In search of the ideal Live Chat Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of LiveEngage versus Zendesk. To get better insight, here’s how users have rated these products. LiveEngage is rated 5.0 while Zendesk is rated 4.5.
You May Also Like
Featured products that are similar to the ones you selected below.
All Live Chat Software Products ›››
Compare pricing of LiveEngage vs Zendesk with the following detailed pricing plan info. LiveEngage has not provided information about its pricing. On the other hand, Zendesk comes in 7 packages: Support Team, Support Professional, Support Enterprise, Suite Team, Suite Growth, Suite Professional, Suite Enterprise.
Take a look at the below screenshots and seamlessly compare the user interface of LiveEngage and Zendesk for better insights.
LiveEngage and Zendesk have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Live Chat Software category.
Below is the comparison of the starting price and payment method of LiveEngage and Zendesk. Information related to the payment plans of LiveEngage is unavailable. Whereas, Zendesk provides Agent/Month payment plans.
Monthly
Free Trial
Monthly
Yearly
Free Trial
Monthly
Yearly
Compare between LiveEngage and Zendesk based on their key features and functionalities to pick the right one for your business.
Google Analytics
Webmaster & Sitemap
Social Media Integration
Agent Scheduling
Assignment Management
Co-Browsing
Customizable Branding
Knowledge Database
Offline Form
Persistent Chat
Audit Trail
Case Management
Task Management
Appointment Management
API Integration
Customer DataBase
Performance Metrics
Social Media Integration
Self Service Portal
Assignment Management
CRM
CRM & Sales Dashboards
Customer Management
Customer Support
Knowledge Management
Social CRM
Opportunity Management
Lead Management
Contact Management
Sales Force Automation
Compare how LiveEngage stacks up against Zendesk in terms of ratings and user experience. Select the Live Chat software that perfectly aligns with your business requirements.
Based on all the user reviews and ratings received by LiveEngage and Zendesk in Live Chat Software category, we've provided an average user rating for each software below. LiveEngage has 1 review while Zendesk has 40 reviews
LiveEngage
Pros
Overview, Details displayed on screen, pulling reports, data review
Cons
The refresh rate
web side is coustomer friendly
Pros
zendesk is very client friendly web side every step is very simple and easy to used for normal person
Cons
if you decrease the cost then more or more client come for visit the zendesk web side
My Experience as user.
Pros
Salesforce application has helped me in managing and completing my workload on timely basis because of its software as a service(saas) interface.
Cons
No i didn't find any wrong with it as since i have been using it since a long time.
Deployment is a crucial factor to consider while buying Live Chat Software. LiveEngage is available on Web App, Windows, MacOs desktop platforms and IOS, Android, WinPhone, Blackberry mobile platforms. Zendesk is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms.
Web App
Windows
MacOs
IOS
Android
Windows
MacOs
IOS
Android
Web App
Windows
MacOs
IOS
Android
The quality and timeliness of support are important parameters when comparing LiveEngage with Zendesk. LiveEngage offers Email to its customers, while Zendesk provides Email, Phone, Live Support, Training and Tickets.
phone
live support
tickets
training
phone
live support
tickets
training
LiveEngage and Zendesk are supported in the following languages.
English
Chinese
Danish
Dutch
English
French
German
Italian
Japanese
Korean
Polish
Portuguese
Russian
Slovenian
Spanish
Swedish
Thai
Turkish
Chinese
Danish
Dutch
English
French
Italian
Japanese
Korean
Portuguese
Slovenian
Spanish
Swedish
Thai
The target customer base of LiveEngage vs Zendesk is mentioned below. Check which software fits your business requirements perfectly.
Startups
SMBs
Enterprises
Freelancer
Startups
SMBs
Enterprises
Freelancer
Startups
Find out which tools LiveEngage and Zendesk integrate with and make the right choice. Get the Live Chat software that connects with your preferred apps for best results!
(Not Provided by Vendor)
Trello
Mailchimp Activity
Shopify
Salesforce
Klaus
Proactive Campaigns
Tymeshift
TeamViewer
Unbabel
Narvar
(Not Provided by Vendor)
To gain a better understanding of how these LiveEngage and Zendesk work, you can check out the videos below. Browse through the videos and make the right choice.
Get insight into the company details LiveEngage and Zendesk and learn how they operate. Explore the company name, its location, and more!
(Not Provided by Vendor)
.png){kind=logo}
.png){kind=logo}
