Are you struggling to find the perfect Help Desk Software that aligns with your complex demands? Our curated list of top-tier solutions offers personalization to meet your unique needs. Additionally, we've created a comprehensive comparison of Kapture CX vs. Zendesk all in one place to simplify your decision-making process. Kapture CX is rated 4.7 while Zendesk is rated 4.7.
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Plans and Pricing
Compare pricing of Kapture CX vs Zendesk with the following detailed pricing plan info. Kapture CX comes in 3 packages: Essential, Professional, Enterprise. On the other hand, Zendesk comes in 7 packages: Support Team, Support Professional, Support Enterprise, Suite Team, Suite Growth, Suite Professional, Suite Enterprise.
Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of Kapture CX and Zendesk for better insights.
Awards
Kapture CX and Zendesk have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
Payment Type
Below is the comparison of the starting price and payment method of Kapture CX and Zendesk. You can purchase Kapture CX with User/Month/Billed Annually payment plans. Whereas, Zendesk provides Agent/Month payment plans.
Yearly
Free Trial
Monthly
Yearly
Free Trial
Monthly
Yearly
Features
Compare between Kapture CX and Zendesk based on their key features and functionalities to pick the right one for your business.
Customer Support
Knowledge Management
On-Demand (SaaS)
Mobile App
Self Service Portal
Surveys & Feedback
Dashboard
Call Center Management
Ticket Management
Real Time Analytics
Social Media Integration
Self Service Portal
Live chat system
Surveys & Feedback
Knowledge Base
Alerts/Escalation
Automated Routing
Community Forums
Multiple Brands Products
Ticket Management
Contact Manager
CRM & Sales Dashboards
CRM Analytics
Customer Support
Document Management
Email Marketing / SMS Marketing
Marketing Analytics
Marketing Automation
Performance Management
Project Management
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Overall Ratings
Compare how Kapture CX stacks up against Zendesk in terms of ratings and user experience. Select the Help Desk software that perfectly aligns with your business requirements.
User Reviews
Based on all the user reviews and ratings received by Kapture CX and Zendesk in Help Desk Software category, we've provided an average user rating for each software below. Kapture CX has 11 reviews while Zendesk has 22 reviews
Most Customizable CRM
Pros
Custom workflows
Cons
Handling chats and chatbots
Good ticket management
Pros
As a pro, I can mention how easy it is to use, both for engineers and supervisors who must take samples and metrics of the service provided.
Cons
As Cons, you can mention that the reports are poor, this is an important point of improvement that the platform has.
The use of Hubspot CRM
Pros
There are a number of them. The integration, marketing tools,and socials
Cons
Display of the features should be improved or simplified,other features can also be added
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Help Desk Software. Kapture CX is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. Zendesk is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms.
Windows
MacOs
IOS
Android
Windows
MacOs
IOS
Android
Web App
IOS
Android
Customer Support
The quality and timeliness of support are important parameters when comparing Kapture CX with Zendesk. Kapture CX offers Email, Phone, Live Support, Training and Tickets to its customers, while Zendesk provides Email, Phone, Live Support, Training and Tickets.
phone
live support
tickets
training
phone
live support
tickets
training
phone
live support
tickets
training
Languages Supported
Kapture CX and Zendesk are supported in the following languages.
English
Hindi
Indonesian
Korean
Malay
Portuguese
Spanish
Thai
Vietnamese
Chinese
Dutch
English
French
German
Italian
Japanese
Korean
Polish
Portuguese
Russian
Spanish
Swedish
Turkish
English
French
German
Japanese
Portuguese
Spanish
Typical Customer
The target customer base of Kapture CX vs Zendesk is mentioned below. Check which software fits your business requirements perfectly.
Startups
SMEs
Enterprises
Freelancer
Startups
SMEs
Enterprises
Startups
SMEs
Agencies
Integrations
Find out which tools Kapture CX and Zendesk integrate with and make the right choice. Get the Help Desk software that connects with your preferred apps for best results!
(Not Provided by Vendor)
(Not Provided by Vendor)
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PandaDoc
Proposify
SalesForce
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Survey Monkey
EventBrite
Gravity Forms
Bitly
Unbounce
DataBox
TrenDemon
HotJar
CallRail
Wistia
TwentyThree
ReadyTalk
GoToWebinar
Beacon
Video
To gain a better understanding of how these Kapture CX and Zendesk work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Kapture CX and Zendesk and learn how they operate. Explore the company name, its location, and more!
HubSpot
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