In search of the ideal Help Desk Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Kapture CX versus Zendesk. To get better insight, here’s how users have rated these products. Kapture CX is rated 4.7 while Zendesk is rated 4.6.
You May Also Like
Featured products that are similar to the ones you selected below.
All Help Desk Software Products ›››Plans and Pricing
Compare pricing of Kapture CX vs Zendesk with the following detailed pricing plan info. Kapture CX comes in 3 packages: Essential, Professional, Enterprise. On the other hand, Zendesk comes in 7 packages: Support Team, Support Professional, Support Enterprise, Suite Team, Suite Growth, Suite Professional, Suite Enterprise.
Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of Kapture CX and Zendesk for better insights.
Awards
Kapture CX and Zendesk have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
Payment Type
Below is the comparison of the starting price and payment method of Kapture CX and Zendesk. You can purchase Kapture CX with User/Month/Billed Annually payment plans. Whereas, Zendesk provides Agent/Month payment plans.
Yearly
Free Trial
Monthly
Yearly
Free Trial
Monthly
Yearly
Features
Compare between Kapture CX and Zendesk based on their key features and functionalities to pick the right one for your business.
Customer Support
Knowledge Management
On-Demand (SaaS)
Mobile App
Self Service Portal
Surveys & Feedback
Dashboard
Call Center Management
Ticket Management
Real Time Analytics
Audit Trail
Case Management
Task Management
Appointment Management
API Integration
Customer DataBase
Performance Metrics
Social Media Integration
Self Service Portal
Assignment Management
Email Integration
API Integration
Onboarding
Agent Scheduling
Knowledge Database
Offline Form
Persistent Chat
Proactive Invitations
Shortcut Messages
Transfers / Routing
Still Confused to find the best software?
Overall Ratings
Compare how Kapture CX stacks up against Zendesk in terms of ratings and user experience. Select the Help Desk software that perfectly aligns with your business requirements.
User Reviews
Based on all the user reviews and ratings received by Kapture CX and Zendesk in Help Desk Software category, we've provided an average user rating for each software below. Kapture CX has 11 reviews while Zendesk has 37 reviews
Most Customizable CRM
Pros
Custom workflows
Cons
Handling chats and chatbots
Review of Zendesk ITSM
Pros
It's admin feature and accessibility, it is hosted in cloud all we have to do purchase the license as per our requirement. It comes with many features - Round Robin, auro assignment, group department segmentation, IAM and many more
Cons
Pricing can be improved while Zoho desk is offering almost same in lower in cost
Best software for communication
Pros
Messaging support is one of the best the software also improve. My site ability
Cons
The software have all features ineed idnt know anything that is miss the software is the best
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Help Desk Software. Kapture CX is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. Zendesk is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms.
Windows
MacOs
IOS
Android
Windows
MacOs
IOS
Android
Web App
Windows
MacOs
IOS
Android
Customer Support
The quality and timeliness of support are important parameters when comparing Kapture CX with Zendesk. Kapture CX offers Email, Phone, Live Support, Training and Tickets to its customers, while Zendesk provides Email, Phone, Live Support, Training and Tickets.
phone
live support
tickets
training
phone
live support
tickets
training
live support
tickets
Languages Supported
Kapture CX and Zendesk are supported in the following languages.
English
Hindi
Indonesian
Korean
Malay
Portuguese
Spanish
Thai
Vietnamese
Chinese
Danish
Dutch
English
French
German
Italian
Japanese
Korean
Polish
Portuguese
Russian
Slovenian
Spanish
Swedish
Thai
Turkish
English
French
German
Italian
Portuguese
Spanish
Typical Customer
The target customer base of Kapture CX vs Zendesk is mentioned below. Check which software fits your business requirements perfectly.
Startups
SMEs
Enterprises
Freelancer
Startups
SMEs
Enterprises
Freelancer
Startups
SMEs
Agencies
Enterprises
Integrations
Find out which tools Kapture CX and Zendesk integrate with and make the right choice. Get the Help Desk software that connects with your preferred apps for best results!
(Not Provided by Vendor)
Trello
Mailchimp Activity
Shopify
Salesforce
Klaus
Proactive Campaigns
Tymeshift
TeamViewer
Unbabel
Narvar
GMail
Hubspot
Zapier
Shopify
WordPress
Squarespace
Wix
PrestaShop
BigCommerce
Ecwid
Ecommerce
Messenger
External Email Inbox
Video
To gain a better understanding of how these Kapture CX and Zendesk work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Kapture CX and Zendesk and learn how they operate. Explore the company name, its location, and more!