In search of the ideal CRM Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Oracle CRM versus SAP CRM. To get better insight, here’s how users have rated these products. Oracle CRM is rated 4.5 while SAP CRM is rated 5.0.

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Plans and Pricing

Compare pricing of Oracle CRM vs SAP CRM with the following detailed pricing plan info.

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Free
$ 0

Per Month

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Growth
$ 14

Per Month

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Pro
$ 50

Per Month

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Enterprise
$ 79

Per Month

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Oracle CRM and SAP CRM for better insights.

Awards

Oracle CRM and SAP CRM have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the CRM Software category.

Oracle CRM Award
Oracle CRM Award
Oracle CRM Award
Payment Type

Below is the comparison of the starting price and payment method of Oracle CRM and SAP CRM. Information related to the payment plans of Oracle CRM is unavailable. Whereas, Information related to the payment plans of SAP CRM is unavailable. Oracle CRM provides a free trial whereas, SAP CRM does not provide a free trial.

Free Trial

Monthly

Free Trial

Both

Free Trial

Monthly

Yearly

Features

Compare between Oracle CRM and SAP CRM based on their key features and functionalities to pick the right one for your business.

Accounting

CRM & Sales Dashboards

CRM & Sales Reports

Customer Support

Document Management

Email Marketing / SMS Marketing

Inventory Management

Marketing Analytics

Marketing Automation

Product Database

Project Management

Supplier and Purchase Order Management

Social CRM

Solution Management

Territory Management

Mobile App

Lead Management

Read More

Accounting

CRM & Sales Dashboards

CRM & Sales Reports

CRM Analytics

Document Management

Email Marketing / SMS Marketing

Marketing Analytics

Marketing Automation

Performance Management

Product Database

Project Management

Territory Management

Opportunity Management

Workflow Management

Dashboard

Campaign Management

Proposal Management

Team Management

List Management

Customization

Sales Dashboards & Reports

Read More

Email Integration

Customer DataBase

Online Activation

Social Media Integration

Self Service Portal

Live chat system

Collaboration

Email Management

Billing & Invoicing

Surveys & Feedback

Dashboard

Knowledge Base

Alerts/Escalation

Automated Routing

Community Forums

Inbox Queue Management

Incident Management

Ticket Management

Help Desk Management

Issue Tracking

Online Forums

Problem Management

Service Level Management

Service Level Agreement (SLA) Management

Event Logs

Customer Segmentation

Push Notifications

Scenario Planning

SLA Management

Read More
Still Confused to find the best software?
Overall Ratings

Compare how Oracle CRM stacks up against SAP CRM in terms of ratings and user experience. Select the CRM software that perfectly aligns with your business requirements.

Feature Feature 4.5

Feature

Out of 5

Ease of use Ease of use 4.5

Ease of use

Out of 5

Value for money Value for money 4.4

Value for money

Out of 5

Customer support Customer support 4.4

Customer support

Out of 5

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 3

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Feature Feature 4.5

Feature

Out of 5

Ease of use Ease of use 4.7

Ease of use

Out of 5

Value for money Value for money 4.4

Value for money

Out of 5

Customer support Customer support 4.4

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by Oracle CRM and SAP CRM in CRM Software category, we've provided an average user rating for each software below. Oracle CRM has 11 reviews while SAP CRM has 1 review

islam. Pakistan

Review for Oracle CRM

Pros

It is one of the most proficient CRM tools out there. It is comprehensive and scalable. It covers most of the CRM activities, business lines, and business requirements. The solution is smooth, easy to use, easy to customize and it has many feature

Cons

Their support could be faster. Like any other solution provider, in some cases, it takes time to get their response, and sometimes, they do not fix the issue in the first round. Therefore, we have to go through another round.

Read all 11 reviews
Ricardo Luiz

Really Mature and sophisticated solution

Pros

It comes with a built-in middleware to integrate with SAP ECC or CCS solutions, plus it is fully featured as well

Cons

Its web user interface is not as modern as the other solutions, plus it is not that easy to setup and use

Read all 1 reviews
Jemin

Liked Trail and API Support for developers

Pros

I liked the Developer support and API documentation for customization and implementation in a private service.

Cons

Some more detailed services are confusing to the user. Some features have the same meaning but are represented differently.

Read all 25 reviews
Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying CRM Software. Oracle CRM is available on Windows, Linux, MacOs desktop platforms and Android, IOS mobile platforms. SAP CRM is available on Web App, Windows desktop platforms and IOS, Android mobile platforms.

Windows

MacOs

IOS

Android

Web App

Windows

IOS

Android

Windows

MacOs

IOS

Android

Customer Support

The quality and timeliness of support are important parameters when comparing Oracle CRM with SAP CRM. Oracle CRM offers Email, Phone, Live Support and Training to its customers, while SAP CRM provides Email.

phone

email

live support

training

email

phone

email

live support

tickets

training

Languages Supported

Oracle CRM and SAP CRM are supported in the following languages.

English

English

Arabic

Chinese

Czech

Danish

Dutch

English

Finnish

French

German

Italian

Japanese

Korean

Norwegian

Polish

Portuguese

Russian

Spanish

Swedish

Turkish

Typical Customer

The target customer base of Oracle CRM vs SAP CRM is mentioned below. Check which software fits your business requirements perfectly.

Startups

Enterprises

SMBs

Freelancer

Startups

SMBs

Enterprises

Startups

Enterprises

SMBs

Freelancer

Integrations

Find out which tools Oracle CRM and SAP CRM integrate with and make the right choice. Get the CRM software that connects with your preferred apps for best results!

(Not Provided by Vendor)

(Not Provided by Vendor)

Whatsapp

Slack

Shopify

Salesforce

Microsoft Teams

Mailchimp

Video

To gain a better understanding of how these Oracle CRM and SAP CRM work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Oracle CRM and SAP CRM and learn how they operate. Explore the company name, its location, and more!

Company Name :

Oracle Corporation

Headquarter :

San Mateo

Website :

Visit Website

Company Name :

Sap

Headquarter :

Walldorf

Website :

Visit Website

Company Name :

Freshworks

Headquarter :

Chennai

Website :

Visit Website

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