Are you struggling to find the perfect Help Desk Software that aligns with your complex demands? Our curated list of top-tier solutions offers personalization to meet your unique needs. Additionally, we've created a comprehensive comparison of Help Scout vs. Microsoft SharePoint all in one place to simplify your decision-making process. Help Scout is rated 3.0 while Microsoft SharePoint is rated 5.0.
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List of All Help Desk Software
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Plans and Pricing
Compare pricing of Help Scout vs Microsoft SharePoint with the following detailed pricing plan info. Help Scout comes in 3 packages: Free, Standard, Plus. On the other hand, Microsoft SharePoint comes in 3 packages: SharePoint Online Plan 1, SharePoint Online Plan 2, Office 365 Enterprise E3.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between Help Scout and Microsoft SharePoint based on their key features and functionalities to pick the right one for your business.
- Collision Detection
- Workflows
- Known Issue Management
- Shared Inbox
- Docs Site
- Tagging
- Knowledge Base
- Customer Database
- Document Management
- Integrations
- Customer Management
- Service Level Management
- Beacon
- Inbox Queue Management
- Customer Profiles
- Collision Detection
- Workflows
- Known Issue Management
- Shared Inbox
- Docs Site
- Tagging
- Knowledge Base
- Customer Database
- Document Management
- Integrations
- Customer Management
- Service Level Management
- Beacon
- Inbox Queue Management
- Customer Profiles
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Help Scout and Microsoft SharePoint for better insights.
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Awards
Help Scout and Microsoft SharePoint have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
User Reviews
Based on all the user reviews and ratings received by Help Scout and Microsoft SharePoint in Help Desk Software category, we've provided an average user rating for each software below. Help Scout has 1 review while Microsoft SharePoint has 11 reviews
Pros
Email or message has been read by a customer.
Posted by - Forhad Mollah
Cons
multitasking features
Posted by - Forhad Mollah
Pros
It is a platform of content in the cloud that allows you to not only share any type of document, but also allows users to give different permissions, so that they can access or not access information, edit it or not, record a new document or not.
Posted by - Javier Daddino
Cons
If you choose to synchronize the information in the device, it is constantly synchronizing with the cloud and this may require a higher internet consumption.
Posted by - Javier Daddino
Specifications
Check out the specifications of Help Scout and Microsoft SharePoint. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Video
To gain a better understanding of how these Help Scout and Microsoft SharePoint work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Help Scout and Microsoft SharePoint and learn how they operate. Explore the company name, its location, and more!
Help Scout
Boston
Microsoft Corporation
Redmond
Alternatives
FAQs
What are the key features of Help Scout and Microsoft SharePoint?
Key features of Help Scout include shared inbox, customer management, knowledge base, live chat, reporting, workflows, while Microsoft SharePoint offers features, such as ticket management, automated workflows, customizable dashboards, knowledge base.
For what other purposes can Help Scout and Microsoft SharePoint be used?
Apart from being a Help Desk software, Help Scout can be used as a quality management software, live chat software, complaint management system and knowledge management system, while Microsoft SharePoint can be utilized as a document management software, intranet software and knowledge management system.
Help Scout and Microsoft SharePoint cater to which types of businesses?
Help Scout is suitable for Startups, SMBs & Freelancer, whereas Microsoft SharePoint is suitable for Startups, Enterprises, SMBs & Freelancer.
Do Help Scout and Microsoft SharePoint offer a free trial?
Yes, Help Scout and Microsoft SharePoint provide a free trial to its users.
Which mobile platforms do Help Scout and Microsoft SharePoint support?
Help Scout and Microsoft SharePoint both support Android and IOS.
Help Scout
