Choosing the right Help Desk Software solution requires thoroughly evaluating and comparing important factors. To provide an in-depth comparative analysis, we've developed a comparison that explores functionalities offered by Help Scout and ReplyDesk. The critical question remains: Help Scout versus ReplyDesk - which is better? Help Scout offers robust features such as live chat, automated workflows and ticket management while ReplyDesk has features like ticket management, multi channel support and custom fields.
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List of All Help Desk Software
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Plans and Pricing
Compare pricing of Help Scout vs ReplyDesk with the following detailed pricing plan info. Help Scout comes in 3 packages: Free, Standard, Plus. On the other hand, ReplyDesk comes in 3 packages: Essential, Professional, Growth.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between Help Scout and ReplyDesk based on their key features and functionalities to pick the right one for your business.
- Live Chat
- Automated Workflows
- Ticket Management
- Custom Fields
- Multi Channel Support
- Known Issue Management
- Reporting
- Api Access
- Document Management
- Mobile Apps
- Collision Detection
- Saved Replies
- Shared Inbox
- Customer Management
- Email Integration
- Live Chat
- Automated Workflows
- Ticket Management
- Custom Fields
- Multi Channel Support
- Known Issue Management
- Reporting
- Api Access
- Document Management
- Mobile Apps
- Collision Detection
- Saved Replies
- Shared Inbox
- Customer Management
- Email Integration
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Help Scout and ReplyDesk for better insights.
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Awards
Help Scout and ReplyDesk have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
User Reviews
Based on all the user reviews and ratings received by Help Scout and ReplyDesk in Help Desk Software category, we've provided an average user rating for each software below. Help Scout has 1 review while ReplyDesk has not received any reviews. Be the first one to write ReplyDesk review
Pros
Email or message has been read by a customer.
Posted by - Forhad Mollah
Cons
multitasking features
Posted by - Forhad Mollah
No reviews yet. Be the first to review
Write a ReviewSpecifications
Check out the specifications of Help Scout and ReplyDesk. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Video
To gain a better understanding of how these Help Scout and ReplyDesk work, you can check out the videos below. Browse through the videos and make the right choice.
(Not Provided by Vendor)
Company Details
Get insight into the company details Help Scout and ReplyDesk and learn how they operate. Explore the company name, its location, and more!
Help Scout
Boston
ReplyDesk
Alternatives
FAQs
For what other purposes can Help Scout and ReplyDesk be used?
Apart from being a Help Desk software, Help Scout can be used as a quality management software, live chat software, complaint management system and knowledge management system, while ReplyDesk can be utilized as a crm software.
Help Scout and ReplyDesk cater to which types of businesses?
Help Scout is suitable for Startups, SMBs & Freelancer, whereas ReplyDesk is suitable for Freelancer, Startups, Mid-Market & Enterprises.
What level of customer support can I expect from Help Scout and ReplyDesk?
Help Scout provides customer support over various channels including email and tickets, and ReplyDesk provides customer support over email, tickets and more.
Do Help Scout and ReplyDesk offer a free trial?
Yes, Help Scout and ReplyDesk provide a free trial to its users.
What are the key features of Help Scout and ReplyDesk?
Key features of Help Scout include shared inbox, customer management, knowledge base, live chat, reporting, workflows, while ReplyDesk offers features, such as ticket management, multi channel support, automated responses, customizable templates.
Help Scout
