As one of the most essential tools in the current market, Help Desk Software solutions are in high demand. To assist you in selecting the optimal software, we've conducted a side-by-side comparison of Helpshift and Help Scout. For a better product experience, Helpshift offers customer support on Email and Phone and Help Scout offers customer support on Email and Tickets.

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Plans and Pricing

Compare pricing of Helpshift vs Help Scout with the following detailed pricing plan info. Helpshift comes in 3 packages: Starter, Pro, Enterprise. On the other hand, Help Scout comes in 3 packages: Free, Standard, Plus.

Starter
$ 0

Per Month

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Pro
$ 185

Per Month

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Enterprise
$ 150

Per Month

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Free
$ 0

Forever/Unlimited user

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Standard
$ 20

User/Month

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Plus
$ 32

User/Month

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$ --

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Helpshift and Help Scout for better insights.

Helpshift Screenshot
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Helpshift Screenshot
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1/3

Helpshift Screenshot Helpshift Screenshot
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Awards

Helpshift and Help Scout have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.

Helpshift Award

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Helpshift Award

Payment Type

Below is the comparison of the starting price and payment method of Helpshift and Help Scout. You can purchase Helpshift with Per Month payment plans. Whereas, Help Scout provides Forever/Unlimited user payment plans.

Free Trial

Monthly

Free Trial

Yearly

Features

Compare between Helpshift and Help Scout based on their key features and functionalities to pick the right one for your business.

Document Management

Email Integration

Customer DataBase

Self Service Portal

Automated Routing

Inbox Queue Management

Known Issue Management

Multiple Brands Products

Service Desk (ITIL ITSM)

Ticket Management

Service Level Management

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Document Management

Email Integration

Customer DataBase

Self Service Portal

Knowledge Base

Inbox Queue Management

Incident Management

Known Issue Management

Ticket Management

Help Desk Management

Service Level Management

Service Level Agreement (SLA) Management

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Asset Management

Email Integration

Help Desk

Inventory Management

Task Management

Onboarding

Real Time Monitoring

Workflow Management

Collaboration

Inventory Tracking

Issue Management

Surveys & Feedback

Dashboard

Activity Tracking

Software Inventory

Analytics

Scheduling

Knowledge Base

Escalation Management

Automated Routing

Incident Management

Service Desk (ITIL ITSM)

Ticket Management

Help Desk Management

Problem Management

Service Level Management

Service Level Agreement (SLA) Management

Calendar Management

Client Portal

Routing

Event Logs

Asset Lifecycle Management

Workflow Automation

Configuration Management

Change Management

Incident Reporting

Multi-Channel Communication

Release Management

Service Catalog Management

Asset Tracking

Mobile Access

Service History Tracking

Remote Access

Approval Workflow

Completion Tracking

Whitelisting / Blacklisting

Email Distribution

Saas helpdesk software

Prioritization

Action Management

Multi-Channel Collection

Trend Analysis

Reporting/Analytics

Canned Responses

Change Planning

Knowledge Base Management

IT Asset Management

Mobile Notifications

Warranty Tracking

Pre-built Templates

GDPR Compliance

Archiving

Multi-Language

Cataloging/Categorization

Patch Management

Queue Management

Alerts / Escalation

Ticket/Issue Tracking

Barcode / Ticket Scanning

Activity Log

Release & Deployment Management

CMDB

SLA Management

Hardware Inventory

Service Reporting

Troubleshooting Reports

Scheduled Messaging

Service Catalog

SLA Monitoring

Notification Scheduling

Server Monitoring

Multi-Patch Deployments

Ticketing system

Task automation

Self-service automation

Service Automation

Ticket Automation

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Overall Ratings

Compare how Helpshift stacks up against Help Scout in terms of ratings and user experience. Select the Help Desk software that perfectly aligns with your business requirements.

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Feature Feature 4

Feature

Out of 5

Ease of use Ease of use 3

Ease of use

Out of 5

Value for money Value for money 2

Value for money

Out of 5

Customer support Customer support 4

Customer support

Out of 5

Feature Feature 4.7

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 4.8

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by Helpshift and Help Scout in Help Desk Software category, we've provided an average user rating for each software below. Helpshift has received no reviews while Help Scout has 1 review

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Forhad Mollah

It's Expensive Comparative to Others

Pros

Email or message had been read by a customer

Cons

multi tasking features

Read all 1 reviews
Rajat Kala

Excellent Performance, Exceed Expectation.

Pros

Automation System, Time Taken For Processing Command, Easy To Understand Features.

Cons

No Such Part/ Problem Has Been Detected. Also depends upon company to company requirements.

Read all 6 reviews

Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Help Desk Software. Helpshift is available on Windows, Linux, MacOs desktop platforms and Android, IOS mobile platforms. Help Scout is available on Windows, MacOs desktop platforms and Android, IOS mobile platforms.

Windows

MacOs

IOS

Android

Windows

MacOs

IOS

Android

Windows

MacOs

Customer Support

The quality and timeliness of support are important parameters when comparing Helpshift with Help Scout. Helpshift offers Email and Phone to its customers, while Help Scout provides Email and Tickets.

phone

email

email

tickets

phone

email

live support

tickets

training

Languages Supported

Helpshift and Help Scout are supported in the following languages.

Dutch

English

Polish

Swedish

Turkish

English

Chinese

English

French

German

Hebrew

Italian

Japanese

Portuguese

Russian

Spanish

Typical Customer

The target customer base of Helpshift vs Help Scout is mentioned below. Check which software fits your business requirements perfectly.

Startups

Enterprises

SMEs

Freelancer

Startups

SMEs

Freelancer

Startups

SMEs

Agencies

Enterprises

Integrations

Find out which tools Helpshift and Help Scout integrate with and make the right choice. Get the Help Desk software that connects with your preferred apps for best results!

(Not Provided by Vendor)

(Not Provided by Vendor)

Slack

Sage 50

SAP

SalesForce

EasyRun

Asterisk

OTRS

Ping Identity

Visual Studio

QuickBooks

SSO Connector

Jira Software - Cloud Service

TeamViewer Embedded Service

SolarWinds

Google Apps

ADFS

Skype for Business

Okta

CAS

Trello

OneLogin

Office365

Nagios

OpenAM

IP Filter

Shibboleth

Bomgar

LogMeIn Rescue

Azure

Chromebook

POwer BI Extract

Video

To gain a better understanding of how these Helpshift and Help Scout work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Helpshift and Help Scout and learn how they operate. Explore the company name, its location, and more!

Company Name :

Helpshift

Website :

Visit Website

Company Name :

Help Scout

Headquarter :

Boston

Website :

Visit Website

Company Name :

SysAid Technologies Ltd.

Headquarter :

Tel Aviv

Website :

Visit Website

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