Are you struggling to find the perfect Live Chat Software that aligns with your complex demands? Our curated list of top-tier solutions offers personalization to meet your unique needs. Additionally, we've created a comprehensive comparison of Olark vs. Freshchat all in one place to simplify your decision-making process. Olark is rated 4.8 while Freshchat is rated 5.0.

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Olark and Freshchat for better insights.

Awards

Olark and Freshchat have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Live Chat Software category.

Olark Award
Olark Award
Olark Award

Payment Type

Below is the comparison of the starting price and payment method of Olark and Freshchat. You can purchase Olark with Agent/Month payment plans. Whereas, Freshchat provides Per Month payment plans. Olark provides a free trial whereas, Freshchat does not provide a free trial.

Free Trial

Monthly

Yearly

Free Trial

Monthly

Yearly

Free Trial

Monthly

Yearly

Features

Compare between Olark and Freshchat based on their key features and functionalities to pick the right one for your business.

Agent Scheduling

Assignment Management

Call Me Option

Customizable Branding

Knowledge Database

Offline Form

Persistent Chat

Shortcut Messages

Visitor Targeting

Real Time Monitoring

File Sharing

Visitor Tracking

Automatic Chat Translation

Read More

Social Media Integration

Agent Scheduling

Assignment Management

Co-Browsing

Customizable Branding

Knowledge Database

Persistent Chat

Proactive Invitations

Shortcut Messages

Visitor Targeting

Real Time Monitoring

File Sharing

Automatic Greetings

Personal Greetings

Visitor Tracking

Automatic Chat Translation

Read More

Contact Manager

CRM & Sales Dashboards

CRM Analytics

Customer Support

Document Management

Email Marketing / SMS Marketing

Marketing Analytics

Marketing Automation

Performance Management

Project Management

Supplier and Purchase Order Management

Social CRM

Solution Management

Sales Tracking

Lead Management

Workflow Management

Dashboard

Lead Scoring

Pipeline Management

Campaign Management

Web Forms

Proposal Management

Interaction Tracking

List Management

Customization

Sales Pipeline Tracking

Read More

User Ratings

Based on all the user reviews and ratings received by Olark and Freshchat in Live Chat Software category, we've provided an average user rating for each software below. Olark has 4 reviews while Freshchat has 1 review

Naveen Pabreja

Easyness of Olark

Pros

Easyness

Cons

reporting

Read all 4 reviews

Shubham

Freshchat User experience

Pros

Easy to use, Take a tour feature

Cons

The agent can not close the chat

Read all 1 reviews

Nohin Nelson

Good for building automation

Pros

It's relatively easy to use the tool. The support team is very helpful too

Cons

While HubSpot offers various reporting and analytics features, this feature is not really mature and developed enough

Read all 38 reviews

Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Live Chat Software. Olark is available on Windows, Macintosh desktop platforms and Android, IOS mobile platforms. Freshchat is available on Windows, Linux, Macintosh desktop platforms and Android, IOS mobile platforms.

Windows

Macintosh

IOS

Android

Windows

Macintosh

IOS

Android

Web App

IOS

Android

Plans and Pricing

Compare pricing of Olark vs Freshchat with the following detailed pricing plan info. Olark comes in 1 packages: Billed monthly. On the other hand, Freshchat comes in 4 packages: Sprout, Growth, Pro, Enterprise.

Billed monthly

USD 17

Agent/Month

Unlimited Agent Seats

Unlimited Conversations

Unlimited Visitor List

Shortcuts

Targeted Chat

Agent Groups

Shopping Cart Saver

Chat Reports

Transcripts

Integrations

Remove Olark Branding

Pre-Chat Survey

Chat Console

Visitor File Upload

Get Pricing

Sprout

USD 0

Per Month

Chatbot Builder

Chatbot Analytics

Inbox Views

Topics

Groups

Conversation Labels

Bulk Actions

User Properties

Mobile SDK

WordPress Integration

Freshdesk Support Desk Integration

Shopify Integration

Get Pricing

Growth

USD 15

Per Month

Up to 2000 bot sessions/month FREE

Assignment Rules

Priority Inbox

Canned Responses

Private Notes

User Events & Timeline

User Segmentation

Business Hours (Global)

Offline Experience

Basic Dashboard

FAQs

Conversations Overview Report

Facebook Messenger

Files

Marketplace (App Store)

Get Pricing

Pro

USD 39

Per Month

Up to 3000 bot sessions/month FREE

WhatsApp Business

Apple Business Chat

Auto-resolve

Team Performance Report

IntelliAssign

Business Hours(by Groups)

Co-Browsing

Live Translate

Advanced Dashboard

Advanced Automations

Agent Availability Report

Multilingual Support

Conversation APIs

Roles and Permissions

CSAT Survey & Report

Get Pricing

Enterprise

USD 69

Per Month

Up to 5000 bot sessions/month FREE

Allowed IPs

Allowed Domains

User Authentication(JWT)

Get Pricing

Starter

USD 45

Per Month

Free tools with increased limits, plus:

Form automation

Email automation

Forms

Email marketing

Landing pages

Live chat

Email and in-app chat support

Get Pricing

Professional

USD 800

Per Month

Starter plus:

Omni-channel marketing automation

ABM tools and automation

Dynamic personalization

Multi-language content

Social media

Video hosting & management

Contact and company scoring

Collaboration tools

Campaign management

Teams

A/B testing

Ad conversion events

Contact create attribution

Website traffic analytics

Campaign reporting

Custom reporting

Salesforce integration

Phone support

Get Pricing

Enterprise

USD 3200

Per Month

Professional plus:

Single sign-on

Partitioning

Hierarchical teams

Permission sets

Field-level permissions

Email send frequency cap

Custom objects

Salesforce custom object sync

Adaptive testing

Sandboxes

Multi-touch revenue attribution

Behavioral event triggers and reporting

Predictive lead scoring

Get Pricing

Customer Support

The quality and timeliness of support are important parameters when comparing Olark with Freshchat. Olark offers Email, Phone, Live Support, Training and Tickets to its customers, while Freshchat provides Email, Phone, Live Support and Training.

phone

email

live support

tickets

training

phone

email

live support

training

phone

email

live support

tickets

training

Languages Supported

Olark and Freshchat are supported in the following languages.

Afrikaans

Amharic

Arabic

Assamese

Azerbaijani

Bashkir

Basque

Bengali/Bangla

Bulgarian

Catalan

Czech

Danish

English

Esperanto

Estonian

Finnish

French

Galician

German

Greek

Irish

Persian

Welsh

Catalan

Chinese

Dutch

English

Finnish

French

German

Polish

Spanish

Swedish

Turkish

English

French

German

Japanese

Portuguese

Spanish

Typical Customer

The target customer base of Olark vs Freshchat is mentioned below. Check which software fits your business requirements perfectly.

Startups

Enterprises

SMEs

Freelancer

Startups

SMEs

Freelancer

Startups

SMEs

Agencies

Video

To gain a better understanding of how these Olark and Freshchat work, you can check out the videos below. Browse through the videos and make the right choice.

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