complaint management system and knowledge management system, while Front App can be utilized as a email collaboration tools and email management software.
Do Help Scout and Front App offer a free trial?
Help Scout provides a free trial, while Front App doesn’t offer free trial.
What are the key features of Help Scout and Front App?
Key features of Help Scout include shared inbox, customer management, knowledge base, live chat, reporting, workflows, while Front App offers features, such as shared inboxes, team collaboration, automated workflows, canned responses.
What level of customer support can I expect from Help Scout and Front App?
Help Scout provides customer support over various channels including email and tickets, and Front App provides customer support over email and more.
Help Scout
