Choosing the right Help Desk Software solution requires thoroughly evaluating and comparing important factors. To provide an in-depth comparative analysis, we've developed a comparison that explores functionalities offered by Hesk Help Desk and ReplyDesk. The critical question remains: Hesk Help Desk versus ReplyDesk - which is better? Hesk Help Desk offers robust features such as sla management, user management and canned responses while ReplyDesk has features like ticket management, sla management and custom fields.
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List of All Help Desk Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Hesk Help Desk vs ReplyDesk with the following detailed pricing plan info. Hesk Help Desk has not provided information about its pricing. On the other hand, ReplyDesk comes in 3 packages: Essential, Professional, Growth.
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between Hesk Help Desk and ReplyDesk based on their key features and functionalities to pick the right one for your business.
- Sla Management
- User Management
- Canned Responses
- Mobile Friendly
- Self Service Portal
- Custom Fields
- Email Notifications
- Alerts/escalation
- Surveys & Feedback
- Multi Language Support
- Search Functionality
- Incident Management
- Ticket Prioritization
- Ticket History
- Ticket Management
- Sla Management
- User Management
- Canned Responses
- Mobile Friendly
- Self Service Portal
- Custom Fields
- Email Notifications
- Alerts/escalation
- Surveys & Feedback
- Multi Language Support
- Search Functionality
- Incident Management
- Ticket Prioritization
- Ticket History
- Ticket Management
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Hesk Help Desk and ReplyDesk for better insights.
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Awards
Hesk Help Desk and ReplyDesk have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
User Reviews
Based on all the user reviews and ratings received by Hesk Help Desk and ReplyDesk in Help Desk Software category, we've provided an average user rating for each software below. Hesk Help Desk has 2 reviews while ReplyDesk has not received any reviews. Be the first one to write ReplyDesk review
Pros
Sure, please provide the text you would like me to review.
Posted by - Anshul sharma
Pros
I must say that the software helped us establish our online business. Starting from creating a website to online promotions, it helped me at each step. Its mobile app support is another major advantage.
Posted by - Lee
Cons
There are no grammatical errors in the text Nothing.
Posted by - Anshul sharma
Cons
I have had a pretty pleasing experience with the software as of now.
Posted by - Lee
No reviews yet. Be the first to review
Write a ReviewSpecifications
Check out the specifications of Hesk Help Desk and ReplyDesk. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Video
To gain a better understanding of how these Hesk Help Desk and ReplyDesk work, you can check out the videos below. Browse through the videos and make the right choice.
(Not Provided by Vendor)
Company Details
Get insight into the company details Hesk Help Desk and ReplyDesk and learn how they operate. Explore the company name, its location, and more!
Klemen Stirn
ReplyDesk
Alternatives
FAQs
Do Hesk Help Desk and ReplyDesk offer a free trial?
Yes, Hesk Help Desk and ReplyDesk provide a free trial to its users.
What level of customer support can I expect from Hesk Help Desk and ReplyDesk?
Hesk Help Desk provides customer support over various channels including email, and ReplyDesk provides customer support over email, tickets and more.
What are the key features of Hesk Help Desk and ReplyDesk?
Key features of Hesk Help Desk include ticket management, knowledge base, email notifications, customizable templates, file attachments, canned responses, while ReplyDesk offers features, such as ticket management, multi channel support, automated responses, customizable templates.
For what other purposes can Hesk Help Desk and ReplyDesk be used?
Apart from being a Help Desk software, Hesk Help Desk can be used as a complaint management system and self hosted help desk software, while ReplyDesk can be utilized as a crm software.
Hesk Help Desk and ReplyDesk cater to which types of businesses?
Hesk Help Desk is suitable for SMBs, Mid-Market & Enterprises, whereas ReplyDesk is suitable for Freelancer, Startups, Mid-Market & Enterprises.
Hesk Help Desk
