Choosing the right Live Chat Software solution requires thoroughly evaluating and comparing important factors. To provide an in-depth comparative analysis, we've developed a comparison that explores functionalities offered by Kayako and ultimate.ai. The critical question remains: Kayako versus ultimate.ai - which is better? Kayako offers robust features such as proactive invitations, chat tags and document management while ultimate.ai has features like knowledge base.
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Plans and Pricing
Compare pricing of Kayako vs ultimate.ai with the following detailed pricing plan info. Kayako comes in 3 packages: Inbox, Growth, Scale. On the other hand, ultimate.ai has not provided information about its pricing.
- Free Plan
- Free Trial
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
Features
Compare between Kayako and ultimate.ai based on their key features and functionalities to pick the right one for your business.
- Proactive Invitations
- Chat Tags
- Document Management
- Offline Messaging
- Agent Collision Detection
- Issue Tracking
- Live Chat System
- Real Time Monitoring
- Custom Chat Surveys
- Department Management
- Knowledge Base
- Proactive Chat Invitations
- File Sharing
- Call Me Option
- Chat Analytics
- Proactive Invitations
- Chat Tags
- Document Management
- Offline Messaging
- Agent Collision Detection
- Issue Tracking
- Live Chat System
- Real Time Monitoring
- Custom Chat Surveys
- Department Management
- Knowledge Base
- Proactive Chat Invitations
- File Sharing
- Call Me Option
- Chat Analytics
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Kayako and ultimate.ai for better insights.
Awards
Kayako and ultimate.ai have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Live Chat Software category.
User Reviews
Based on all the user reviews and ratings received by Kayako and ultimate.ai in Live Chat Software category, we've provided an average user rating for each software below. Kayako has 7 reviews while ultimate.ai has not received any reviews. Be the first one to write ultimate.ai review
Pros
Information on who else is viewing the conversation.
Posted by - Aakash Gandhi
Cons
Email notifications of conversations
Posted by - Aakash Gandhi
No reviews yet. Be the first to review
Write a ReviewSpecifications
Check out the specifications of Kayako and ultimate.ai. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Video
To gain a better understanding of how these Kayako and ultimate.ai work, you can check out the videos below. Browse through the videos and make the right choice.
(Not Provided by Vendor)
Company Details
Get insight into the company details Kayako and ultimate.ai and learn how they operate. Explore the company name, its location, and more!
Kayako Ltd.
London
ultimate.ai
Berlin
Alternatives
FAQs
What level of customer support can I expect from Kayako and ultimate.ai?
Kayako provides customer support over various channels including phone, email, live support and tickets, and ultimate.ai provides customer support over email and more.
What are the key features of Kayako and ultimate.ai?
Key features of Kayako include real time live chat, visitor tracking, canned responses, chat routing, file sharing, chat transcripts, while ultimate.ai offers features, such as ai powered automation, omnichannel support, customizable workflows, natural language processing.
Kayako and ultimate.ai cater to which types of businesses?
Kayako is suitable for Startups, Enterprises & SMBs, whereas ultimate.ai is suitable for Startups, SMBs, Mid-Market & Enterprises.
Do Kayako and ultimate.ai offer a free trial?
Kayako provides a free trial, while ultimate.ai doesn’t offer free trial.
Kayako
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