Identifying the ideal Cloud Telephony Software to suit your specific requirements can be challenging. Nextiva is headquartered at Scottsdale , while Freshdesk Contact Center (formerly Freshcaller) is headquartered at Array. Choosing software like Nextiva or Freshdesk Contact Center (formerly Freshcaller) requires thorough contemplation and comparing key factors. The question remains - Nextiva vs. Freshdesk Contact Center (formerly Freshcaller) - which is the superior option? Check out the in-depth comparison now!

Plans and Pricing

Compare pricing of Nextiva vs Freshdesk Contact Center (formerly Freshcaller) with the following detailed pricing plan info. Nextiva comes in 2 packages: Office, Contact Center. On the other hand, Freshdesk Contact Center (formerly Freshcaller) comes in 5 packages: Sprout, Blossom, Garden, Estate, Forest.

Office
$ 20

Per Month

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Contact Center
$ 50

Per Month

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Sprout
$ 0

21 Days

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Blossom
$ 15

Agent/Month (Billed Annually)

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Garden
$ 29

Agent/Month (Billed Annually)

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Estate
$ 45

Agent/Month (Billed Annually)

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Forest
$ 69

Agent/Month (Billed Annually)

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Basic
$ 0

Per Month

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Pro
$ 15

Per Month

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Business
$ 20

Per Month

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Nextiva and Freshdesk Contact Center (formerly Freshcaller) for better insights.

Nextiva Screenshot
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1/5

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Nextiva Screenshot
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1/5

Nextiva Screenshot Nextiva Screenshot Nextiva Screenshot Nextiva Screenshot
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Nextiva Screenshot
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1/2

Nextiva Screenshot
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Awards

Nextiva and Freshdesk Contact Center (formerly Freshcaller) have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Cloud Telephony Software category.

Nextiva Award
Nextiva Award

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Payment Type

Below is the comparison of the starting price and payment method of Nextiva and Freshdesk Contact Center (formerly Freshcaller). You can purchase Nextiva with Per Month payment plans. Whereas, Freshdesk Contact Center (formerly Freshcaller) provides 21 Days payment plans. Nextiva provides a free trial whereas, Freshdesk Contact Center (formerly Freshcaller) does not provide a free trial.

Free Trial

Monthly

Free Trial

Monthly

Yearly

Free Trial

Monthly

Yearly

Features

Compare between Nextiva and Freshdesk Contact Center (formerly Freshcaller) based on their key features and functionalities to pick the right one for your business.

Call Routing

Call Recording

Call Management

IVR / Voice Recognition

Call Logging

Video Call Recording

Mobile Access

Call List Management

Virtual Extensions

Employee Directory

Call Center

IVR and Dial Groups

Call Routing

Call Recording

Call Logs

Call Management

Real Time Monitoring

Workflow Management

Key Performance Indicators

Conferencing

Call Center Management

Call Monitoring

IVR / Voice Recognition

VoIP

Historical Reporting

Automatic Call Distribution

Computer Telephony

Knowledge Base

Call Logging

Inbound Call Center

Manual Dialer

Outbound Call Center

Virtual Call Center

Call Sharing

On-Demand Recording

Data Import & Export

Gamification

Call Reporting

For Call Centers

For Sales

International Numbers

IVR System

Forward to Phone

Call Transfer

CRM integration

Call recording

Live Chat

Reporting/Analytics

Call Hold

Call Barging

Call Conference

Warm Transfer

Interactive Voice Response

Queue Management

SIP Trunking

Contextual Guidance

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Contact Management

Scheduling

Attendee Management

Presentation Tools

Screen Sharing

Electronic Hand Raising

On-Demand Webcasting

Presentation Streaming

Record & Playback Ability

Two-Way Audio & Video

Meeting Room Booking

Internal Meetings

Invitation Management

Video Conferencing

Real-time Chat

Board Meetings

Committee Meetings

Legislative Meetings

Private Chat

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Overall Ratings

Compare how Nextiva stacks up against Freshdesk Contact Center (formerly Freshcaller) in terms of ratings and user experience. Select the Cloud Telephony software that perfectly aligns with your business requirements.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

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Feature Feature 4.6

Feature

Out of 5

Ease of use Ease of use 4.6

Ease of use

Out of 5

Value for money Value for money 4.5

Value for money

Out of 5

Customer support Customer support 4.2

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by Nextiva and Freshdesk Contact Center (formerly Freshcaller) in Cloud Telephony Software category, we've provided an average user rating for each software below. Nextiva has 2 reviews while Freshdesk Contact Center (formerly Freshcaller) has not received any reviews. Be the first one to write Freshdesk Contact Center (formerly Freshcaller) review

Arnie

My Experience with Nextiva

Pros

I like Nextiva because it is very easy to use. It is Cost Effective compared to other VOIP providers and they have a better recording portal.

Cons

The part where you really have to call their Support to assist you in onboarding process. Nothing on their dashboard where you can do it yourself. Nothing in there where you can delete a line and request to adjust an invoice. Everything has to be over the phone. But mind you, they have better customer service dept. Staff are friendly.

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Mattaparthi Venkata Satya Siva Pratap

Best way to conduct virtual classes for students

Pros

Zoom platform is very easy to use and user can schedule their meeting with minimal process. The integration of screen sharing feature for presentation, chat box features for raising doubts during meeting makes it more useful during virtual classes.

Cons

The mobile application of zoom consumes large amount of device resources and sometimes works very slowly they have optimize their mobile application.

Read all 145 reviews

Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Cloud Telephony Software. Nextiva is available on Web App desktop platforms and IOS, Android mobile platforms. Freshdesk Contact Center (formerly Freshcaller) is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms.

Web App

IOS

Android

Windows

MacOs

IOS

Android

Web App

MacOs

IOS

Android

Customer Support

The quality and timeliness of support are important parameters when comparing Nextiva with Freshdesk Contact Center (formerly Freshcaller). Nextiva offers Email, Phone, Live Support and Tickets to its customers, while Freshdesk Contact Center (formerly Freshcaller) provides Email, Phone and Training.

phone

email

live support

tickets

phone

email

training

phone

email

live support

Languages Supported

Nextiva and Freshdesk Contact Center (formerly Freshcaller) are supported in the following languages.

English

English

Dutch

English

French

German

Japanese

Portuguese

Russian

Spanish

Typical Customer

The target customer base of Nextiva vs Freshdesk Contact Center (formerly Freshcaller) is mentioned below. Check which software fits your business requirements perfectly.

Startups

SMEs

Enterprises

Startups

SMEs

Enterprises

Startups

SMEs

Enterprises

Integrations

Find out which tools Nextiva and Freshdesk Contact Center (formerly Freshcaller) integrate with and make the right choice. Get the Cloud Telephony software that connects with your preferred apps for best results!

(Not Provided by Vendor)

Freshdesk

Freshsales

(Not Provided by Vendor)

Video

To gain a better understanding of how these Nextiva and Freshdesk Contact Center (formerly Freshcaller) work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Nextiva and Freshdesk Contact Center (formerly Freshcaller) and learn how they operate. Explore the company name, its location, and more!

Company Name :

Nextiva

Headquarter :

Scottsdale

Website :

Visit Website

Company Name :

Freshworks

Website :

Visit Website

Company Name :

Zoom Video Communications, Inc

Headquarter :

San Francisco

Website :

Visit Website

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