Are you struggling to find the perfect CRM Software that aligns with your complex demands? Our curated list of top-tier solutions offers personalization to meet your unique needs. Additionally, we've created a comprehensive comparison of Microsoft Dynamics CRM vs. Salesforce all in one place to simplify your decision-making process. Microsoft Dynamics CRM is rated 4.7 while Salesforce is rated 4.6.

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Plans and Pricing

Compare pricing of Microsoft Dynamics CRM vs Salesforce with the following detailed pricing plan info. Microsoft Dynamics CRM has not provided information about its pricing. On the other hand, Salesforce comes in 5 packages: Starter Suite, Professional, Enterprise, Unlimited, Unlimited+.

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Starter Suite
$ 25

User/Month

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Professional
$ 80

User/Month

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Enterprise
$ 165

User/Month

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Unlimited
$ 330

User/Month

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Unlimited+
$ 500

User/Month

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Microsoft Dynamics CRM and Salesforce for better insights.

Microsoft Dynamics CRM Screenshot
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Awards

Microsoft Dynamics CRM and Salesforce have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the CRM Software category.

Microsoft Dynamics CRM Award
Microsoft Dynamics CRM Award
Microsoft Dynamics CRM Award
Payment Type

Below is the comparison of the starting price and payment method of Microsoft Dynamics CRM and Salesforce. Information related to the payment plans of Microsoft Dynamics CRM is unavailable. Whereas, Salesforce provides User/Month payment plans. Microsoft Dynamics CRM provides a free trial whereas, Salesforce does not provide a free trial.

Free Trial

Both

Free Trial

Monthly

Yearly

Free Trial

Monthly

Yearly

Features

Compare between Microsoft Dynamics CRM and Salesforce based on their key features and functionalities to pick the right one for your business.

Customer Support

Email Integration

Lead Generation

Marketing Automation

Marketing Collateral

Project Management

Supplier and Purchase Order Management

Solution Management

Sales Tracking

Opportunity Management

Lead Management

Workflow Management

Call Center Management

Campaign Management

Web Forms

Proposal Management

Interaction Tracking

Landing Pages

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CRM

CRM & Sales Dashboards

Customer Management

Customer Support

Knowledge Management

Social CRM

Opportunity Management

Lead Management

Contact Management

Sales Force Automation

Call Management

Social Media Integration

Self Service Portal

Document Storage

Call Center Management

Analytics

Knowledge Base

Call Logging

Sales Management

Sales Pipeline Tracking

Mobile Access

Service History Tracking

Sales pipeline management

Live Chat

Segmentation

Knowledge Base Management

Internal Chat Integration

Knowledge Library

Contact Import/Export

Ticket/Issue Tracking

Ticketing

Einstein Copilot

Prompt Builder

Automotive Data Bundle

Connected Vehicle Visualization

Actionable Telematics

Automotive Calculated Insights

Automotive Loan and Lease Console

Billing Inquiry Manager

Enterprise Sales Management Enhancements

TMF API Enhancements

Promotion Transfer

Time Planning

Clean Energy Program Management

Financial Engagement

Automation Templates Enhancements

Transaction Dispute Management Enhancements

Actionable Segmentation Enhancements

Assessment Generation

Home Health Enhancements

Interoperability Enhancements

Sales Agreement Enhancements

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Performance Management

Task Management

Catalog Management

Contact Management

Collaboration

Portfolio Management

Billing & Invoicing

Campaign Management

Alerts/Notifications

Business Rules Management

Process Change Tracking

Progress Tracking

Approval Workflow

Process Modeling & Designing

Document Control

Contract Lifecycle Management

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Overall Ratings

Compare how Microsoft Dynamics CRM stacks up against Salesforce in terms of ratings and user experience. Select the CRM software that perfectly aligns with your business requirements.

Feature Feature 4.8

Feature

Out of 5

Ease of use Ease of use 4.7

Ease of use

Out of 5

Value for money Value for money 4.8

Value for money

Out of 5

Customer support Customer support 4.7

Customer support

Out of 5

Feature Feature 4.5

Feature

Out of 5

Ease of use Ease of use 4.5

Ease of use

Out of 5

Value for money Value for money 4.4

Value for money

Out of 5

Customer support Customer support 4.3

Customer support

Out of 5

Feature Feature 4

Feature

Out of 5

Ease of use Ease of use 4

Ease of use

Out of 5

Value for money Value for money 4

Value for money

Out of 5

Customer support Customer support 4

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by Microsoft Dynamics CRM and Salesforce in CRM Software category, we've provided an average user rating for each software below. Microsoft Dynamics CRM has 6 reviews while Salesforce has 73 reviews

Silky Singla

Microsoft Dynamics CRM

Pros

Data Unification is one the best features about this product.

Cons

Product is pricey as compared to market competitor products

Read all 6 reviews
Nigel Gordon Pretorius

Experience with Salesforce

Pros

It is very easy to use especially for in branch based jobs, with uninterrupted internet connection everything runs smoothly

Cons

There is no part or feature that needs improvement from Salesforce because everything is 100%

Read all 73 reviews
Prachi Thakkar

Quickbase: Simplifying Workflows

Pros

It offered customization without complex coding, seamless collaboration, task automation, centralized data access, and adaptable solutions.

Cons

Cost wise they should add more plans and reliance on the platform for critical operations should also be considered for improvement.

Read all 1 reviews
Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying CRM Software. Microsoft Dynamics CRM is available on Web App, Windows desktop platforms and IOS, Android mobile platforms. Salesforce is available on Web App, Windows, MacOs desktop platforms and IOS, Android mobile platforms.

Web App

Windows

IOS

Android

Web App

Windows

MacOs

IOS

Android

(Not Provided by Vendor)

Customer Support

The quality and timeliness of support are important parameters when comparing Microsoft Dynamics CRM with Salesforce. Microsoft Dynamics CRM offers Email to its customers, while Salesforce provides Email, Phone, Live Support, Training and Tickets.

email

phone

email

live support

tickets

training

phone

email

live support

tickets

training

Languages Supported

Microsoft Dynamics CRM and Salesforce are supported in the following languages.

English

Chinese

Danish

Dutch

English

French

Italian

Japanese

Korean

Portuguese

Slovenian

Spanish

Swedish

Thai

English

Typical Customer

The target customer base of Microsoft Dynamics CRM vs Salesforce is mentioned below. Check which software fits your business requirements perfectly.

Startups

SMEs

Agencies

Enterprises

Freelancer

Startups

(Not Provided by Vendor)

Video

To gain a better understanding of how these Microsoft Dynamics CRM and Salesforce work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Microsoft Dynamics CRM and Salesforce and learn how they operate. Explore the company name, its location, and more!

Company Name :

Microsoft Corporation

Headquarter :

Redmond

Website :

Visit Website

Company Name :

Salesforce, Inc

Headquarter :

San Francisco

Website :

Visit Website

Company Name :

Intuit Inc

Headquarter :

Mountain View

Website :

Visit Website

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