In search of the ideal Call Center Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Ooma versus OpenPhone. To get better insight, here’s how users have rated these products. Ooma is rated 4.0 while OpenPhone is rated 4.4.

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Plans and Pricing

Compare pricing of Ooma vs OpenPhone with the following detailed pricing plan info. Ooma comes in 1 packages: Basic. On the other hand, OpenPhone comes in 2 packages: Standard, Premium.

Basic
$ 199

Per Month

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Standard
$ 10

User/Month

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Premium
$ 20

User/Month

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Mobile
$ 20

Per Month

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Premium
$ 30

Per Month

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Advanced
$ 40

Per Month

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Ooma and OpenPhone for better insights.

Awards

Ooma and OpenPhone have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Call Center Software category.

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Ooma Award

Payment Type

Below is the comparison of the starting price and payment method of Ooma and OpenPhone. You can purchase Ooma with Per Month payment plans. Whereas, OpenPhone provides User/Month payment plans. Ooma provides a free trial whereas, OpenPhone does not provide a free trial.

Free Trial

Monthly

Free Trial

Monthly

Yearly

Free Trial

Monthly

Features

Compare between Ooma and OpenPhone based on their key features and functionalities to pick the right one for your business.

Call Routing

Call Management

Call Monitoring

Call Logging

Virtual Call Center

Mobile Access

Call List Management

Virtual Extensions

Employee Directory

Call Routing

Call Recording

Call Management

Call Monitoring

IVR / Voice Recognition

Call Logging

Mobile Access

Call Routing

Call Recording

Call Monitoring

IVR / Voice Recognition

Call Logging

Video Call Recording

Mobile Access

Virtual Extensions

Employee Directory

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Overall Ratings

Compare how Ooma stacks up against OpenPhone in terms of ratings and user experience. Select the Call Center software that perfectly aligns with your business requirements.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 3.5

Ease of use

Out of 5

Value for money Value for money 4

Value for money

Out of 5

Customer support Customer support 3.5

Customer support

Out of 5

Feature Feature 4.3

Feature

Out of 5

Ease of use Ease of use 4.7

Ease of use

Out of 5

Value for money Value for money 4

Value for money

Out of 5

Customer support Customer support 4.3

Customer support

Out of 5

Feature Feature 4.6

Feature

Out of 5

Ease of use Ease of use 4.1

Ease of use

Out of 5

Value for money Value for money 3.9

Value for money

Out of 5

Customer support Customer support 4.3

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by Ooma and OpenPhone in Call Center Software category, we've provided an average user rating for each software below. Ooma has 2 reviews while OpenPhone has 7 reviews

Laura De La Garza

Disappointed

Pros

The idea of it is great. Low cost phone service and was able to port my number, albeit for a fee.

Cons

Tech support should have been able to solve my issue without me creating and paying for a second account.

Read all 2 reviews
Prinal Deb

2 years experience.

Pros

Software is very good and excellent features to undertake this software.

Cons

Nothing to improve.Already checked and very interesting to use this products

Read all 7 reviews
islam. Pakistan

Review for Vonage

Pros

Extensive Feature Set and Integrations: Many users have praised Vonage Business Communications for its extensive feature set and wide range of integrations, stating that it covers almost every feature and integration imaginable.

Cons

Inconvenient Extension Limit: Some users have expressed frustration with the extension limit of three devices in Vonage Business Communications, as it restricts their ability to work efficiently across multiple locations.

Read all 8 reviews

Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Call Center Software. Ooma is available on Windows, Linux, MacOs desktop platforms and Android, IOS mobile platforms. OpenPhone is available on Web App desktop platforms.

Windows

MacOs

IOS

Android

Web App

Windows

MacOs

IOS

Android

Customer Support

The quality and timeliness of support are important parameters when comparing Ooma with OpenPhone. Ooma offers Email, Phone, Live Support, Training and Tickets to its customers, while OpenPhone provides Email, Phone, Live Support and Tickets.

phone

email

live support

tickets

training

phone

email

live support

tickets

phone

email

live support

tickets

training

Languages Supported

Ooma and OpenPhone are supported in the following languages.

English

English

English

Typical Customer

The target customer base of Ooma vs OpenPhone is mentioned below. Check which software fits your business requirements perfectly.

Startups

Enterprises

SMEs

Startups

SMEs

Agencies

Enterprises

Startups

Enterprises

SMEs

Freelancer

Integrations

Find out which tools Ooma and OpenPhone integrate with and make the right choice. Get the Call Center software that connects with your preferred apps for best results!

(Not Provided by Vendor)

Salesforce

Gong

Hubspot

Google contacts

Slack

Zapier

ClickSend

Turis

KrispCall

(Not Provided by Vendor)

Video

To gain a better understanding of how these Ooma and OpenPhone work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Ooma and OpenPhone and learn how they operate. Explore the company name, its location, and more!

Company Name :

Ooma, Inc

Headquarter :

Sunnyvale

Website :

Visit Website

Company Name :

OpenPhone Technologies Inc

Headquarter :

San Francisco

Website :

Visit Website

Company Name :

Vonage

Headquarter :

Holmdel

Website :

Visit Website

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