In search of the ideal Help Desk Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Help Scout versus Support.cc by 500apps. To get better insight, here’s how users have rated these products. Help Scout is rated 3.0 while Support.cc by 500apps is rated 5.0.
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List of All Help Desk Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Help Scout vs Support.cc by 500apps with the following detailed pricing plan info. Help Scout comes in 3 packages: Free, Standard, Plus. On the other hand, Support.cc by 500apps comes in 1 packages: Monthly Plan.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between Help Scout and Support.cc by 500apps based on their key features and functionalities to pick the right one for your business.
- Knowledge Base
- Satisfaction Ratings
- Customer Database
- Shared Inbox
- Customer Management
- Customer Profiles
- Custom Reports
- Beacon
- Document Management
- Ticket Management
- Saved Replies
- Api Access
- Reporting
- Workflows
- Service Level Management
- Knowledge Base
- Satisfaction Ratings
- Customer Database
- Shared Inbox
- Customer Management
- Customer Profiles
- Custom Reports
- Beacon
- Document Management
- Ticket Management
- Saved Replies
- Api Access
- Reporting
- Workflows
- Service Level Management
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Help Scout and Support.cc by 500apps for better insights.
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Awards
Help Scout and Support.cc by 500apps have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
User Reviews
Based on all the user reviews and ratings received by Help Scout and Support.cc by 500apps in Help Desk Software category, we've provided an average user rating for each software below. Help Scout has 1 review while Support.cc by 500apps has 33 reviews
Pros
Email or message has been read by a customer.
Posted by - Forhad Mollah
Cons
multitasking features
Posted by - Forhad Mollah
Pros
If youre looking for a cost-effective way to improve your customer service, Support.cc is the answer. Its an excellent, all-in-one helpdesk ticketing solution.
Posted by - Edyth Bradena
Cons
This app has exceeded my expectations, and I have no complaints. It has all the necessary features, and its saved me a lot of time and money. Its user-friendly and can be used for any business.
Posted by - Edyth Bradena
Specifications
Check out the specifications of Help Scout and Support.cc by 500apps. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Help Scout and Support.cc by 500apps. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these Help Scout and Support.cc by 500apps work, you can check out the videos below. Browse through the videos and make the right choice.
(Not Provided by Vendor)
Company Details
Get insight into the company details Help Scout and Support.cc by 500apps and learn how they operate. Explore the company name, its location, and more!
Help Scout
Boston
500apps
Mukilteo
Alternatives
FAQs
This depends on various factors, such as your requirements, costs, integrations, customer support, and more. However, based on customer ratings, Support.cc by 500apps has an advantage over Help Scout.
Help Scout provides customer support over various channels including email and tickets, and Support.cc by 500apps provides customer support over phone, email, live support and more.
Yes, Help Scout and Support.cc by 500apps provide a free trial to its users.
Apart from being a Help Desk software, Help Scout can be used as a quality management software, live chat software, complaint management system and knowledge management system, while Support.cc by 500apps can be utilized as a ticketing management software and customer service software.
Help Scout is suitable for Startups, SMBs & Freelancer, whereas Support.cc by 500apps is suitable for Startups, SMBs, Mid-Market & Enterprises.
Help Scout
