As one of the most essential tools in the current market, Call Center Software solutions are in high demand. To assist you in selecting the optimal software, we've conducted a side-by-side comparison of Ooma and magicJack. For a better product experience, Ooma offers customer support on Email, Phone, Live Support, Training and Tickets and magicJack offers customer support on Email.

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Plans and Pricing

Compare pricing of Ooma vs magicJack with the following detailed pricing plan info. Ooma comes in 1 packages: Basic. On the other hand, magicJack has not provided information about its pricing.

Basic
$ 199

Per Month

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Bronze
$ 20

User/Month

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Silver
$ 30

User/Month

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Platinum
$ 35

User/Month

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Ooma and magicJack for better insights.

Ooma Screenshot
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Ooma Screenshot
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1/5

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Awards

Ooma and magicJack have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Call Center Software category.

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Ooma Award

Payment Type

Below is the comparison of the starting price and payment method of Ooma and magicJack. You can purchase Ooma with Per Month payment plans. Whereas, Information related to the payment plans of magicJack is unavailable. Ooma provides a free trial whereas, magicJack does not provide a free trial.

Free Trial

Monthly

Free Trial

Monthly

Yearly

Free Trial

Monthly

Features

Compare between Ooma and magicJack based on their key features and functionalities to pick the right one for your business.

Call Routing

Call Management

Call Monitoring

Call Logging

Virtual Call Center

Mobile Access

Call List Management

Virtual Extensions

Employee Directory

Call Routing

Call Management

Call Monitoring

IVR / Voice Recognition

Call Logging

Mobile Access

Call Transfer

Call List Management

Virtual Extensions

Employee Directory

CRM integration

Multiuser Login & Role-based access control

Contact Management

IVR and Dial Groups

Call Routing

Internal Call Transfer

Customisable Welcome Greeting

Call Recording

Call Logs

Multiple Simultaneous Calls

Toll Free Number

Call Management

Onboarding

Real Time Reporting

Dashboard

Caller ID

Conferencing

Auto-Dialer

Call Center Management

Call Monitoring

Inbound Reporting

IVR / Voice Recognition

Outbound Reporting

Historical Reporting

Analytics

Automatic Call Distribution

Blended Call Center

Call Logging

Inbound Call Center

Queue Manager

Call Queuing

Analytical Reports

Outgoing Call Tracking

Email Notifications

Data Analysis

Call Reporting

For Call Centers

For Sales

Call Disposition and Notes

Call Control

Unlimited Concurrent Calls

International Numbers

Outbound Caller ID

Personalized Greetings

IVR System

Skill Based Routing

Forward to Phone

Contact History

Built-In CRM

Enhanced Caller ID

Contact Tags and Custom Fields

Power Dialer

Web to Lead

Desktop Notifications

Data import and Synchronization

Voicemail

Cloud Access

Email Support

Auto-Dialing

Auto Dialer

Stand Alone Dialer

Call Hold

Call Barging

Call Conference

Warm Transfer

Blind Transfer

Multi Lingual IVR

Call Cascading

Incoming Call ID

Call Hold Music

Incoming SMS

Outgoing SMS

Voicemail Transcription

Country Blocking

Onboarding Coach

Phone Support

Call Mute

Interactive Voice Response

Call Duration

Call Volume

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Overall Ratings

Compare how Ooma stacks up against magicJack in terms of ratings and user experience. Select the Call Center software that perfectly aligns with your business requirements.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 3.5

Ease of use

Out of 5

Value for money Value for money 4

Value for money

Out of 5

Customer support Customer support 3.5

Customer support

Out of 5

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Feature Feature 4.7

Feature

Out of 5

Ease of use Ease of use 4.7

Ease of use

Out of 5

Value for money Value for money 4.7

Value for money

Out of 5

Customer support Customer support 4.8

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by Ooma and magicJack in Call Center Software category, we've provided an average user rating for each software below. Ooma has 2 reviews while magicJack has not received any reviews. Be the first one to write magicJack review

Laura De La Garza

Disappointed

Pros

The idea of it is great. Low cost phone service and was able to port my number, albeit for a fee.

Cons

Tech support should have been able to solve my issue without me creating and paying for a second account.

Read all 2 reviews

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Sanjog Dhanvijay

Communication Made Easy with CallHippo

Pros

CallHippo seamlessly integrates with various business tools and CRM systems.

Cons

To be honest, my experience with CallHippo has been mostly positive, and we haven't encountered any significant drawbacks.

Read all 68 reviews

Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Call Center Software. Ooma is available on Windows, Linux, MacOs desktop platforms and Android, IOS mobile platforms. magicJack is available on Web App desktop platforms and IOS, Android mobile platforms.

Windows

MacOs

IOS

Android

Web App

IOS

Android

Web App

IOS

Android

Customer Support

The quality and timeliness of support are important parameters when comparing Ooma with magicJack. Ooma offers Email, Phone, Live Support, Training and Tickets to its customers, while magicJack provides Email.

phone

email

live support

tickets

training

email

phone

email

live support

tickets

training

Languages Supported

Ooma and magicJack are supported in the following languages.

English

English

English

Typical Customer

The target customer base of Ooma vs magicJack is mentioned below. Check which software fits your business requirements perfectly.

Startups

Enterprises

SMEs

Startups

SMEs

Agencies

Startups

SMEs

Agencies

Enterprises

Video

To gain a better understanding of how these Ooma and magicJack work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Ooma and magicJack and learn how they operate. Explore the company name, its location, and more!

Company Name :

Ooma, Inc

Headquarter :

Sunnyvale

Website :

Visit Website

Company Name :

magicJack VocalTec Ltd

Headquarter :

West Palm Beach

Website :

Visit Website

Company Name :

CallHippo

Headquarter :

Walnut

Website :

Visit Website

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