As one of the most essential tools in the current market, Help Desk Software solutions are in high demand. To assist you in selecting the optimal software, we've conducted a side-by-side comparison of iHelpdesk and Hiver. For a better product experience, iHelpdesk offers customer support on Email, Phone and Tickets and Hiver offers customer support on Email, Phone, Live Support, Training and Tickets.
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List of All Help Desk Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of iHelpdesk vs Hiver with the following detailed pricing plan info. iHelpdesk has not provided information about its pricing. On the other hand, Hiver comes in 3 packages: Lite, Pro, Elite.
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between iHelpdesk and Hiver based on their key features and functionalities to pick the right one for your business.
- Multi Channel Support
- Customer Feedback
- Network Monitoring
- Asset Management
- Email Integration
- Customizable Templates
- Service Level Agreement (sla) Management
- Knowledge Base
- Reporting And Analytics
- Alerts / Escalation
- Collaboration Tools
- Automated Workflows
- Escalation Management
- Knowledge Base Management
- Mobile Access
- Multi Channel Support
- Customer Feedback
- Network Monitoring
- Asset Management
- Email Integration
- Customizable Templates
- Service Level Agreement (sla) Management
- Knowledge Base
- Reporting And Analytics
- Alerts / Escalation
- Collaboration Tools
- Automated Workflows
- Escalation Management
- Knowledge Base Management
- Mobile Access
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of iHelpdesk and Hiver for better insights.
Awards
iHelpdesk and Hiver have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
User Reviews
Based on all the user reviews and ratings received by iHelpdesk and Hiver in Help Desk Software category, we've provided an average user rating for each software below. iHelpdesk has received no reviews while Hiver has 4 reviews
No reviews yet. Be the first to review
Write a ReviewPros
I love that I can assign emails to my team and see when they are completed
Posted by - Asghar Khan Badini
Pros
One of the most impressive aspects of Hiver is its ability to seamlessly transform Gmail into a collaborative platform. The shared inbox feature allows multiple team members to access and respond to emails, fostering efficient communication and coordination within a team. This feature eliminates the need for forwarding or CCing messages, streamlining the entire email management process.
Posted by - faisal karim
Cons
It was hard for me to find a con for this tool, as it offers all the essential features that I need to sort my emails and supervise the email flow for our team. However, I found a possible glitch when emails that are in pending status are not automatically opened whenever they receive a reply.
Posted by - Waleed Farooq
Cons
Hiver is a good app. It is easy to use and has excellent customer support.
Posted by - asad latif
Specifications
Check out the specifications of iHelpdesk and Hiver. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of iHelpdesk and Hiver. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these iHelpdesk and Hiver work, you can check out the videos below. Browse through the videos and make the right choice.
(Not Provided by Vendor)
Company Details
Get insight into the company details iHelpdesk and Hiver and learn how they operate. Explore the company name, its location, and more!
iDeskCentric
Hiver
San Jose
Alternatives
FAQs
What level of customer support can I expect from iHelpdesk and Hiver?
iHelpdesk provides customer support over various channels including email, phone and tickets, and Hiver provides customer support over phone, email, live support and more.
What are the key features of iHelpdesk and Hiver?
Key features of iHelpdesk include ticket management, knowledge base, self service portal, automated workflows, email integration, sla management, while Hiver offers features, such as email management, shared inboxes, collision detection, email tags.
Do iHelpdesk and Hiver offer a free trial?
iHelpdesk provides a free trial, while Hiver doesn’t offer free trial.
iHelpdesk and Hiver cater to which types of businesses?
iHelpdesk is suitable for Startups, Enterprises, SMBs & Freelancer, whereas Hiver is suitable for Startups, SMBs, Enterprises & .
iHelpdesk
