Choosing the right Live Chat Software solution requires thoroughly evaluating and comparing important factors. To provide an in-depth comparative analysis, we've developed a comparison that explores functionalities offered by LiveAgent and Asista. The critical question remains: LiveAgent versus Asista - which is better? LiveAgent offers robust features such as CRM, CRM integration and Email Integration while Asista has features like Case Management, Help Desk and Task Management.

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Plans and Pricing

Compare pricing of LiveAgent vs Asista with the following detailed pricing plan info. LiveAgent comes in 4 packages: Small, Medium, All-inclusive, Enterprise. On the other hand, Asista comes in 4 packages: LITE, STANDARD, PROFESSIONAL, ENTERPRISE.

Small
$ 9

Agent/Month

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Medium
$ 29

Agent/Month

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All-inclusive
$ 49

Agent/Month

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Enterprise
$ 69

Agent/Month

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LITE
$ 8

Per Agent(Resolver) per month

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STANDARD
$ 22

Per Agent(Resolver) per month

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PROFESSIONAL
$ 29

Per Agent(Resolver) per month

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ENTERPRISE
$ 43

Per Agent(Resolver) per month

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Customer Service
$ 29

Per Month

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Lyro AI Agent
$ 39

Per Month

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Automation
$ 29

Per Month

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Tidio+
$ 398

Per Month

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Free
$ 0

Per Month

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of LiveAgent and Asista for better insights.

Awards

LiveAgent and Asista have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Live Chat Software category.

LiveAgent Award
LiveAgent Award
LiveAgent Award

Payment Type

Below is the comparison of the starting price and payment method of LiveAgent and Asista. You can purchase LiveAgent with Agent/Month payment plans. Whereas, Asista provides Per Agent(Resolver) per month payment plans. LiveAgent provides a free trial whereas, Asista does not provide a free trial.

Free Trial

Monthly

Onetime(Perpetual license)

Free Trial

Monthly

Yearly

Features

Compare between LiveAgent and Asista based on their key features and functionalities to pick the right one for your business.

CRM

CRM integration

Email Integration

Knowledge Management

Call Center

Contact Management

Call Routing

Call Recording

Call Management

Agent Scheduling

Assignment Management

Call Me Option

Knowledge Database

Offline Form

Persistent Chat

Shortcut Messages

Visitor banning

Real Time Monitoring

Automatic Greetings

Visitor Tracking

Automatic Chat Translation

Live chat system

Email Management

Call Center Management

Call Monitoring

IVR / Voice Recognition

VoIP

Automatic Call Distribution

Knowledge Base

Call Logging

Call Scripting

Inbound Call Center

Outbound Call Center

Virtual Call Center

Automated Routing

Community Forums

Multiple Brands Products

Ticket Management

Help Desk Management

Macros

Routing

Video Call Recording

Event Logs

Rules-Based Workflow

Push Notifications

Gamification

Communication Management

Multi-Channel Communication

Template Management

Call Reporting

Customer Engagement

Mobile Access

For Call Centers

For Sales

Chat / Messaging

Customer Service Analytics

Call Transfer

Callback Scheduling

Mobile Ticketing

Social media management

Email Marketing

Search

Data Import / Export

Live Chat

Email Distribution

Drag & Drop

Filtering

Customer Lifecycle Management

Prioritization

Canned Responses

Proactive Chat

Multi Website Support

Chat Widget

Labels

Chat History

Real Time Chat

Chatbot

Knowledge Base Management

Email Automation

For Websites

Pre-built Templates

Campaign Personalization

Personalization

Omni-Channel

Multi-Language

Real Time Editing

Search/Filter

Real-time Chat

Ticket/Issue Tracking

Activity Log

Shared Inboxes

Mobile Messaging

SIP Trunking

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Case Management

Help Desk

Task Management

Workflow Management

Issue Management

Incident Management

Service Desk (ITIL ITSM)

Ticket Management

Help Desk Management

Issue Tracking

Service Level Management

Service Level Agreement (SLA) Management

Rules-Based Workflow

Service Management

Response Management

Service Catalog Management

Customer Engagement

Automated Scheduling

Customer Experience Management

Complaint Management

IT Asset Management

Ticket/Issue Tracking

Ticketing

SLA Management

Ticket / Order Fulfillment

Service Request Management

Service Catalog

SLA Monitoring

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Email Integration

API Integration

Onboarding

Agent Scheduling

Knowledge Database

Offline Form

Persistent Chat

Proactive Invitations

Shortcut Messages

Transfers / Routing

Visitor Targeting

Real Time Monitoring

Personal Greetings

Visitor Tracking

Dashboard

Lead Capture

Campaign Management

Analytics

Automated Routing

Ticket Management

Customer Communication

Contact Database

Reporting

Campaign Segmentation

Customer Segmentation

Advanced Reporting

Communication Management

Feedback Collection

Multi-Channel Communication

Data Analysis

Chat / Messaging

Customer Support Tracking

Email Response Control

Dashboards

Social Media Integration

Third Party Integration

Live Chat

Email Distribution

Drag & Drop

Customer Experience Management

Proactive Chat

Chat Widget

Labels

Chat History

Real Time Chat

Chatbot

Reporting and Analytics

Templates

Email Automation

Customer Data

Account Management

Engagement Monitoring

Customer Profiles

Personalization

On-Screen Chats

Pre-configured Bot

Multi-Language

Analytics/ROI Tracking

Chatbot Configuration

Open API

Codeless Bot

Chat Routing

Instagram Integration

Customer feedback collection

Customer onboarding

Customer feedback management

Ticketing system

Chatbot Automation

Cross-selling and upselling

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Overall Ratings

Compare how LiveAgent stacks up against Asista in terms of ratings and user experience. Select the Live Chat software that perfectly aligns with your business requirements.

Feature Feature 4.8

Feature

Out of 5

Ease of use Ease of use 4.8

Ease of use

Out of 5

Value for money Value for money 4.8

Value for money

Out of 5

Customer support Customer support 4.9

Customer support

Out of 5

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Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 4.8

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by LiveAgent and Asista in Live Chat Software category, we've provided an average user rating for each software below. LiveAgent has 43 reviews while Asista has not received any reviews. Be the first one to write Asista review

Jozef

easy to use and very helpful customer service tool

Pros

That is so easy to use. Everyone in our team knows what to do. The tickets can be given to colleague in just one click.

Cons

i am not aware of any cons to be honest. Their support is awesome and if we are not sure we something, they help us with it.

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AyandaK Khwela

Best software for communication

Pros

Messaging support is one of the best the software also improve. My site ability

Cons

The software have all features ineed idnt know anything that is miss the software is the best

Read all 4 reviews

Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Live Chat Software. LiveAgent is available on Web App, Windows, MacOs desktop platforms and IOS, Android mobile platforms. Asista is available on Web App desktop platforms and IOS, Android mobile platforms.

Web App

Windows

MacOs

IOS

Android

Web App

IOS

Android

Web App

Windows

MacOs

IOS

Android

Customer Support

The quality and timeliness of support are important parameters when comparing LiveAgent with Asista. LiveAgent offers Email, Phone, Live Support and Tickets to its customers, while Asista provides Email, Phone, Training and Tickets.

phone

email

live support

tickets

phone

email

tickets

training

email

live support

tickets

Languages Supported

LiveAgent and Asista are supported in the following languages.

Arabic

Catalan

Chinese

Croatian

Czech

Danish

Dutch

English

Estonian

Finnish

French

German

Greek

Hebrew

Hungarian

Indonesian

Italian

Japanese

Korean

Latvian/Lettish

Lithuanian

Macedonian

Malay

Norwegian

Persian

Polish

Portuguese

Romanian

Serbian

Slovak

Slovenian

Spanish

Swedish

Thai

Turkish

Ukrainian

Vietnamese

English

English

French

German

Italian

Portuguese

Spanish

Typical Customer

The target customer base of LiveAgent vs Asista is mentioned below. Check which software fits your business requirements perfectly.

Freelancer

Startups

SMEs

Enterprises

Startups

SMEs

Enterprises

Freelancer

Startups

SMEs

Agencies

Enterprises

Integrations

Find out which tools LiveAgent and Asista integrate with and make the right choice. Get the Live Chat software that connects with your preferred apps for best results!

(Not Provided by Vendor)

(Not Provided by Vendor)

GMail

Hubspot

Zapier

Shopify

WordPress

Squarespace

Wix

PrestaShop

BigCommerce

Ecwid

Ecommerce

Messenger

Instagram

External Email Inbox

Video

To gain a better understanding of how these LiveAgent and Asista work, you can check out the videos below. Browse through the videos and make the right choice.

(Not Provided by Vendor)

Company Details

Get insight into the company details LiveAgent and Asista and learn how they operate. Explore the company name, its location, and more!

Company Name :

Quality Unit

Headquarter :

Bratislava

Website :

Visit Website

Company Name :

Asista Software Solutions Private Limited

Headquarter :

Bangalore

Website :

Visit Website

Company Name :

Tidio Ltd

Headquarter :

Szczecin

Website :

Visit Website

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