In search of the ideal Help Desk Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Help Scout versus Microsoft SharePoint. To get better insight, here’s how users have rated these products. Help Scout is rated 3.0 while Microsoft SharePoint is rated 5.0.
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Plans and Pricing
Compare pricing of Help Scout vs Microsoft SharePoint with the following detailed pricing plan info. Help Scout comes in 3 packages: Free, Standard, Plus. On the other hand, Microsoft SharePoint comes in 3 packages: SharePoint Online Plan 1, SharePoint Online Plan 2, Office 365 Enterprise E3.
Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of Help Scout and Microsoft SharePoint for better insights.
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Awards
Help Scout and Microsoft SharePoint have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
Payment Type
Below is the comparison of the starting price and payment method of Help Scout and Microsoft SharePoint. You can purchase Help Scout with Forever/Unlimited user payment plans. Whereas, Microsoft SharePoint provides User/Month payment plans. Help Scout provides a free trial whereas, Microsoft SharePoint does not provide a free trial.
Free Trial
Monthly
Free Trial
Monthly
Free Trial
Monthly
Yearly
Features
Compare between Help Scout and Microsoft SharePoint based on their key features and functionalities to pick the right one for your business.
Document Management
Email Integration
Customer DataBase
Self Service Portal
Knowledge Base
Inbox Queue Management
Incident Management
Known Issue Management
Ticket Management
Help Desk Management
Asset Management
Document Management
Email Integration
Inventory Management
Self Service Portal
Billing & Invoicing
Contract Management
Inbox Queue Management
Incident Management
Service Desk (ITIL ITSM)
Contact Manager
CRM & Sales Dashboards
CRM Analytics
Customer Support
Document Management
Email Marketing / SMS Marketing
Marketing Analytics
Marketing Automation
Performance Management
Project Management
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Overall Ratings
Compare how Help Scout stacks up against Microsoft SharePoint in terms of ratings and user experience. Select the Help Desk software that perfectly aligns with your business requirements.
User Reviews
Based on all the user reviews and ratings received by Help Scout and Microsoft SharePoint in Help Desk Software category, we've provided an average user rating for each software below. Help Scout has 1 review while Microsoft SharePoint has 9 reviews
It's Expensive Comparative to Others
Pros
Email or message had been read by a customer
Cons
multi tasking features
Microsoft SharePoint review
Pros
The ability to store and share documents with the power to select with whom the data can be shared.
Cons
There should be an option added which can select which data you want to display on your profile and which you don't.
The use of Hubspot CRM
Pros
There are a number of them. The integration, marketing tools,and socials
Cons
Display of the features should be improved or simplified,other features can also be added
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Help Desk Software. Help Scout is available on Windows, MacOs desktop platforms and Android, IOS mobile platforms. Microsoft SharePoint is available on Windows, MacOs desktop platforms and Android, IOS mobile platforms.
Windows
MacOs
IOS
Android
Windows
MacOs
IOS
Android
Web App
IOS
Android
Customer Support
The quality and timeliness of support are important parameters when comparing Help Scout with Microsoft SharePoint. Help Scout offers Email and Tickets to its customers, while Microsoft SharePoint provides Email, Phone and Training.
tickets
phone
training
phone
live support
tickets
training
Languages Supported
Help Scout and Microsoft SharePoint are supported in the following languages.
English
Arabic
Chinese
Dutch
English
French
Japanese
Korean
Portuguese
Romanian
Spanish
Turkish
English
French
German
Japanese
Portuguese
Spanish
Typical Customer
The target customer base of Help Scout vs Microsoft SharePoint is mentioned below. Check which software fits your business requirements perfectly.
Startups
SMEs
Freelancer
Startups
Enterprises
SMEs
Freelancer
Startups
SMEs
Agencies
Integrations
Find out which tools Help Scout and Microsoft SharePoint integrate with and make the right choice. Get the Help Desk software that connects with your preferred apps for best results!
(Not Provided by Vendor)
(Not Provided by Vendor)
Drift
PandaDoc
Proposify
SalesForce
Seventh Sense
Survey Monkey
EventBrite
Gravity Forms
Bitly
Unbounce
DataBox
TrenDemon
HotJar
CallRail
Wistia
TwentyThree
ReadyTalk
GoToWebinar
Beacon
Video
To gain a better understanding of how these Help Scout and Microsoft SharePoint work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Help Scout and Microsoft SharePoint and learn how they operate. Explore the company name, its location, and more!
HubSpot
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