Are you struggling to find the perfect Live Chat Software that aligns with your complex demands? Our curated list of top-tier solutions offers personalization to meet your unique needs. Additionally, we've created a comprehensive comparison of Olark vs. Freshchat all in one place to simplify your decision-making process. Olark is rated 4.8 while Freshchat is rated 5.0.
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Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of Olark and Freshchat for better insights.
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Awards
Olark and Freshchat have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Live Chat Software category.
Payment Type
Below is the comparison of the starting price and payment method of Olark and Freshchat. You can purchase Olark with Agent/Month payment plans. Whereas, Freshchat provides Per Month payment plans. Olark provides a free trial whereas, Freshchat does not provide a free trial.
Free Trial
Monthly
Yearly
Free Trial
Monthly
Yearly
Free Trial
Monthly
Yearly
Features
Compare between Olark and Freshchat based on their key features and functionalities to pick the right one for your business.
Agent Scheduling
Assignment Management
Call Me Option
Customizable Branding
Knowledge Database
Offline Form
Persistent Chat
Shortcut Messages
Visitor Targeting
Real Time Monitoring
Social Media Integration
Agent Scheduling
Assignment Management
Co-Browsing
Customizable Branding
Knowledge Database
Persistent Chat
Proactive Invitations
Shortcut Messages
Visitor Targeting
Contact Manager
CRM & Sales Dashboards
CRM Analytics
Customer Support
Document Management
Email Marketing / SMS Marketing
Marketing Analytics
Marketing Automation
Performance Management
Project Management
User Ratings
Based on all the user reviews and ratings received by Olark and Freshchat in Live Chat Software category, we've provided an average user rating for each software below. Olark has 4 reviews while Freshchat has 1 review
Shubham
Freshchat User experience
Pros
Easy to use, Take a tour feature
Cons
The agent can not close the chat
Nohin Nelson
Good for building automation
Pros
It's relatively easy to use the tool. The support team is very helpful too
Cons
While HubSpot offers various reporting and analytics features, this feature is not really mature and developed enough
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Live Chat Software. Olark is available on Windows, Macintosh desktop platforms and Android, IOS mobile platforms. Freshchat is available on Windows, Linux, Macintosh desktop platforms and Android, IOS mobile platforms.
Windows
Macintosh
IOS
Android
Windows
Macintosh
IOS
Android
Web App
IOS
Android
Plans and Pricing
Compare pricing of Olark vs Freshchat with the following detailed pricing plan info. Olark comes in 1 packages: Billed monthly. On the other hand, Freshchat comes in 4 packages: Sprout, Growth, Pro, Enterprise.
Billed monthly
USD 17
Agent/Month
Unlimited Agent Seats
Unlimited Conversations
Unlimited Visitor List
Shortcuts
Targeted Chat
Agent Groups
Shopping Cart Saver
Chat Reports
Transcripts
Integrations
Remove Olark Branding
Pre-Chat Survey
Chat Console
Visitor File Upload
Sprout
USD 0
Per Month
Chatbot Builder
Chatbot Analytics
Inbox Views
Topics
Groups
Conversation Labels
Bulk Actions
User Properties
Mobile SDK
WordPress Integration
Freshdesk Support Desk Integration
Shopify Integration
Growth
USD 15
Per Month
Up to 2000 bot sessions/month FREE
Assignment Rules
Priority Inbox
Canned Responses
Private Notes
User Events & Timeline
User Segmentation
Business Hours (Global)
Offline Experience
Basic Dashboard
FAQs
Conversations Overview Report
Facebook Messenger
Files
Marketplace (App Store)
Pro
USD 39
Per Month
Up to 3000 bot sessions/month FREE
WhatsApp Business
Apple Business Chat
Auto-resolve
Team Performance Report
IntelliAssign
Business Hours(by Groups)
Co-Browsing
Live Translate
Advanced Dashboard
Advanced Automations
Agent Availability Report
Multilingual Support
Conversation APIs
Roles and Permissions
CSAT Survey & Report
Enterprise
USD 69
Per Month
Up to 5000 bot sessions/month FREE
Allowed IPs
Allowed Domains
User Authentication(JWT)
Starter
USD 45
Per Month
Free tools with increased limits, plus:
Form automation
Email automation
Forms
Email marketing
Landing pages
Live chat
Email and in-app chat support
Professional
USD 800
Per Month
Starter plus:
Omni-channel marketing automation
ABM tools and automation
Dynamic personalization
Multi-language content
Social media
Video hosting & management
Contact and company scoring
Collaboration tools
Campaign management
Teams
A/B testing
Ad conversion events
Contact create attribution
Website traffic analytics
Campaign reporting
Custom reporting
Salesforce integration
Phone support
Enterprise
USD 3200
Per Month
Professional plus:
Single sign-on
Partitioning
Hierarchical teams
Permission sets
Field-level permissions
Email send frequency cap
Custom objects
Salesforce custom object sync
Adaptive testing
Sandboxes
Multi-touch revenue attribution
Behavioral event triggers and reporting
Predictive lead scoring
Customer Support
The quality and timeliness of support are important parameters when comparing Olark with Freshchat. Olark offers Email, Phone, Live Support, Training and Tickets to its customers, while Freshchat provides Email, Phone, Live Support and Training.
phone
live support
tickets
training
phone
live support
training
phone
live support
tickets
training
Languages Supported
Olark and Freshchat are supported in the following languages.
Afrikaans
Amharic
Arabic
Assamese
Azerbaijani
Bashkir
Basque
Bengali/Bangla
Bulgarian
Catalan
Czech
Danish
English
Esperanto
Estonian
Finnish
French
Galician
German
Greek
Irish
Persian
Welsh
Catalan
Chinese
Dutch
English
Finnish
French
German
Polish
Spanish
Swedish
Turkish
English
French
German
Japanese
Portuguese
Spanish
Typical Customer
The target customer base of Olark vs Freshchat is mentioned below. Check which software fits your business requirements perfectly.
Startups
Enterprises
SMEs
Freelancer
Startups
SMEs
Freelancer
Startups
SMEs
Agencies
Video
To gain a better understanding of how these Olark and Freshchat work, you can check out the videos below. Browse through the videos and make the right choice.
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