In search of the ideal Live Chat Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Olark versus Freshchat. To get better insight, here’s how users have rated these products. Olark is rated 4.8 while Freshchat is rated 5.0.

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List of All Live Chat Software

SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.

Live Chat

4.8

(4 Reviews)
Free Demo
Free Demo

Live Chat

5.0

(2 Reviews)
Free Demo
Free Demo

Plans and Pricing

Compare pricing of Olark vs Freshchat with the following detailed pricing plan info. Olark comes in 1 packages: Billed monthly. On the other hand, Freshchat comes in 4 packages: Sprout, Growth, Pro, Enterprise.

Starting Price
The starting price may change depending on factors like subscription period, extra features, additional fees, and others. For accurate pricing, it's best to contact the vendor directly.
$ 17
Agent/Month
  • Free Plan
  • Free Trial
Get Best Price
Starting Price
The starting price may change depending on factors like subscription period, extra features, additional fees, and others. For accurate pricing, it's best to contact the vendor directly.
$ 0
Per Month
  • Free Plan
  • Free Trial
Get Best Price

Features

Compare between Olark and Freshchat based on their key features and functionalities to pick the right one for your business.

  • Multi Language Support
  • Assignment Management
  • Customizable Branding
  • Visitor Targeting
  • Targeted Chat
  • Reporting And Analytics
  • Shortcuts
  • Customizable Chat Box
  • Chat Transcripts
  • Chat Routing
  • Ssl Security
  • Mobile Chat
  • Agent Scheduling
  • Persistent Chat
  • Team Management
View All Olark Features
  • Multi Language Support
  • Assignment Management
  • Customizable Branding
  • Visitor Targeting
  • Targeted Chat
  • Reporting And Analytics
  • Shortcuts
  • Customizable Chat Box
  • Chat Transcripts
  • Chat Routing
  • Ssl Security
  • Mobile Chat
  • Agent Scheduling
  • Persistent Chat
  • Team Management
View All Freshchat Features

Screenshots

Take a look at the below screenshots and seamlessly compare the user interface of Olark and Freshchat for better insights.

Olark Screenshot
eye icon

1/4

Olark Screenshot Olark Screenshot Olark Screenshot
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Olark Screenshot
eye icon

1/5

Olark Screenshot Olark Screenshot Olark Screenshot Olark Screenshot
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Ratings

Compare how Olark stacks up against Freshchat in terms of ratings and user experience. Select the Live Chat software that perfectly aligns with your business requirements.

Overall Rating (out of 5)
Overall Rating 4.8
Feature
Feature 4.8
Ease of Use
Ease of Use 4.8
Value for Money
Value for Money 4.8
Customer Support
Customer Support 4.8
Likelihood to Recommend
After users review a product on our website, we simply ask if they'd suggest it to friends or colleagues. The "Likelihood to Recommend" rating combines all these opinions for an overall score.
100%
View All Olark Reviews
Overall Rating (out of 5)
Overall Rating 5
Feature
Feature 5
Ease of Use
Ease of Use 5
Value for Money
Value for Money 5
Customer Support
Customer Support 5
Likelihood to Recommend
After users review a product on our website, we simply ask if they'd suggest it to friends or colleagues. The "Likelihood to Recommend" rating combines all these opinions for an overall score.
85%
View All Freshchat Reviews

Awards

Olark and Freshchat have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Live Chat Software category.

Olark Award
Olark Award

User Reviews

Based on all the user reviews and ratings received by Olark and Freshchat in Live Chat Software category, we've provided an average user rating for each software below. Olark has 4 reviews while Freshchat has 2 reviews

Pros

Easiness

Posted by - Naveen Pabreja

Cons

Sure, please provide the text you would like me to review.

Posted by - Naveen Pabreja

View All Olark Reviews

Pros

Easy to use, take a tour feature

Posted by - Shubham

Cons

The agent cannot close the chat.

Posted by - Shubham

View All Freshchat Reviews

Specifications

Check out the specifications of Olark and Freshchat. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.

Business
  • Freelancers
  • Startups
  • SMBs
  • Mid-Market
  • Enterprises
Accessibility
  • API
  • Free Trial
  • Mobile Support
  • Lifetime Free Plan
  • Customization
Available Support
  • Email
  • Phone
  • Live Support
  • Training
  • Tickets
Payment Type
  • Yearly
  • Monthly
  • Onetime (Perpetual License)
  • Transaction
Desktop & Mobile Platforms
  • Web App
  • Windows
  • macOS
  • iOS
  • Android
Business
  • Freelancers
  • Startups
  • SMBs
  • Mid-Market
  • Enterprises
Accessibility
  • API
  • Free Trial
  • Mobile Support
  • Lifetime Free Plan
  • Customization
Available Support
  • Email
  • Phone
  • Live Support
  • Training
  • Tickets
Payment Type
  • Yearly
  • Monthly
  • Onetime (Perpetual License)
  • Transaction
Desktop & Mobile Platforms
  • Web App
  • Windows
  • macOS
  • iOS
  • Android

Integration

Check out the specifications of Olark and Freshchat. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.

Video

To gain a better understanding of how these Olark and Freshchat work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Olark and Freshchat and learn how they operate. Explore the company name, its location, and more!

Company Name

Olark

Company Name

Freshworks

Headquarter

Chennai

FAQs

For what other purposes can Olark and Freshchat be used?

Apart from being a Live Chat software, Olark can be used as a customer feedback software, live chat software, customer loyalty program software and customer engagement software, while Freshchat can be utilized as a customer engagement software, whatsapp marketing software and chatbot software.

Olark and Freshchat cater to which types of businesses?

Olark is suitable for Startups, Enterprises, SMBs & Freelancer, whereas Freshchat is suitable for Freelancer, Startups & SMBs.

What are the key features of Olark and Freshchat?

Key features of Olark include real time chat, customizable chat box, automated messages, visitor insights, chat routing, file sharing, while Freshchat offers features, such as real time chat, chatbot integration, multilingual support, customizable chat widgets.

Do Olark and Freshchat offer a free trial?

Yes, Olark and Freshchat provide a free trial to its users.

What level of customer support can I expect from Olark and Freshchat?

Olark provides customer support over various channels including phone, email, live support and tickets, and Freshchat provides customer support over phone, email, live support and more.

Olark

Free Demo
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