Identifying the ideal Help Desk Software to suit your specific requirements can be challenging. Jitbit Helpdesk is headquartered at Array, while Salesforce Service Cloud is headquartered at California. Choosing software like Jitbit Helpdesk or Salesforce Service Cloud requires thorough contemplation and comparing key factors. The question remains - Jitbit Helpdesk vs. Salesforce Service Cloud - which is the superior option? Check out the in-depth comparison now!
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List of All Help Desk Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Jitbit Helpdesk vs Salesforce Service Cloud with the following detailed pricing plan info. Jitbit Helpdesk comes in 4 packages: Small, Company, Enterprise, SaaS (hosted). On the other hand, Salesforce Service Cloud comes in 4 packages: Salesforce Essentials, Lightning Professional, Lightning Enterprise, Lightning Unlimited.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between Jitbit Helpdesk and Salesforce Service Cloud based on their key features and functionalities to pick the right one for your business.
- Service Desk (itil Itsm)
- Mobile Access
- Ticket Management
- User Roles And Permissions
- Document Management
- Incident Management
- File Attachments
- Customer Portal
- Customer Database
- Automated Routing
- Reporting And Analytics
- Inbox Queue Management
- Custom Workflows
- Asset Management
- Email Integration
- Service Desk (itil Itsm)
- Mobile Access
- Ticket Management
- User Roles And Permissions
- Document Management
- Incident Management
- File Attachments
- Customer Portal
- Customer Database
- Automated Routing
- Reporting And Analytics
- Inbox Queue Management
- Custom Workflows
- Asset Management
- Email Integration
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Jitbit Helpdesk and Salesforce Service Cloud for better insights.
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Awards
Jitbit Helpdesk and Salesforce Service Cloud have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
User Reviews
Based on all the user reviews and ratings received by Jitbit Helpdesk and Salesforce Service Cloud in Help Desk Software category, we've provided an average user rating for each software below. Jitbit Helpdesk has received no reviews while Salesforce Service Cloud has 3 reviews
No reviews yet. Be the first to review
Write a ReviewPros
Single source of truth for support.
Posted by - Garima Kashyap
Pros
Salesforce Service Cloud has the ability to integrate all the data into one place, which helps in tracking and consolidation.
Posted by - Aditya Sethi
Cons
Overall, the product is the best of its kind; I just feel the licensing cost is a little more.
Posted by - Ankit
Cons
Product is pricey compared to market competitors.
Posted by - Aditya Sethi
Specifications
Check out the specifications of Jitbit Helpdesk and Salesforce Service Cloud. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Video
To gain a better understanding of how these Jitbit Helpdesk and Salesforce Service Cloud work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Jitbit Helpdesk and Salesforce Service Cloud and learn how they operate. Explore the company name, its location, and more!
JItbit Software
SalesForce Inc.
California
Alternatives
FAQs
Do Jitbit Helpdesk and Salesforce Service Cloud offer a free trial?
Yes, Jitbit Helpdesk and Salesforce Service Cloud provide a free trial to its users.
What are the key features of Jitbit Helpdesk and Salesforce Service Cloud?
Key features of Jitbit Helpdesk include ticket management, email integration, knowledge base, automation rules, reporting and analytics, customizable ticket fields, while Salesforce Service Cloud offers features, such as case management, service console, knowledge base, omni channel routing.
Which mobile platforms do Jitbit Helpdesk and Salesforce Service Cloud support?
Jitbit Helpdesk and Salesforce Service Cloud both support Android and IOS.
What level of customer support can I expect from Jitbit Helpdesk and Salesforce Service Cloud?
Jitbit Helpdesk provides customer support over various channels including email, live support, tickets and training, and Salesforce Service Cloud provides customer support over phone, email, live support and more.
Jitbit Helpdesk and Salesforce Service Cloud cater to which types of businesses?
Jitbit Helpdesk is suitable for Startups, SMBs & Mid-Market, whereas Salesforce Service Cloud is suitable for Startups, Enterprises & SMBs.
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