In search of the ideal Live Chat Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of LiveEngage versus Zendesk. To get better insight, here’s how users have rated these products. LiveEngage is rated 5.0 while Zendesk is rated 4.8.
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Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of LiveEngage and Zendesk for better insights.
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Awards
LiveEngage and Zendesk have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Live Chat Software category.
Payment Type
Below is the comparison of the starting price and payment method of LiveEngage and Zendesk. Information related to the payment plans of LiveEngage is unavailable. Whereas, Zendesk provides Agent/Month payment plans.
Monthly
Free Trial
Monthly
Yearly
Free Trial
Monthly
Yearly
Features
Compare between LiveEngage and Zendesk based on their key features and functionalities to pick the right one for your business.
Google Analytics
Webmaster & Sitemap
Social Media Integration
Agent Scheduling
Assignment Management
Co-Browsing
Customizable Branding
GeoTargeting
Knowledge Database
Offline Form
Social Media Integration
Self Service Portal
Live chat system
Surveys & Feedback
Knowledge Base
Alerts/Escalation
Automated Routing
Community Forums
Multiple Brands Products
Ticket Management
CRM
CRM integration
Performance Management
Appointment Management
Google Analytics
Webmaster & Sitemap
Lead Management
Call Routing
API Integration
Call Recording
User Ratings
Based on all the user reviews and ratings received by LiveEngage and Zendesk in Live Chat Software category, we've provided an average user rating for each software below. LiveEngage has 1 review while Zendesk has 21 reviews
Dhaval
LiveEngage
Pros
Overview, Details displayed on screen, pulling reports, data review
Cons
The refresh rate
islam. Pakistan
Review for Zendesk
Pros
I have had a good experience of working with Zendesk on daily basis considering the support platform for our internal users. Am able to achieve multiple tasks under the same roof.I have achieved excellent performance with Zendesk Suite. Go for it.
Cons
For solved tickets I wish the filtering it had more options are, and if you have multiple folders defined by expertise, I wish there were less clicks to assign outside your “team.”
Alitta Jiju
24/7 Service at Your Fingertips: Zoho Sales IQ
Pros
Zoho SalesIQ is its ability to capture visitor details and allow you to retarget them for sales or business promotion. Additionally, the easy integration with WhatsApp chat bot and the ability to initiate chat with valuable customers are also impressive features. Overall, Zoho SalesIQ seems to be a versatile and user-friendly tool for businesses looking to engage with their website visitors and grow their sales.
Cons
Zoho could consider adding more advanced targeting and retargeting options, as well as additional integrations with other messaging platforms beyond WhatsApp. Additionally, they could focus on making the interface even more user-friendly and intuitive to help users navigate and utilize the tool more effectively.
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Live Chat Software. LiveEngage is available on Web App, Windows, Macintosh desktop platforms and IOS, Android, WinPhone, Blackberry mobile platforms. Zendesk is available on Windows, Macintosh desktop platforms and IOS, Android mobile platforms.
Web App
Windows
Macintosh
IOS
Android
Windows
Macintosh
IOS
Android
Web App
Windows
Macintosh
IOS
Android
Plans and Pricing
Compare pricing of LiveEngage vs Zendesk with the following detailed pricing plan info. LiveEngage has not provided information about its pricing. On the other hand, Zendesk comes in 7 packages: Support Team, Support Professional, Support Enterprise, Suite Team, Suite Growth, Suite Professional, Suite Enterprise.
Support Team
USD 19
Agent/Month
Ticketing system
Email, Twitter and Facebook
Business rules
Customer details and interaction history
Out-of-the-box reporting and analytics
Support Professional
USD 55
Agent/Month
Everything in Support Team, plus…
Business hours
Customer satisfaction score (CSAT)
Multi-language support
Service level agreements (SLA)
Support Enterprise
USD 115
Agent/Month
Everything in Support Professional, plus…
Skills based routing
Customised agent roles
Contextual workspaces
Sandbox
Suite Team
USD 55
Agent/Month
Ticketing system
Email, chat, voice, social messaging, and more
Help center
Standard bots
Prebuilt analytics dashboards
1,000+ apps & integrations
Pre-defined responses (macros)
Custom business rules (triggers & automations)
Online support from the Zendesk team
Digital onboarding and adoption resources
Suite Growth
USD 89
Agent/Month
Everything in Suite Team, plus...
Multiple ticket forms
Light Agents
Service level agreements (SLA)
Customer satisfaction ratings (CSAT)
Multilingual support and content
Self-service customer portal
Business hours
Suite Professional
USD 115
Agent/Month
Everything in Suite Growth, plus...
Custom and live analytics
Side conversations
Skills-based routing
Integrated community forums
Data location options
HIPAA compliance
Access to Sunshine Conversations
Eligible for Advanced AI add-on
Suite Enterprise
USD 169
Agent/Month
Everything in Suite Professional, plus...
Sandbox
AI-powered Content Cues
Content blocks
Custom agent roles
Contextual workspaces
Free
USD 0
Operator/Month
3 operator licenses
File sharing
Track and engage with 10K visitors/month
Basic visitor information
Mobile SDK
Basic
USD 5
Operator/Month
Track and engage with 50K visitors/month
Chat routing
Proactive chat triggers
Lead scoring and company scoring
Audio call and screen sharing
Professional
USD 10
Operator/Month
Block IP
Track and engage with 100K visitors/month
Unlimited chat sessions
5 custom chatbots
Instant Messaging integration (Instagram, FB Messenger, Whatsapp, etc.)
Enterprise
USD 17
Operator/Month
Chat translation
Company profile enrichment using Zia
Track and engage with 200K visitors/month
Abusive content management
10 custom chatbots
Customer Support
The quality and timeliness of support are important parameters when comparing LiveEngage with Zendesk. LiveEngage offers Email to its customers, while Zendesk provides Email, Phone, Live Support, Training and Tickets.
phone
live support
tickets
training
phone
live support
tickets
training
Languages Supported
LiveEngage and Zendesk are supported in the following languages.
English
Chinese
Dutch
English
French
German
Italian
Japanese
Korean
Polish
Portuguese
Russian
Spanish
Swedish
Turkish
Arabic
Bulgarian
Chinese
Czech
Danish
English
French
German
Greek
Hindi
Hungarian
Indonesian
Italian
Japanese
Korean
Polish
Portuguese
Russian
Slovenian
Spanish
Swedish
Thai
Turkish
Ukrainian
Vietnamese
Typical Customer
The target customer base of LiveEngage vs Zendesk is mentioned below. Check which software fits your business requirements perfectly.
Startups
SMEs
Enterprises
Freelancer
Startups
SMEs
Enterprises
Freelancer
Startups
SMEs
Agencies
Enterprises
Video
To gain a better understanding of how these LiveEngage and Zendesk work, you can check out the videos below. Browse through the videos and make the right choice.
More Comparisons
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